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Showing content with the highest reputation on 04/07/2021 in all areas

  1. Hi Laurie Glad all is now well. As for the trojan.....no anti-malware/anti-virus is 100% effective. There are just too many threats out there. Most likely you got the trojan in a download from a re-seller. That is why I always go to Majorgeeks. It is also good practice to have a second anti-malware program, which you would run maybe once a month just to get a second opinion. (Never run them both together....temporarily disable your main program while you run the other) Let us know if you have any other issues.
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  2. Hi Laurie. It is fine to use the existing Iobit Uninstaller. I did not realise that you already had it. Choose every item on the list and delete everything. Then follow the steps I gave you previously to ensure that any residual folders are deleted. go to file explorer ....C:\Program Files (x86)\Iobit and delete any ASC Folder. Also go to..... C:\Users\*****\AppData\Roaming\Iobit .....and delete any ASC Folder Before you install ASC again, you should temporarily disable your Antivisus/antimalware programs (including Windows Defender). This ensures that th
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  3. Hi laurie Sorry to hear you are having issues. Firstly...ASC....It is no harm to Uninstall ASC again. Iwould however suggest that rather than using ASC's own Uninstall, that you download and use Iobit Uninstaller to remove ASC. Download it only from Majorgeeks. It does a better job of removing remnants.....here is a link to all the Iobit Product Manuals...so you can see the functions and settings available. https://www.iobit.com/en/product-manuals.php Again after the uninstall, perform the steps I gave previously to ensure any residual folders are removed. Before
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