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Quasar

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  • Posts

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Converted

  • -OS -Security_Software -IObit_Software +Computer_Details
    Windows 10

    Kaspersky Total Security

    Advanced Sistem Care PRO
    Iobit Malware Fighter PRO
    Iobit Uninstall

    Deskopt PC I7

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  • Native Language
    Español

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  1. Hello, a few days ago I present a problem that I've been having for some time with my ASC PRO and users who responded could not help me so I'd like to if I wanted to know what options I have to contact IOBIT without counting the Support option of the page because as explained in my post which I will leave below does not work properly for me so I wanted to know if there was any phone number to call or an email from technical support to present my problem. Mi original post with the original problem: http://forums.iobit.com/forum/advanced-systemcare/advanced-systemcare-12/225891-when-i-open-asc-pro-my-pc-freezes Pls help me :(
  2. Yes Im tryed that, but when i submit the request the page dont charged and stay in white, im dont understand if that work or not.
  3. I have the same problem with ASC and I could not solve it, I could not send my problem to technical support so I would like if you could provide me with a specific answer to the problem or a way of communication with technical support other than through the web (email, phone, etc.). In the following post I explain my problem in detail. I have the same problem with ASC and I could not solve it, I could not send my problem to technical support so I would like if you could provide me with a specific answer to the problem or a way of communication with technical support other than through the web (email, phone, etc.). In the following post I explain my problem in detail. http://forums.iobit.com/forum/advanced-systemcare/advanced-systemcare-12/225891-when-i-open-asc-pro-my-pc-freezes
  4. I only use the version of ASC PRO not the ASC Ultimate (antivirus) so they do not overlap their functions, anyway I have tried uninstalling the antivirus and the problem continues. And im dont understan what is showbox or if i need to use him sandy? or that is only spam?
  5. Well it's been about 1 month since I can't use my ASC PRO because every time I open it my PC freezes after a few seconds, it only happens with the ASC PRO and the iobit Defrag. The reason I didn't ask for help before is because I tried to use the "IOBIT online support" tool but when I click for the request to be sent it redirects me to a blank page so I didn't know if my request had been sent or not even though I did it several times in different browsers it was always the same result, as I don't have an answer I decide to do this post, I hope you will excuse my bad English since my original language is Spanish. I didn't have this problem with any other program or game and wanted to know how I could fix it. I didn't find any information on how to solve it in the forums, and I only saw a similar case but they didn't give a direct answer but sent it to the "online support" which doesn't work for me. Being that it is a product I am paying for I would like to solve this as soon as possible. As additional information I tell you that the only thing that changed from before I had this problem to have it is that I added a solid disk so now I have 2 but the first one where the program and windows were installed was not altered (this should not matter), in turn I tried to uninstall with the deep uninstallation of the iobit uninstall and reinstall it but the problem continued, also probe disabling my antivirus but it did not help anything. I leave you the link of the post where there is a user with this same problem and I also leave you the data of my pc. http://forums.iobit.com/forum/advanced-systemcare/advanced-systemcare-v11/225197-advanced-system-care-11-freezes-computer-every-time-i-open-it My computer: I7-4930K 3.40GHz 16GB de RAM Windows 64 bits GeForce GTX 780 And Im use Kaspersky Total Security (antivirus) Thanks and pls help T.T PS: I had to divide the file generated by the iobit tool into 2 parts because due to the size limit (4mb) I couldn't upload it to the forum. Once downloaded, both parts are automatically unified when you extract one of them.
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