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  • -OS -Security_Software -IObit_Software +Computer_Details
    Windows 10, Zone Alarm


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Johnd's Achievements


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  1. Thank you for your very prompt reply. I never realized that bold is "unnecessary and disrespectful" in computer political correctness, as I copied and pasted this from WORD into this forum and didn't even think about it. But I do know about CAPITALS. I reloaded the software before with Zone Alarm and Windows Defender off and it did not work, but didn't realize it should remain disabled until AFTER first launch. If this is an issue with Windows 10 users, it would be helpful to make this note in installation instructions which was not done or I did not see. It would have saved me about 3 hours of my time also trying to figure out this installation. So now it works fine.... as I've been a patron of Advanced System Care for many years. and pleased there is no more difficulty. In my previous frustration, I asked for a refund. Is there anyway to cancel this now? Thanks, John.
  2. I just purchased Advanced System Care Pro, and also Malware Fighter Pro, downloaded, installed and rebooted. When I attempt to scan on Malware Fighter, the program shuts down. It won’t load automatically load at boot up although set for that, and the icon will not stay in the taskbar. The programs shuts down. I uninstalled it, and re-downloaded the program again with anti virus Zone Alarm turned off. Still same problem. I use a Lenova PC, Intel Core I7, 16GB memory, 1TB +128 GB HD with NVidia GeForce GTX 960M 4GB. This has already taken far too much of my time, and I"m disgusted, and would like my money back but I can find anywhere to request this.
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