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About sachonez54

  • Birthday 07/01/1960


  • Biography
    Audio/Visual Tech Services, ENG Camera/Crew for local & national news/sports, Senior Manager Event Management/Technical Production Company. Currently enjoying retirement, word working, and art.


  • Occupation


  • -OS -Security_Software -IObit_Software +Computer_Details
    OS: Win 10 Pro v. 20H2 64-bit; FW: Win 10 Firewall;
    IOBIT: A-V: ASCU 13.01.84 PRO; A-M: Malware Fighter Pro v7.5.0.5834 PRO; Driver Booster v7.3.0.665 PRO ; Uninstaller v9.3.0.11 PRO; Smart Defrag v6.5 PRO;
    Software Updater v2.2.0.2720 PRO

    Computer: HP G71-340US Laptop, 17" built in screen, Intel Core 2 Duo T6600 @ 2.20GHz, 4GB RAM @ 800MHz, 500GB WD SSD internal, 1TB WD Passport Ultra external, DVD+R/W; 22" Benq GW2255 external monitor


  • Native Language
    English (US)

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Newbie (1/14)



  1. UPDATE: March 11, 2019 Downloaded and installed latest Uninstaller v8.4.0.7 PRO and as promised all options are once again working as they should. "Toolbars & Plug-ins" is once again functional. Many thanks to all involved in working on this issue. Keep up the good work!
  2. UPDATE Jan 25, 2019: After reviewing the information I provided to IObit Support, was informed Uninstaller was unable to get some information from the Registry, thus the problem. The problem should be fixed in a later version. Just received v8.3.0.11 PRO, auto installed and the problem still exists, so I'll continue waiting for future versions. Funny that the same product version with a different code purchased the day before the glitchy product seems to be working just fine.
  3. Hi Cicely, Thanks for the note on receiving the email. Just got an email from Eva confirming the same thing. Once again thanks for your help. Have a Happy New Year!
  4. Cicely, Thanks for the reply. The screenshot you requested is attached, along with the screenshot of the "Toolbars and Plug-ins" tab as appears after updating to Uninstaller PRO v8.2.014. I have downloaded the file from the link provided, and have sent the resulting .log file to IObit Support <tickets@iobit.com>. I tried sending through the forum but don't have the proper permissions to send .log files (I messed up, and couldn't figure out the correct way to do so.) Once again, thanks for your help. [ATTACH=JSON]{"data-align":"none","data-size":"thumb","data-attachmentid":226666}[/ATTACH] [ATTACH=JSON]{"data-align":"none","data-size":"thumb","data-attachmentid":226667}[/ATTACH]
  5. Renewed license for Uninstaller 8.2 PRO, in order to update from V8.1.0.13 to V.8.0.014. After update the Toolbars & Plug-ins feature no longer lists the Chrome browser with 7 extensions, only MS IE and Edge and that no plug-ins found. This was not the case under V. I've loaded this on a laptop running Windows 10 V.1803, x64. I've checked that this copy is activated (upper left corner reads IObit Uninstaller 8.2 Pro), Chrome appears in the Programs list and in Win 10's Settings, Apps tab. Is this a Win 10 issue or bad download? Tried to report this to Tech Support twice without an answer. Anyone have a clue? At this point, I feel this is not the product I paid for. FYI - I have a different laptop, Windows 7 32-bit, which is running V.8.2.014 (separate license) and doesn't have the same issue and seems to running just fine.
  6. Currently running ASC 10.1 Pro with Windows 10 Pro v. 1607 and Performance Monitor has stopped reporting temps or fan speed. I downloaded InfoHelper.exe, ran it and attempted to send it with a trouble ticket from the Support site, but the file is over the 2M limit for that form. What other way should I send the IObit_Debug_info.zip file to Support? Thanks in advance and keep up the good job y'all are doing!
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