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Cicely

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Cicely last won the day on April 9

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About Cicely

  • Birthday 09/05/1985

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  1. Cicely
    Könnten Sie uns bitte weitere Details zum Fahrer geben? Die Download-URL dieses fehlenden Treibers wäre sehr hilfreich.
  2. Cicely
    Hi I am sorry for the issue you encountered. Please download the tool from https://cdn.iobit.com/dl/tools/InfoHelper.exe. Then double-click to run this tool on the PC with the problem and click "Save report". After it finishes, you will get a pop-up window to tell you where the report file IObit_Debug_Info.zip is saved. Click the "OK" button to open that saved folder. Please send the zipped file IObit_Debug_Info.zip to us via the email address feedback@iobit.com. Thank you.
  3. Luig9210

    Hallo,

    ich habe mir ein Neuen PC gekauft. Windows 11

    Ich habe meine IObit Programme neuinstalliert. Nur werden meine Lizenzen nicht angenommen.

    Ich habe schon über Übertragungsanforderung! versucht, aber ich bekomme nur diese Meldung:

    >Thank you!

    Processing your request, please wait...

    aber es passiert nichts.

    Diese Programme habe ich mir gekauft.

    Advanced SystemCare PRO

    Driver Booster PRO

    IObit Uninstaller PRO

    IObit Software Updater Pro

    Die Produkte habe ich über paddle.com bezahlt.

    Beleg Nr. 58526933-99744171

    Beleg Datum: 18. Februar 2024

    Status: Gültig    Ablaufdatum: 2025-02-18 

    Ich hoffe nun sie können mir helfen.

    Vielen Dank für Ihre Mühen

     

    1. Luig9210

      Luig9210

      Ich habe den Fehler gefunden. Es liegt an meinem E-Mailprogramm.

      Dadurch dass der Link zu lang ist, wurde er nicht vollständig angezeigt.

      Ich habe alles kopiert und im Notepad anzeigen lassen. Dort wurde mir der komplette Link angezeigt.

      Somit konnte ich meine Lizenzen aktivieren.

      Entschuldigen Sie mich.

      Ich wünsche noch einen geruhsamen Sonntag.

      Gruss Luigi

       

      P.S.: Vielleicht kann man den Link kürzer in der E-Mail schicken.

       

  4. Cicely
    Hi Baoover, Sorry for my late reply. Please upload the suspicious file to https://www.sendspace.com/ and send us the link by PM for analysis. Looking forward to hearing from you.
  5. Cicely
    Hello, Thank you for contacting IObit. T Could you please tell us why you do not want IObit Uninstaller? Does it bring you any inconvenience? By the way, you can remove IObit Uninstaller refer to https://www.iobit.com/en/allfaq.php#a1d33d0dfec820b41b54430b50e96b5c Looking forward to hearing from you.
  6. neliss777 started following Cicely
  7. Baoover started following Cicely
  8. Cicely
    Hi Baoover, Can you upload the suspicious file to https://www.sendspace.com/ and send us the link to get it for analysis? Looking forward to hearing from you.
  9. Cicely
    Hello, Sorry for the problem. Could you please send us your email address by PM so that we can further check it for you?
  10. Cicely
    Hi there, Since the environment of each PC is not the same, the cause of the same problem may differs. If you want us to help you find a solution, it would be much better for you to get information with the tool https://cdn.iobit.com/dl/db/debug/DBInfoHelper.exe and then send us the log. We will try our best to find a solution asap.
  11. lightoptik

    Where can i find start menu 8 icons. There seem to be none in the forums

    Thanks

  12. Cicely
    Hi Baoover, Sorry for my late reply. Please tell us the name of the malware you mentioned. Then, we can collect the sample to let IMF can remove it in the future. Or any screenshots of the malware will be helpful. Guide for taking screenshot. http://graphicssoft.about.com/cs/general/ht/winscreenshot.htm Looking forward to hearing from you.
  13. Cicely
    Hi there, Did you still need our help in this case? Since the environment of each PC is different, we need the tool to get the information about your system and the operation of our program. Without the required information, we can do little to analyze the issue or further help you. Your understanding is highly appreciated and it would be much better if you can follow the steps in the previous email to get the information. Please download https://cdn.iobit.com/dl/db/debug/DBInfoHelper.exe > double click to run this tool on the problem PC > click 'Save report to Desktop' > find db_info_YYMMDD.zip on your desktop > send us the zip file. We will analyze the file and try our best to find a solution for you.
  14. Cicely
    Hello, Please download https://cdn.iobit.com/dl/db/debug/DBInfoHelper.exe > double click to run this tool on the problem PC > click 'Save report to Desktop' > find db_info_YYMMDD.zip on your desktop > send us the zip file.
  15. Cicely
    Thank you so much for the file. We will check it.
  16. Cicely
    Hi jayd, Please just click "X" to close the window you mentioned. I will report your feedback to our team and we will keep on improving.
  17. Cicely
    Hi Typhoon_Six, Happy to hear that you are satisfied with our program. Welcome your suggestions and feedbacks. Have a great day.
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