Scudrunner

This is unfortunately the reality of "no man in the loop" support. Computers are stupid and cannot rationalize. Until you find a person to talk to (chat or phone, even email), it will remain an endless loop of frustration. I had a similar thing happen when I ordered a usb hub. Poorly made, I couldn't plug in even one usb. I went through online resolution explaining the situation and even sent pictures. It took a month to resolve the problem and get a refund. All because the computer didn't understand that I couldn't use it.