Well it's been about 1 month since I can't use my ASC PRO because every time I open it my PC freezes after a few seconds, it only happens with the ASC PRO and the iobit Defrag. The reason I didn't ask for help before is because I tried to use the "IOBIT online support" tool but when I click for the request to be sent it redirects me to a blank page so I didn't know if my request had been sent or not even though I did it several times in different browsers it was always the same result, as I don't have an answer I decide to do this post, I hope you will excuse my bad English since my original language is Spanish.
I didn't have this problem with any other program or game and wanted to know how I could fix it. I didn't find any information on how to solve it in the forums, and I only saw a similar case but they didn't give a direct answer but sent it to the "online support" which doesn't work for me.
Being that it is a product I am paying for I would like to solve this as soon as possible.
As additional information I tell you that the only thing that changed from before I had this problem to have it is that I added a solid disk so now I have 2 but the first one where the program and windows were installed was not altered (this should not matter), in turn I tried to uninstall with the deep uninstallation of the iobit uninstall and reinstall it but the problem continued, also probe disabling my antivirus but it did not help anything.
I leave you the link of the post where there is a user with this same problem and I also leave you the data of my pc.
http://forums.iobit.com/forum/advanced-systemcare/advanced-systemcare-v11/225197-advanced-system-care-11-freezes-computer-every-time-i-open-it
My computer:
I7-4930K 3.40GHz
16GB de RAM
Windows 64 bits
GeForce GTX 780
And Im use Kaspersky Total Security (antivirus)
Thanks and pls help T.T
PS: I had to divide the file generated by the iobit tool into 2 parts because due to the size limit (4mb) I couldn't upload it to the forum. Once downloaded, both parts are automatically unified when you extract one of them.