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Leon_K

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About Leon_K

  • Birthday 08/01/1960

Converted

  • -OS -Security_Software -IObit_Software +Computer_Details
    Windows 10, ASC, HP Compaq 8510p

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  • Native Language
    English

Leon_K's Achievements

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  1. The damaged file is after installing and running ASC, the good file is after formatting my hard drive again and NOT installing ASC. If you see my 2nd and 3rd posts on the thread you will see where I already ran the InfoHelper tool on both computers effected, you were not able to help me from there!!! At this time I have done a fresh install of Windows 10 on both computers and NOT installed ASC, they are both working fine. It is up to Iobit now to run necessary tests to find out what I am saying is true. I have nothing further to say.
  2. Okay, I am not going to reply to this post any further, it is an issue Iobit needs to investigate further to avoid a large class action in case ASC is effecting peoples computers, as Iobit clearly state that ASC is safe to install on Windows 10. I firmly believe that the installation and running of ASC does cause damage, probably to the registry, which causes the errors 0x8024401c when trying to download from the Store, and 0x80072EE2 when trying to make in App purchases. A visual example of this is the 2 photos I have attached, one labelled damaged which shows a blank page on the Downloads and updates page, the other labelled good which shows the Apps installed as it should. These errors can also make accessing ones Microsoft account, Onedrive, and other Microsoft services very difficult, if not impossible. I trust someone at Iobit has a spare computer they can test this out on promptly, I have been struggling with this close on a year now, and ASC will remain OFF my computers from here on in.
  3. I have not been able to go anywhere near my computer the last few days as I have reached my limit with this, it is stressing me out too much now. ?Yes the original issues are still present, the blank page on the Downloads and Updates Store page is an extra issue I had not noticed before because I don't normally go to that page. ?I have had enough now and am going to do another clean install on my computer, this time I will not use ASC, I will come back in one month to let you know if the problems arise again without ASC
  4. Forgive the double post but I just found something else related, a gameloft game I have been playing requires an update, when I go to "Downloads and Updates" in my Store I have a blank page. ?Is it possible ASC has blocked or removed the information for this to work?
  5. If you see the post on the bottom of that forum you will see a post by Kylie_K made in March 28th, that is the username for the account on this computer, my Wife, this shows how long I have been struggling with this issue, I thought about 6 months but it must be closer to a year, no wonder I am bald!
  6. Thanks again; Method one no luck, it seemed to take forever to reset the store so I stopped it and reset the store manually via right click start - Command Prompt (Admin) - wsreset.exe, have lost count of how many times I have tried to do that over the past 6 months but had to try again. ?Method two, no success either, heaps of red type where it appeared it was trying to install older software than is already installed, was a bit fast so had trouble reading it properly. Cheers
  7. As I stated from the start, this problem appears to occur when I install and run ASC. ?I have tried every fix for many months I could find on the Microsoft forums without success, that is why I did not install ASC on this computer straight away to see if it made a difference and it did. Again as I already stated the second computer came up with the error code as soon as I installed and ran ASC, this computer I did not install it straight away and everything worked well, until I eventually did install ASC now it is not working again. Yes I am running admin account, yes my Microsoft account is good, and yes my internet connections are very good, I even had a techie out this past week and he was surprised how good it is
  8. as for method 1 from YouTube I followed instructions as stated but no success, I did however have curious responses from CMD as below; C:\Windows\system32>net stop wuauserv The Windows Update service is not started. More help is available by typing NET HELPMSG 3521. C:\Windows\system32>net start wuauserv The requested service has already been started. More help is available by typing NET HELPMSG 2182. As for method 2, I tried MS forums before coming here and because same error stops me from uploading to Onedrive help was refused
  9. Thank you for your reply, ?First computer there was no date for 2016-11-22 so I restored it to 2016-11-20 with no success, so I tried another restore to the first date on there which was 2016-11-12, still no success unfortunately, when trying to download from the Store it commences starting download but will not acquire licence, error code 0x8024401c ?Second computer I just restored back to the first install which was in September, same thing with that, no change at all.
  10. Sorry for delay in getting second file, please find attached
  11. My first post here so I hope I am posting correctly. For well over 6 months I have been struggling with Windows 10 Store errors 0x8024401c when trying to download from the Store, and 0x80072EE2 when trying to make in App purchases. Firstly this was with one laptop, then I purchased another and having the same problem on both. Now, why I am posting here is I believe this could be caused by ASC. Firstly, as soon as each computer experienced problems I tried doing an ISO upgrade, an ISO upgrade will not proceed unless ASC is uninstalled. Out of sheer frustration I ended up wiping the hard drives on both computers and starting again about 1 month ago, on 1 computer I installed ASC, and on the other I did not. On the computer I did install ASC immediately the same errors, I could not download from the Store. On the computer I did not install ASC on everything worked well until yesterday when I did install ASC and bam, I am getting the same errors on this one now. When I try to download from the Store the download fails to aquire licence and I get the error 0x8024401c and now I can no longer make in App purchases. Please please please, is it possible ASC could be stopping windows Store from being able to access necessary registry files or whatever to be able to gain access?
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