Dabbler45

Similar issue and I agree, they are a joke! I've paid for a renewal of the licence and the funds have been debited from my bank account, but the order (as indicated in 2Checkout.com) has a status of 'Pending' and does not seem to have been completed by IOBit.com and subsequently, the software will not refresh the licence key for ASC Pro. Despite numerous emails and lodgement of issue tickets with PayPal, 2Checkout.com and IOBit.com, no one seems to be taking the effort to try and resolve the issue. Paypal points the finger at 2Checkout.com and IOBit.com does also. One would classify this as really poor customer service by any professional organisation and has subsequently placed my PCs in a vulnerable position! I did a process check and placed another order to IOBitcom for some extra software to see if the order system worked OK using the same payment procedure and the order went through with no hassles and the software activated OK within minutes of the order being placed - go figure! Q! Is this a common issue and if so, how does one get it fixed as I've tried the usual support links with no response! Any advice would be appreciated

Hi, I have a very similar issue where I've paid for a renewal of the licence and the funds have been debited from my bank account, but the order (as indicated in 2Checkout.com) has a status of 'Pending' and does not seem to have been completed by IOBit.com and subsequently, the software will not refresh the licence key for ASC Pro. Despite numerous emails and lodgement of tickets with PayPal, 2Checkout.com and IOBit.com, no one seems to be taking the effort to try and resolve the issue. One would classify this as real poor customer service by any of the organisation and places my PCs in a vulnerable position! As a check that the order system works, I ordered some extra software from IOBit using the same payment procedure and the order went through with no hassles and the software activated OK within minutes of the order being placed - go figure! Is this a common issue and if so, how does one get it fixed as I've tried the usual support links with no response! Look forward to your response and advice

Thanks Scannan, not the answer I was expecting but will follow your advice. It's a pretty poor show for a Software supplier to do that and not expect some flack for it. I would be interested to know if other users have the same experience with iobit - in my country they would run foul of the law if they knowingly included a Trojan like that in a paid product. Cheers!

Hi Scannan, Yep that was one attempt, but more importantly when the V12 is reinstalled, it works fine (No trojan reported on next boot), but when you expedite an update using the update feature on V12 to take it from V12 to V13, the next time you boot the Trojan report re-occurs. I am assuming that the internal sw update mechanism in V12 downloads the update from IOBit servers and not third party distributers - hence the request for a direct link to iobit servers. Hope that helps although methinks as many seem to have this issue from multiple sites, there's a serious problem

Well Scannon, this is interesting! I've tried both the News & Updates with no success in resolving the issue. However, I did reinstall the previous version12 that was downloaded with my original purchase with success (no Trojan reported!). However when the ASC12 does the auto update to Version13, the Trojan comes back after a reboot. I am assuming that updates come from the IOBit servers and not 'Major Geeks' or for that matter 'Download.com' Perhaps if you could provide a link direct to IOBit.com servers, we could assess where the issue lies. This is because IOBits web page 'free download' redirects you to 3rd party download sites unless you want to purchase a fresh copy of ASC13 - and I don't as I've already paid for it!

I have a similar issue and tried uninstalling ASCv13 using IObit uninstaller, cleaning disc of IOBit data, and cleaning registry - to no avail. Installed the version 12 downloaded at the time of purchase and everything seem to work fine. But when ASC upgraded to V13, I got the Trojan message again similar to the ones reported. What gives??