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Everything posted by fastartcee

  1. (I emailed this to Wendy yesterday morning) The telephone tech's name was 'Kevin', and he had me log into LetMeIn123.com at 9:32 AM PST (direct from my Chrome history). I think the number was 1-800-941-8139, but I got cut off from that number after a considerable time on hold. I did try it again, but I also tried another number I found on the IObit website. My support call was made from 250-585-7320. His patter was very smooth, starting with something like, 'Your computer seems very slow... let me try to find out what's wrong'. Then he had me go to LetMeIn123.com and give him the necessary permissions. He brought up the System error log and immediately started to paint a very dark, dangerous picture: 'Oh gosh! This is very serious! If a few more critical errors occur your network is going to start to leak passwords and banking information. Oh, look at that! Going to BestBuy will cost $100/hr, and every one of these errors has to be cleaned out... etc, etc. But I can correct all these errors and infections, and give you life-long security for just $180.' When I said I wouldn't be rushed or panicked into making a decision he dropped me quickly, and pulled out of the remote control app. Can I be sure that he didn't leave a backdoor into my computer or home network? This company is shredding IObit's reputation, which has always been stellar, in my view. The whole episode was very unsettling for both me and my wife (I had the phone on speaker.) Fortunately, I have been using home computers since 1982, and have always paid attention to security. I also knew that 'Kevin' had pulled up Event Viewer, and was displaying the System Errors log. I also know that my 7-or-8-yr-old Dell Inspiron has some trouble handling 64 bit Win 10, and that is the reason there are so many entries in my System Errors log. Neither IObit's Malware module nor Kasperski's Internet Security -- both up to date -- found any trace of malware in deep scans. I'm 77, so, literally, I wasn't 'born yesterday'. I smelled a scam, and I have reported it to IObit. I hope you reconsider your connection with this phone-tech-support company, and dump them. I also suggest that you do a spot survey of ASC Pro users to find out how many of your loyal customers -- particularly older users who are poorly informed on security and systems matters -- have been taken in by this scam already... and you should make these users whole again. You should also determine just what security service/product was being flogged under IObit's aegis. I find it very troubling that the very computer system care company I selected (after considerable comparisons) to increase the security of the computers in our home network, and keep them 'clean and fit', turned out to provide a path for a scammer to get right into the heart of my network. What ever you decide to do with this phone-tech-support company, I presume you will do it in such a way as to not allow 'Kevin' to do any harm to my computers or home network. I have to a degree reestablished my confidence in IObit due to your prompt response to my complaint. I have renewed my ASC Pro licenses for both our computers for another year. Art Charbonneau
  2. Requested info has been provided. Thanks for looking into this.
  3. The phone number came from Avangate, but I think you're right... it was a contractor hired to do phone-tech support. I like the way IObit has jumped on my complaint. I've already renewed my licenses.
  4. I was trying to renew my ASC Pro license for two PCs and was experiencing a bit of trouble, so I phoned the number given. A tech (I will not identify his name) came on and immediately said my computer was slow... could he take over my screen and see what the problem was; I gave him the necessary permissions. He immediately brought up and displayed a long list of system errors, including (he quickly pointed out) to **critical** errors. He said this was a big problem, and showed that corruption had got into my network, and that if it got any worse my computers would start to leak passwords and private information. He said I couldn't even replace the machine, or do a clean Win 10 reinstall because my network would just immediately get reinfected. He said I could go to BestBuy, for example, and have a Microsoft Certified tech clean my computers, but it would cost me $600 or 700! OR... I could authorize an expenditure of (I think) $180 and he would fix everything for me, and give me life-long protection & security. I was not going to be pressured into anything based on scary statements, so I declined, and he quickly dropped me. I just brought up Event Viewer, and there were all the 'infections', included the two **critical** errors! Both "critical" errors were caused a couple weeks ago when I had forced a shutdown without properly closing Windows! ALL the other errors in the System Log were routine system errors; as far as I could see there was NOT ONE error related to any kind of infection. To be double sure, I did a complete scan with Kasperski, and not even one problem was detected after an hour-long scan. I am really pissed off that, after being a steady customer of Iobit and ASC Pro for several years, that Avangate would try to pull off a high-pressure scam like this! I am near the point in my upset that I am thinking of dumping Iobit and ASC Pro. But first I'll cool down for a couple days and see what people might post in response to this public complaint.
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