willyp

Hello, Phil here from the USA, I have been using ASC for at least 10yrs, buy 3 licenses each yr, for ASC, Smart Defrag & Uninstaller, also have recommended your products to many friends & acquaintances, many of whom do now use your products. I have never downloaded a Beta product before, I’m computer “literate”, probably more so than the average internet user but FAR from an expert, kind of the average user that uses a home computer. That said, I downloaded the Beta version of Smart Defrag 4, I have been using Smart Defrag 3 for awhile & all the earlier versions prior to that, my only problem w/V3 was that the boot defrag would never work, everytime I scheduled a boot defrag it would go into “initialize keyboard”, stay there for a minute or so, then it says “keyboard failed to initialize, process will not continue”, it then abandons the boot defrag & boots normaly into Windows 8.1, I checked on line for this problem & found many references to it from Windows 7 thru 8.1, but found no solutions & a number of statements that Iobit didn’t even reply to email support requests for help w/the problem (this is what I read, NOT my experience, I never contacted Iobit directly about it as looking at some of the reports on line it seemed to be a bit “over my head”). This is the main reason I wanted to try the Smart Defrag v4, to see if this had been fixed, it downloaded & installed fine, program loaded fine, seemed to work well when I did the Drive C “Prioritize & Defragment”, it took about 40 mins to complete, then I went to set up a boot defrag on next startup, rebooted the computer & the boot defrag did not work, got the same message that the keyboard failed to initialize & it appeared to then boot normally to Windows 8.1, what did happen though was the icon on my taskbar for ASC was blank, when I clicked on it it said the ASC.exe was gone!, I went to the Windows 8.1 start menu & clicked on that shortcut/icon & got the same message!, when I went into C>programs>Iobit there was nothing for ASC there, smart defrag was there, driver booster etc but nothing for ASC, apparently Advanced System Care was removed from the system!, whether this was done by the defrag program or removed when the program asked to “clean junk files” I don’t know, the clean junk files was a bit of a surprise to me being a Smart Defrag user I had never seen it before outside of ASC. My system is a Dell all-in one running Windows 8.1 pro, 1Tb HD, 8Gb RAM, I’m running a Logitech wireless keyboard & mouse w/the rx plugged into a USB port in the computer not a separate hub. So, Smart Defrag seemed to work well, installed easily, performed well, BUT, would not run a boot defrag, same as all my previous versions, will not initialize keyboard, then it apparently deleted Advanced System Care from my computer! At this point I will probably delete the Smart Defrag beta4, reload ASC & wait to see what happens w/the public release unless you have some assistance or advice on this problem/occurrence. I can’t understand how the defrag program could possibly delete or corrupt the ASC program unless it was somehow deleted as a “junk file” by that portion of the program, I am not a computer expert by any stretch but have been using them long enough & also using Iobit programs for quite some time so I did not do anything other than run the program as descirbed above. Thanks Phil