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Cicely

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Everything posted by Cicely

  1. I am sorry to hear that. Please send us your downloaded setup file "advanced-systemcare-setup.exe" for further checking. If you fail to attach the file directly here, please upload it to wikisend.com and send us the download link. Thank you.
  2. Hi All, IObit Software Updater v4 Final is available now. Check it out and enjoy the new features now.🥰 1. Download Now Download IObit Software Updater 4 2. Send your Feedback - E-mail us your suggestions or comments directly: beta-feedback@iobit.com - Join the discussion on our forums. 3. Share IObit Software Updater with your families, friends, and colleagues 4. What's New: + Enlarged database to support updating 40% more programs + Safer update - All updates passed multiple manual tests, no virus or ads + Auto-detect soft
  3. Dear users, You may get the error message “The current directory is not accessible”, when you started recording and failed to record. record. The resons for the issue should bebe because you set an unaccessaible directory or the security programs (Avast, AVG, McAfee, Norton, Malwarebytes, Kaspersk, etc.) block the files from iFun Screen Recorder and cause you not be able to record. To solve the issue, please take the steps as follows: 1)Please choose another directory in settings for saving videos and try again. 2)If step 1 does not solve the issue, please find the
  4. Dear user, Some of you may get this error message “Failed to load the recording library.” from iFun Screen Recorder and fail to record. The reason for the issue is might be because that the security programs ( Avast, AVG, McAfee, Norton, Malwarebytes, Kaspersk, etc.) block the files from iFun Screen Recorder and cause you not be able to record. To solve the issue, please take the steps as follows: 1)Please find the security program on your PC and add iFun Screen Recorder into its White List Take Avast as an example: Open the Avast Antivirus user interface a
  5. Hello Guys, IObit has a new screenshot tool - iFun Screenshot and it has been released. iFun Screenshot is a free, lightweight, yet powerful screenshot tool. It helps you quickly take screenshots, easily annotate or highlight your captured images, and share your screenshots to popular third-party platforms. Welcome your suggestions and feedbacks. 1. Download Now Download iFun Screenshot 2. Send your Feedback You can send your feedback here or send me Email here. 3. Share Software Updater with your families, friends, and colleagues 4. Main Featur
  6. Hello siddhantmashalk, Sorry for my late reply. What happened when you recorded on tablet? Please describe the issue "i was very terrified when it recorded the screen in tablet mode" more clearly so that we can make improvements. Looking forward to hearing from you.
  7. I'm sorry to hear that. Please download the latest version ASC 14.3 from Major Geeks. Then use your license code to activate it again.
  8. Hi, Please rest assured that our program is clean. We have contacted Microsoft numerous times and sometimes they removed the false positive. Kindly try the latest version released on 2021-04-08 to see whether the false positive continues:https://www.majorgeeks.com/files/details/iobit_uninstaller.html Thanks for your understanding.
  9. Hi ASC Ultimate only provide an access to turn on Windows Firewall. So you can turn on Windows Firewall via ASC Ultimate. Nice day🙂
  10. Hi Gia, Sorry for my late reply. Please try the following way to solve your issue: 1)Please download the latest iFun Screen Recorder v1 from https://cdn.iobit.com/dl/ifun-screen-recorder-setup.exe to reinstall and see whether the issue continues. 2)Please click Options in the main screen -> Click Settings-> click Recommended ->click Yes to restore to default settings to see whether the issue repeats. 3)If the above two steps did not work, please try to add our programs into the White List of your Security program such as Malwarebytes and Avast. Please al
  11. Hi I am sorry to hear that. Please try to download the latest version of ASC from https://www.iobit.com/en/advancedsystemcarefree.php If the issue persists, please provide us some screenshots related to the issue. And please follow the steps below to send us the debug file for further checking. Download the tool from http://testdemo.iobit.com/InfoHelper.exe. Then double click to run this tool on the PC with the problem and click "Save report". After it finishes, you will get a pop-up window to tell you where the report file IObit_Debug_Info.zip is saved. Click the "OK
  12. Hi bfeller I am sorry to hear that. Does it suspend 30 seconds every time? If yes, please use your phone or camera to make a video about the issue and send the video to us for further checking? And please follow the steps below to send us the debug file. Download the tool from http://testdemo.iobit.com/InfoHelper.exe. Then double click to run this tool on the PC with the problem and click "Save report". After it finishes, you will get a pop-up window to tell you where the report file IObit_Debug_Info.zip is saved. Click the "OK" button to open that saved folder. Please send
  13. Do you still receive this error message "Messages file *C:\Programs Files (x86)\IObit\AdvancedSystemCare.msg* is missing"?
  14. Hello corkies1987, @ corkies1987, except the method mentioned by Scannan, you can send us the Email you bought the order and the new Email you want to use in the future by PM and then we will help ou find the order and update the Email. @Scannan thanks for your timely.
  15. Special thanks to iFun Screenshot volunteer translators below: Top Forum Contributors: enoskype and Scannan Czech/Čeština: Jan Szotkowski Danish/Dansk: Lars Wegge Andersen Dutch/Nederlands: JG Niesten Finnish/Suomi: Veikko Muurikainen Flemish/Vlaams: Chris Verberne French/Français: Roland LALIS Georgian/ქართული: Nacho Lomidze Greek/Ελληνικά: Stathis Doukas Hebrew/עברית: Eli Ben David Hungarian/Magyar: Brechler Zsolt Italian/Italiano: Claudio Birello Japanese/日本語: Nagai Korean/한국어: JaeHyung Lee Norwegian/Norsk: Thor Stange Polish/Polski: Mieczyslaw Grabowski
  16. Special thanks to iFun Screen Recorder volunteer translators below: Top Forum Contributors: enoskype and Scannan Arabic/العربية: lculator zaloom Bulgarian/Български: Veli Lekov Czech/Čeština: Jan Szotkowski Danish/Dansk: Lars Wegge Andersen Dutch/Nederlands: JG Niesten English/English: iobit.com Filipino/Filipino: dawnrflores Finnish/Suomi: Veikko Muurikainen Flemish/Vlaams: Chris Verberne French/Français: Roland LALIS German/Deutsch: Hans-Juergen Koppatz Georgian/ქართული: Nacho Lomidze Greek/Ελληνικά: Stathis Doukas Hebrew/עברית: Eli Ben David Hindi/हिन्दी
  17. @GerryZ, Do you mean that you have Webcam, but iFun Screen Recorder did not detect it? It so,please download the tool from http://testdemo.iobit.com/InfoHelper.exe. Double click to run this tool on the PC with problem and click 'Save report'. After it finishes, you will get a pop up window to tell you where the report file IObit_Debug_Info.zip is saved. Click 'OK' button to open that saved folder. Send the zipped file to us so that we can get the detailed information to look into. Looking forward to hearing from you. @hisbvdis, Thanks for your
  18. I am sorry to hear that. Normally our product will not turn on Windows Updates. Are you sure it is ASC that turned on Windows Updates back? If yes, do you know which function of ASC caused it? Please tell us what actions you took and which module of ASC you ran, then the trouble came out. And please download the tool from http://testdemo.iobit.com/InfoHelper.exe. Then double click to run this tool on the PC with the problem and click "Save report". After it finishes, you will get a pop-up window to tell you where the report file IObit_Debug_Info.zip is saved. Click the "OK" button to
  19. Does the issue persists? If yes, please try the steps below to solve the issue. 1. Uninstall Advanced SystemCare Ultimate 14 from your computer. 2. Delete the file Advanced SystemCare.msg (You can find the file according to the path mentioned in the error message). 3. Restart your computer. 4. Download and reinstall Advanced SystemCare Ultimate 14. If the issue still persists after the above steps, please download the tool from http://testdemo.iobit.com/InfoHelper.exe. Then double click to run this tool on the PC with the problem and click "Save report". After it finishes
  20. Hi ceo54, Thanks for your feedback and suggestions. We are always here.🙂 We have many enthusiastic users like Scannan who are very professional and knowledgeable about our products and help us answer other users' question very timely. Usually, if they have already provided a solution, we will not reply to the users again. As for the feedback "I ran ASC and it removed 200 MB something junk but I got the feeling it left much more so I tried CCleaner and Voila it removed another 1.2 GB over what ASC removed so that's a huge difference", please uncheck the following two options in
  21. Special thanks to Advanced SystemCare Ultimate 14 volunteer translators below: Arabic/عربى: lculator zaloom Bulgarian/Беларуская: Lyuben Panchev Simplified Chinese/简体中文: Li Dai Traditional Chinese/正體中文: alan@tw Croatian/Hrvatski: Petar Metić Czech/Čeština: Lukáš Spurný, JUDr. Jan Vřešťál Danish/Dansk: Jørn Runge Dutch/Nederlands: Kris Van Damme Finnish/Suomi: Veikko Muurikainen Flemish/Vlaams: Chris Verberne French/Français: JeuMeu, Roland LALIS Georgian/ქართული: Nacho Lomidze German/Deutsch: Hans-Juergen Koppatz Greek/Ελληνικά: Stathis Doukas Hebrew/עברית: Eli
  22. Hi Neilm1, Could you please send us a ticket to dbfeedback@iobit.com so that we can check it for you?
  23. Hi Smiles, I am sorry to hear that. Please follow the steps below to help us further check the issue. Download the tool from http://testdemo.iobit.com/InfoHelper.exe Then double click to run this tool on the PC with the problem and click "Save report". After it finishes, you will get a pop-up window to tell you where the report file IObit_Debug_Info.zip is saved. Click the "OK" button to open that saved folder. Please send the zipped file to us. Thank you.
  24. Please uncheck the following two options in the Junk File Clean settings: - Keep Windows Temp Files and Memory Dumps for the last - Keep files in Recycle Bin for the last
  25. I am sorry to tell you that ASC Ultimate cannot run when your computer is going into shutdown.
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