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Laurie

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Posts posted by Laurie

    ASC v14Pro PERFORMANCE MONITOR ISSUES

    in Advanced SystemCare Ultimate 14

    Posted

    Mission Accomplished!

    Don't know how a trojan sneaked in past IMF, except because everything was slow since the last ASC update, maybe the update had a bug, either or the trojan seemed to be the culprit, and me letting myself stall during the first uninstall of ASC ... the ASC was not completely uninstalled was a blessing so IMF could detect the trojan when I shredded the ASC contents in the recycle bin.

    YOU know I appreciate your help!

    Muchas Gracias Scannan!

    Cheers,

    Laurie

    ASC v14Pro PERFORMANCE MONITOR ISSUES

    in Advanced SystemCare Ultimate 14

    Posted

    803127273_UninstallASCProcessChoices-WhattoChoose.jpg.2163a2705364a61a9f1c86c8ccbb472f.jpgHi Scannan

    Thank You! I appreicate the reminder to us MajorGeek for installing products.

    I did use the IObit UNINSTALLER, I did not use ASC to uninstall itself.

    A bit confused, that I have and used "IObit UNINSTALLER 10.4 PRO" to uninstall ASC the 1st Time. 

    Pls clarify how to uninstall ASC again and re-install it!

    If you are recommending I use my existing IObit Uninstaller, pls let me know if on the final step of the installation you recommend I choose every item on the list in the photo below or which items to select to delete in this IObit Uninstaller final step before clicking "Continue" (as depicted on the attached image) that will end the uninstall.

    Gracias, 

    Laurie :)

    ASC v14Pro PERFORMANCE MONITOR ISSUES

    in Advanced SystemCare Ultimate 14

    Posted

    Hi Scannan

    Thank You! I appreicate the reminder to us MajorGeek for installing products.

    I did use the IObit UNINSTALLER, I did not use ASC to uninstall itself.

    A bit confused, that I have and used "IObit UNINSTALLER 10.4 PRO" to uninstall ASC the 1st Time. 

    Pls clarify how to uninstall ASC again and re-install it!

    If you are recommending I use my existing IObit Uninstaller, pls let me know if on the final step of the installation you recommend I choose every item on the list in the photo below or which items to select to delete in this IObit Uninstaller final step before clicking "Continue" (as depicted on the attached image) that will end the uninstall.

    Gracias, 

    Laurie :)

    ASC v14Pro PERFORMANCE MONITOR ISSUES

    in Advanced SystemCare Ultimate 14

    Posted

    Hi Scannan

    I am sooooo spoiled  with IObit programs, includes IMF. It has been YEARS  since I had virus issues!

    I just now found the text logs in IMF.

    Check out these IMF Protect Logs. I am curious, can you tell me what was corrupt by the trojan?

    I am still interested to know if IObit IMF scans everything in my pc laptop including IOBit programs ASC etc.!!!

    IMF Virus Protect Log
    [04-06-01-31] Threat:Trojan.Generic C:\$Recycle.Bin\S-1-5-21-1926611942-2212834772-4103878234-1001\$R9SJ890.exe

    AND

    Do you know if the following IMF Log is related to the above trojan?

    IMF Malware Protect Log
    [Protect2021012107]
    DateTime=2021-01-21 13:30:02

    1/21/2021 7:00:49 AM: C:\Program Files\AMD\CNext\CNext\quanminTV\QuanminTVWrapper.exe|DelFile=Trojan

    Scannan, I am so happy and grateful for your generosity to help, and to guide me with the proper use of IObit Programs to keep my pc clean and running FAST! 😁💕🎉 

    Gracias,

    Laurie

    ASC v14Pro PERFORMANCE MONITOR ISSUES

    in Advanced SystemCare Ultimate 14

    Posted

    Hi Scannan

    I hope you are doing great! :classic_happy:

    Thank You for guiding me with the uninstall ASC Process!

    Summary:

    A Trojan seemed to be the issue :classic_ohmy:

    NOTE: I may have missed a step, during the uninstall the final stages of the "Uninstaller" uninstalling ASC there was a pop-up list of items to choose to DELETE, but I stalled wanting to delete all including the "not-recommended to delete item" but then I realized I did not choose any of the items "to delete" before I ended the Uninstall Process by clicking CONTINUE :( but I did take a screen shot of the list before ending the uninstall process, see attached image. 

    Then I followed your last step instructions
    1)  File Explorer C:\Program Files (x86)/IObit deleted ASC Folder*
    2) C:\Users\*****\AppData\Roaming\Iobit .....and delete any ASC Folder*
    3) Reinstalled ASC

    After re-installing the ASC, I wanted to use the IObit ASC File Shredder to empty the old ASC files I had deleted Steps 1 & 2 listed above, per your instructions.

    I selected File Shredder "Expert Mode" to remove the deleted items in your *1 & 2 last step instructions.

    All items in Recycle Bin seem to have been deleted  but, many items failed to shred, see attached images, and during the shredding process before File Shredder was complete, IOBit Malware Fighter 8.5 Pro interrupted the shredding process with a pop-up giving me the option to delete a Trojan!!!

    Everything ASC, the Performance Monitor and Win10 programs seem to be working better now with the newly installed ASC now that (hopefully) the "trojan" has been fully removed.

    My pc laptop IS FASTER!!! I'm so excited!!! MUST have been the trojan bogging things down!

    Questions:

    1) The newly installed ASC v14 Pro is different than the ASC v14 Pro I removed, includes the IObit File Shredder is different, more high-tech. I am wondering if the ASC update upgrade to ASC v14 PRO was corrupt?!

    2) Does IObit Malware Fighter scan IObit Products, if yes using MF 8.5 Pro it took shredding remnant files for MF to discover the trojan???
    Is MF programmed to SCAN the IObit products, if yes, MF possibly missed a trojan in ASC???

    3) Do you recommend I uninstall ASC again and this time choose all or some of the items I did not delete the in the 1st uninstall process per the 1st image below?

    4) How to find the info in MF on maybe where it found the Trojan? I dug around in MF but I did not find any log or info on the trojan!

    Thank YOU again *Scannan* you're the Best!

    Laurie

     

    Uninstall ASC Process Choices - What to Choose.jpg

    The ASC leftover Folder Items RE-Scannan Instructions.png

    Shredder Complete 386 items not shredded.png

    ASC v14Pro PERFORMANCE MONITOR ISSUES

    in Advanced SystemCare Ultimate 14

    Posted

    Hi Scannan,

    I hope to have time to focus on the uninstall/reinstall ASC following your directions soon, and I am hoping this is my solution!

    Thank you for your generosity sharing your Tech Wiz info. Always has helped me with great relief to learn how to manage my PC for optimal performance.

    I hope you and all your loved ones are happy and well.

    Cheers,

    Laurie

    ASC v14Pro PERFORMANCE MONITOR ISSUES

    in Advanced SystemCare Ultimate 14

    Posted

     

    Hi Scannan, thank you for the info, I didn't know about ASC Settings, found the settings and the setting was checked to run "AUTO RAM CLEAN". 

    I unchecked the automatic ram clean, restarted my PC but still same issues with Performance Monitor.

    I've "right-clicked" the ASC icon to click "Open Performance Monitor" but that is ineffective, nothing happens PM is just whacked-out!!! 

    I wonder if I should uninstall ASC and reinstall, or ...

    Maybe the recent Win 10 Update tweaked things? 

    1) I now have a "StartMenuExperienceHost" runs all the time I don't think I need it, how do I delete it? (attached image)

    2) windows defender screen protector, how do I disable or block it from running?

    3) Windows "redistributable" programs (attached image) can I delete all? The 2010 versions showed up in the recent Win 10 update.

    startmenueperienceHost.png

    redistributable programs.png

    Spam from Iobit

    in General Forum Items

    Posted

    Hi Cieley,

     

    Thank you for quick response.

     

    I understand what you are saying but you still are NOT addressing the issue I have that is I can not have programs randomly popping up and doing things on my pc when I did not authorize / consent no matter what "good intent" or not Bottomline it is intrusive and distracting.

     

    I use my pc for business and do my best to manage the security and all I am asking is to be notified of any changes BEFORE any company just insinuates it's "bright ideas" without getting prior approval.

     

    It is unnerving to have a company think it can simply take over one's pc at will.

     

    Please try to understand the big picture concern.

     

    Thank You,

    Laurie"

     

     

    Hi Laurie and xact,

     

    Thanks for your feedbacks.

     

    For your first question, the differences between ASC Ultimate v6 and ASC Ultimate v7. Actually, ASC Ultimate v7 has been improved and enhanced on the basic of ASC Ultimate v6, which means ASC Ultimate v7 has all the features of ASC Ultimate 6 and added new features. You can check the update history in the installation folder of ASC Ultimate v7 to see details. Also, you can read the link http://www.iobit.com/advanced-systemcare-antivirus.php to know more about ASC Ultimate v7.

     

    For the issue "Database is outdated", you know every antivirus software will update their database to ensure that they can protect users' PCs from the latest viruses. ASC Ultimate v7 as an anti-virus software, it needs to update database to protect your PC against the latest viruses. You got the notification "Database is outdated" is because that you failed to update the database. To update the database, please uninstall your current ASC Ultimate v7 and re-install it from http://www.iobit.com/downloadcenter.php?product=advanced-systemcare-ultimate to see whether you can update the database successfully.

     

    @ xact and Laurie, for the advertisements, I will report your concerns to our product team. However, actually, one program only pops up the promotion once. But if you installed not only one program from IObit, you may get more.

     

    As I mentioned before we only want to celebrate Christmas with our users by supplying large discounts. We are sorry, if it bothers you. :grin:

    Spam from Iobit

    in General Forum Items

    Posted

    ASC.7 Issues & Unwanted Iobit Spam Pop-ups

     

    Dear Cicely,

     

    I hope you are doing great!

     

    As you may remember I am a relative new user of the Iobit products.

     

    I am still test driving, not sure about the service. I bought Advanced SystemCare Ultimate 6 with Anti-virus, then recently as you know I upgraded to ASC Ultimate V7.0.1.600 with Anti-virus an apparent upgrade from ASC V6 Ultimate with Anti-virus.

     

    1) Can you please provide a side-by-side Comparison to

    ASC 6 Ultimate w/Anti-virus vs ASC Ultimate 7 w/Anti-virus

     

    2) Fairly new to using Iobit products I was just realizing that I am beginning to trust the programs until a couple of days ago while working on a very important project for my business I was abruptly interrupted by the ASC.7 randomly downloading something. This is NOT acceptable. I have never had programs randomly download programs without my consent unless a virus, malware or adware.

     

    Please show me how to turn off all random updates & programs that are intrusive and wasting my time, interrupting important work.

     

    There are already many advertisements, every time I open ASC there are ads. I have same sentiments per each of "xact's" posts (one quoted below).

     

    3) Database Update Issues

    For 2-days ASC.7 has been alerting me OUTDATED "Database is outdated" and I though I am tech savvy, I am not a tech pro and I don't know what is the database?! In the meantime I followed the directive to "Update" the database and it goes through the motions but I have not been able to get it installed for 2-days!!! I lost count but have probably click OK to update the database more than 5-times and scanned CARE & Anti-virus Scan and come up with same issue it will NOT update database.

    Security on my pc: ASC.7 and Microsoft Windows Defender.

     

    Today the ASC.7 randomly had a new message "INSTALL UPDATE" so I clicked OK and it ran but the ASC.7 still has ":-(" and wants to Update Database! Though there were no instructions to do so I next restarted my pc hoping the updated database issue would resolve itself. It did NOT resolve I have the same issue and it is back to square one asking to update database.

     

    Are there other complaints & concerns about the database update issue?

     

    PLEASE ADVISE.

     

    4) I NEVER had spam or adware nor update issues with ASC.6 I'm not sure I like the ASC.7

     

    Please provide the side-by-side comparison as requested above so that I can see the value of the ASC.7 that I am not trusting yet.

     

    I hope you can help soon the ASC.7 is wearing me out and I am weary of looking at the warning

    "OUTDATED Database is out of date"

     

    I hope it is a simple database issue fix, and I want instructions how to UNINSTALL the Iobit adware.

     

    Thank You!

     

    Wishing you a Merry Christmas & Happy Holidays,

    Laurie"

     

    Thanks for the reference, since that thread has a rep in it I'll just direct my concerns there.

     

    My mind is still boggled at how they could ever think this was ok. Only opens up more questions as to whats going on inside IObits software that apparently opens up back doors and allows self-executing programs to be silently downloaded without any permission whatsoever.

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