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Uncle Keith

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Posts posted by Uncle Keith

  1. Hello Uncle Keith,

     

    We suspect there is a malicious plugin installed in your browsers so the homepage was always modified.

     

    Do you have IObit Uninstaller installed? If yes, please use it to remove plugins with a name related to Hao123 or any other third-party pklugins that you are not using. Then set your homepage again to see whether it will still be changed.

     

    Yes I have IObit Uninstaller. There is no plugin obviously related to hao123. To be honest, I have no idea what most of the plugins do and don't know whether it is safe to remove them or not.

    On a side note, if I start Firefox with the internet disconnected, hao123 fails to load. Then I can click on History and then Restore previous session. Then when i reconnect to the internet I can see the previous session. But I have to click on each tab to load it.

  2. Hi Uncle Keith,

     

    Please send us the screenshot of the issue so that we can see it clearly.

     

    Guide for taking a screenshot: http://www.take-a-screenshot.org/

     

    Please follow the steps below to provide us with the requested file for our further investigation.

     

    Download the tool from http://testdemo.iobit.com/InfoHelper.exe -> Double click to run this tool on the PC with problem and click 'Save report'. -> After it finishes, you will get a popup window to tell you where the report file IObit_Debug_Info.zip is saved. Click 'OK' button to open that saved folder. -> Send the zipped file to us so that we can get the detailed information to look into.

    ?

    Thanks in advance.

     

     

     

    Hello,

    This is the settings for firefox, the notification that I get when I close firefox. It used to say "Block" which never worked when I clicked it. Now it says "Manage" and clicking it does nothing.

    When I open firefox again, the settings have been changed.

    and it opens with hao123

    I cannot attach the debug zip file as I get a message that it exceeds the limit

    I will try again in a new post

     

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