Announcement

Collapse
No announcement yet.

Suspicious Cloud 9 :: defragsetup-pro.exe

Collapse
X
  • Filter
  • Time
  • Show
Clear All
new posts

  • Suspicious Cloud 9 :: defragsetup-pro.exe

    I hope that this is a false positive. Report as follows:

    Filename: defragsetup-pro.exe
    Threat name: Suspicious.Cloud.9Full Path: d:\program files\iobit\smart defrag 4\update\defragsetup-pro.exe

    ____________________________

    ____________________________


    On computers as of
    18-Nov-2015 at 05:04:44

    Last Used
    27-Nov-2015 at 16:52:44

    Startup Item
    No

    Launched
    No

    Threat type: Heuristic Virus. Detection of a threat based on malware heuristics.


    ____________________________


    defragsetup-pro.exe Threat name: Suspicious.Cloud.9
    Locate


    Few Users
    Hundreds of users in the Norton Community have used this file.

    New
    This file was released 16 days ago.

    High
    This file risk is high.


    ____________________________


    http://update.iobit.com/dl/defragsetup-pro.exe
    Downloaded File defragsetup-pro.exe Threat name: Suspicious.Cloud.9
    from iobit.com
    Source: External Media

    defragsetup-pro.exe

    ____________________________

    File Actions

    File: d:\program files\iobit\smart defrag 4\update\ defragsetup-pro.exe Removed
    ____________________________


    File Thumbprint - SHA:
    a48d44d411ca366ce36b407fb9035a75891712e5deaa4fbd0b52ae5e3ddf9228
    File Thumbprint - MD5:
    Not available
    Reassurance needed.
    Edward E Edwards Jr
    Edward, NC

  • #2
    Hi Edward27821,

    Norton has replied that they have removed the false positive.

    Please ensure that you are using the latest definition files available on Norton website: http://securityresponse.symantec.com....download.html

    If the issue still continues with the latest definition files, please kindly let us know.

    Thank you so much.
    IObit Support Team --
    If you're happy with our products, please tell your friends, families and colleagues about IObit and IObit products! We'd be very grateful!

    Comment


    • #3
      Seems to be OK now, but Norton still reports a bad or lack of reputation
      Edward E Edwards Jr
      Edward, NC

      Comment


      • #4
        Originally posted by Edward27821 View Post
        Seems to be OK now, but Norton still reports a bad or lack of reputation
        Surely at this stage, logic would tell you that the only reputation which should be questioned, is in fact Norton's. They are the ones who created a false positive, and were able to fix it through the assistance of Iobit. They in fact had to admit that their software got it wrong.
        To err is Human. To really mess things up you need a PC.

        Comment


        • #5
          Originally posted by Scannan View Post

          Surely at this stage, logic would tell you that the only reputation which should be questioned, is in fact Norton's. They are the ones who created a false positive, and were able to fix it through the assistance of Iobit. They in fact had to admit that their software got it wrong.
          Good point.
          1. However, I would think that a temporary false positive until a specific exception is placed in definitions is better than delaying definitions.
          2. Bad (or lack of) reputation is just that the file is not yet aged and/or not used by a multitude of Norton customers.

          With the work of IObit's excellent team communicating with Norton, the issue lasted "no-time".
          Edward E Edwards Jr
          Edward, NC

          Comment

          Working...
          X