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Superdave

Malware Fighters
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    878
  • Joined

About Superdave

  • Birthday 01/27/1941

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  • Biography
    Retired after 36 years of public service.

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  • Interests
    Ice hockey, jogging, computers, music

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  • Occupation
    Retired

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  • -OS -Security_Software -IObit_Software +Computer_Details
    Windows XP with MicroSoft Security Essentials and Windows Defender

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  • Native Language
    English

Superdave's Achievements

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  1. Hello and welcome to IOBit Forums. My name is Dave. I will be helping you out with your particular problem on your computer. 1. I will be working on your Malware issues. This may or may not solve other issues you have with your machine. 2. The fixes are specific to your problem and should only be used for this issue on this machine. 3. If you don't know or understand something, please don't hesitate to ask. 4. Please DO NOT run any other tools or scans while I am helping you. 5. It is important that you reply to this thread. Do not start a new topic. 6. Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe. 7. Absence of symptoms does not mean that everything is clear. If you can't access the internet with your infected computer you will have to download and transfer any programs to the computer you're using now and transfer them to the infected computer with a CD-RW or a USB storage device. I prefer a CD because a storage device can get infected. If you use a storage device hold the shift key down while inserting the USB storage device for about 10 secs. You will also have to transfer the logs you receive back to the good computer using the same method until we can get the computer back on-line. ************************************************************* Please download AdwareCleaner onto your Desktop. AdwCleaner Before starting AdwCleaner, close all open programs and internet browsers, then double-click on the AdwCleaner icon. If Windows prompts you as to whether or not you wish to run AdwCleaner, please allow it to run. When the AdwCleaner program will open, click on the Scan button as shown below. AdwCleaner will now start to search for malicious files that may be installed on your computer. To remove the files that were detected in the previous step, please click on the Clean button. AdwCleaner will now prompt you to save any open files or data as the program will need to reboot the computer. Please do so and then click on the OK button. AdwCleaner will now delete all detected adware from your computer. When it is done it will display an alert that explains what PUPs (Potentially Unwanted Programs) and Adware are. Please read through this information and then press the OK button. You will now be presented with an alert that states AdwCleaner needs to reboot your computer. Please click on the OK button to allow AdwCleaner reboot your computer.A log will be produced. Please copy and paste this log in your next reply. ********************************************* http://i424.photobucket.com/albums/pp322/digistar/mbamicontw5.gif Download and install: Please download Malwarebytes' scanner to your desktop. Double Click mbam-setup.exe to install the application. It should update automatically if the computer is connected to the internet. Click on Threat Scan and click on Scan Now. The scan may take some time to finish,so please be patient. When the scan is complete make sure all the infections have "quarantine" selected in the Action box. Click on "Apply actions" You may be asked to Restart your computer to completely remove the infections. When disinfection is completed you can click on "Copy to Clipboard". Paste the log in you next reply (CTRL+ V) ************************************************* Download Security Check by screen317 from the following link and save it to your desktop. Security Check * Double-click Security Check.bat * Follow the on-screen instructions inside of the black box. * A Notepad document should open automatically called checkup.txt * Post the contents of that document in your next reply. Note: If a security program requests permission from dig.exe to access the Internet, allow it to do so.
  2. Since you claim to have wiped the drive and re-installed Windows I would suggest that you try that again but this time use Dban to wipe the drive and re-install the OS. This will ensure that the drive has been wiped clean.
  3. Press CTRL- Alt and delete all at the same time to access task Manager.
  4. Hello and welcome to IOBit Forums. My name is Dave. I will be helping you out with your particular problem on your computer. 1. I will be working on your Malware issues. This may or may not solve other issues you have with your machine. 2. The fixes are specific to your problem and should only be used for this issue on this machine. 3. If you don't know or understand something, please don't hesitate to ask. 4. Please DO NOT run any other tools or scans while I am helping you. 5. It is important that you reply to this thread. Do not start a new topic. 6. Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe. 7. Absence of symptoms does not mean that everything is clear. If you can't access the internet with your infected computer you will have to download and transfer any programs to the computer you're using now and transfer them to the infected computer with a CD-RW or a USB storage device. I prefer a CD because a storage device can get infected. If you use a storage device hold the shift key down while inserting the USB storage device for about 10 secs. You will also have to transfer the logs you receive back to the good computer using the same method until we can get the computer back on-line. ************************************************************* You have already posted this problem on this site and you have received very good advice. Are you going to follow this advice?
  5. Hello and welcome to IOBit Forums. My name is Dave. I will be helping you out with your particular problem on your computer. 1. I will be working on your Malware issues. This may or may not solve other issues you have with your machine. 2. The fixes are specific to your problem and should only be used for this issue on this machine. 3. If you don't know or understand something, please don't hesitate to ask. 4. Please DO NOT run any other tools or scans while I am helping you. 5. It is important that you reply to this thread. Do not start a new topic. 6. Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe. 7. Absence of symptoms does not mean that everything is clear. ************************************************************* You should never delete programs from your computer; always uninstall them either through the Control Panel or sometimes they have their own uninstalled. Revo Uninstaller is not a malware program but I have a number of great programs for removing threats..
  6. Yes, Cicely. I sent you a pm. If they do not want MBAM to remove ACS they should program MBAM to ignore it. However, I disagree on Wise Cleaner. There is never any need to use a Registry Cleaner.
  7. You can send her a pm by clicking on her name in the ASC forum.
  8. She has not responded to my message so it is up to you if you want to re-install ASC. Perhaps, you would have better luck contacting her.
  9. Yes, as I mentioned the scans removed the ASC programs. I've contacted Cicely and as soon as I hear from her it will get back to you.
  10. Most of the infections were caused by ASC and I've contacted Cicely about this problem and I expect to hear more from her. How's your computer working now?
  11. Update Your Java (JRE) Old versions of Java have vulnerabilities that malware can use to infect your system. First Verify your Java Version If there are any other version(s) installed then update now. Get the new version (if needed) If your version is out of date install the newest version of the Sun Java Runtime Environment. Note: UNCHECK any pre-checked toolbar and/or software offered with the Java update. The pre-checked toolbars/software are not part of the Java update. Be sure to close ALL open web browsers before starting the installation. Remove any old versions 1. Download JavaRa and unzip the file to your Desktop. 2. Open JavaRA.exe and choose Remove Older Versions 3. Once complete exit JavaRA. Additional Note: The Java Quick Starter (JQS.exe) adds a service to improve the initial startup time of Java applets and applications. To disable the JQS service if you don't want to use it, go to Start > Control Panel > Java > Advanced > Miscellaneous and uncheck the box for Java Quick Starter. Click OK and reboot your computer. **************************************************** ESET Online Scanner Note : If you use Internet Explorer to get the ESET Online Scanner, you won't have to download, nor install the tool, as everything will be ran in a contextual (pop-up) window of Internet Explorer. However, for every other browsers, you will have to download and install ESET Online Scanner. In this set of instruction, I'll use Google Chrome to download it and run it (since a lot of people will do it), however, except for the download and installation procedure, the same instructions applies if you use Internet Explorer. Please note that two or three prompts will appear if you use Internet Explorer asking you to reload the page, authorize the application, execute it, etc. Accept all of them in order to run ESET Online Scanner. Download and execute ESET OnlineScan (on this window, click on ESET Smart Installer to trigger the download). People accessing this URL via Internet Explorer will start the integration process of ESET Online Scanner in their browser; Once the installation is done (it requires Admin Rights), check the following settings (two of them are under Advanced Settings, click on it to display them) : Enable detection of potentially unwanted applications; Scan archives; Scan for potentially unsafe applications; Optional : If you want to scan more drives, click on Change... and select the drives you want to include in the scan; http://i424.photobucket.com/albums/pp322/digistar/Lilp6C2_1.png After you're done checking these options, click on Start and ESET Online Scanner will download it's virus signature database before starting the scan; http://i424.photobucket.com/albums/pp322/digistar/PbI6QoP_1.png Once done, the scan will start automatically. Detections will appear at the bottom of the window. ESET Online Scanner can have an extremely long scan time that can last between 2 or 3 hours. So if you start the scan, do not interrupt it, let it complete until the end; http://i424.photobucket.com/albums/pp322/digistar/iYk249p_1.png After the scan is finished, a summary window will appear to give you the information about the scan. Then you'll have to the option to see what threads were found and to manage the threats that were quarantined; http://i424.photobucket.com/albums/pp322/digistar/SQWS56I.png Click on List of found threats, it'll display every threat identified during that scan, their type and what action was taken against them. Click on Copy to clipboard to copy these results on our clipboard and post them in your next reply; http://i424.photobucket.com/albums/pp322/digistar/OkgGDKc_1.png Once you're done, click on the Back button; Check both checkboxes at the bottom: Uninstall application on close and Delete quarantined files before clicking on the Finish button;
  12. Ok. Try the downloading in Safe Mode with Networking.
  13. All programs that I recommend are safe to use. Did you try using IE?
  14. Hello and welcome to IOBit Forums. My name is Dave. I will be helping you out with your particular problem on your computer. 1. I will be working on your Malware issues. This may or may not solve other issues you have with your machine. 2. The fixes are specific to your problem and should only be used for this issue on this machine. 3. If you don't know or understand something, please don't hesitate to ask. 4. Please DO NOT run any other tools or scans while I am helping you. 5. It is important that you reply to this thread. Do not start a new topic. 6. Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe. 7. Absence of symptoms does not mean that everything is clear. If you can't access the internet with your infected computer you will have to download and transfer any programs to the computer you're using now and transfer them to the infected computer with a CD-RW or a USB storage device. I prefer a CD because a storage device can get infected. If you use a storage device hold the shift key down while inserting the USB storage device for about 10 secs. You will also have to transfer the logs you receive back to the good computer using the same method until we can get the computer back on-line. ************************************************************* Please download AdwareCleaner onto your Desktop. AdwCleaner Before starting AdwCleaner, close all open programs and internet browsers, then double-click on the AdwCleaner icon. http://i424.photobucket.com/albums/pp322/digistar/AdwCleaner-icon.jpg If Windows prompts you as to whether or not you wish to run AdwCleaner, please allow it to run. When the AdwCleaner program will open, click on the Scan button as shown below. http://i424.photobucket.com/albums/pp322/digistar/untitled.png AdwCleaner will now start to search for malicious files that may be installed on your computer. To remove the files that were detected in the previous step, please click on the Clean button. http://i424.photobucket.com/albums/pp322/digistar/3.png AdwCleaner will now prompt you to save any open files or data as the program will need to reboot the computer. Please do so and then click on the OK button. AdwCleaner will now delete all detected adware from your computer. When it is done it will display an alert that explains what PUPs (Potentially Unwanted Programs) and Adware are. Please read through this information and then press the OK button. You will now be presented with an alert that states AdwCleaner needs to reboot your computer. Please click on the OK button to allow AdwCleaner reboot your computer.A log will be produced. Please copy and paste this log in your next reply. ********************************************* http://i424.photobucket.com/albums/pp322/digistar/mbamicontw5.gif Download and install: Please download Malwarebytes' scanner to your desktop. Double Click mbam-setup.exe to install the application. It should update automatically if the computer is connected to the internet. Click on Threat Scan and click on Scan Now. The scan may take some time to finish,so please be patient. When the scan is complete make sure all the infections have "quarantine" selected in the Action box. Click on "Apply actions" You may be asked to Restart your computer to completely remove the infections. When disinfection is completed you can click on "Copy to Clipboard". Paste the log in you next reply (CTRL+ V) ************************************************* Download Security Check by screen317 from the following link and save it to your desktop. Security Check * Double-click Security Check.bat * Follow the on-screen instructions inside of the black box. * A Notepad document should open automatically called checkup.txt * Post the contents of that document in your next reply. Note: If a security program requests permission from dig.exe to access the Internet, allow it to do so.
  15. Hello and welcome to IOBit Forums. My name is Dave. I will be helping you out with your particular problem on your computer. 1. I will be working on your Malware issues. This may or may not solve other issues you have with your machine. 2. The fixes are specific to your problem and should only be used for this issue on this machine. 3. If you don't know or understand something, please don't hesitate to ask. 4. Please DO NOT run any other tools or scans while I am helping you. 5. It is important that you reply to this thread. Do not start a new topic. 6. Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe. 7. Absence of symptoms does not mean that everything is clear. If you can't access the internet with your infected computer you will have to download and transfer any programs to the computer you're using now and transfer them to the infected computer with a CD-RW or a USB storage device. I prefer a CD because a storage device can get infected. If you use a storage device hold the shift key down while inserting the USB storage device for about 10 secs. You will also have to transfer the logs you receive back to the good computer using the same method until we can get the computer back on-line. ************************************************************* What do you mean by scrubbing your hard drive? ************************************************************************* Please download AdwareCleaner onto your Desktop. AdwCleaner Before starting AdwCleaner, close all open programs and internet browsers, then double-click on the AdwCleaner icon. http://i424.photobucket.com/albums/pp322/digistar/AdwCleaner-icon.jpg If Windows prompts you as to whether or not you wish to run AdwCleaner, please allow it to run. When the AdwCleaner program will open, click on the Scan button as shown below. http://i424.photobucket.com/albums/pp322/digistar/untitled.png AdwCleaner will now start to search for malicious files that may be installed on your computer. To remove the files that were detected in the previous step, please click on the Clean button. http://i424.photobucket.com/albums/pp322/digistar/3.png AdwCleaner will now prompt you to save any open files or data as the program will need to reboot the computer. Please do so and then click on the OK button. AdwCleaner will now delete all detected adware from your computer. When it is done it will display an alert that explains what PUPs (Potentially Unwanted Programs) and Adware are. Please read through this information and then press the OK button. You will now be presented with an alert that states AdwCleaner needs to reboot your computer. Please click on the OK button to allow AdwCleaner reboot your computer.A log will be produced. Please copy and paste this log in your next reply. ********************************************* Please download Malwarebytes Anti-Malware from here. Double Click mbam-setup.exe to install the application. It should update automatically if the computer is connected to the internet. Click on Threat Scan and click on Scan Now. The scan may take some time to finish,so please be patient. When the scan is complete make sure all the infections have "quarantine" selected in the Action box. Click on "Apply actions" You may be asked to Restart your computer to completely remove the infections. When disinfection is completed you can click on "Copy to Clipboard". Paste the log in you next reply (CTRL+ V) ************************************************* Please download Junkware Removal Tool to your desktop. •Warning! Once the scan is complete JRT will shut down your browser with NO warning. •Shut down your protection software now to avoid potential conflicts. •Temporarily disable your Antivirus and any Antispyware real time protection before performing a scan. Click this link to see a list of security programs that should be disabled and how to disable them. •Run the tool by double-clicking it. If you are using Windows Vista or Windows 7, right-click JRT and select Run as Administrator •The tool will open and start scanning your system. •Please be patient as this can take a while to complete depending on your system's specifications. •On completion, a log (JRT.txt) is saved to your desktop and will automatically open. •Copy and Paste the JRT.txt log into your next message. ********************************************************** Download Security Check by screen317 from the following link and save it to your desktop. Security Check * Double-click Security Check.bat * Follow the on-screen instructions inside of the black box. * A Notepad document should open automatically called checkup.txt * Post the contents of that document in your next reply. Note: If a security program requests permission from dig.exe to access the Internet, allow it to do so.
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