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Cicely

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Everything posted by Cicely

  1. Hi Please provide us with your license code to this email address feedback@iobit.com for further checking. Nice day~
  2. Hi Sorry for the issue you encountered. Please provide us with the relevant screenshots of the issue "I have 24 internet optimisations needed" for further checking. Please download the tool from https://cdn.iobit.com/dl/tools/InfoHelper.exe. Then double-click to run this tool on the PC with the problem and click "Save report". After it finishes, you will get a pop-up window to tell you where the report file IObit_Debug_Info.zip is saved. Click the "OK" button to open that saved folder. Please send the zipped file IObit_Debug_Info.zip to us via the email address feedback@iobit.com. Thank you.
  3. Hi there, Did you still need our help in this case? Since the environment of each PC is different, we need the tool to get the information about your system and the operation of our program. Without the required information, we can do little to analyze the issue or further help you. Your understanding is highly appreciated and it would be much better if you can follow the steps in the previous email to get the information. Please download https://cdn.iobit.com/dl/db/debug/DBInfoHelper.exe > double click to run this tool on the problem PC > click 'Save report to Desktop' > find db_info_YYMMDD.zip on your desktop > send us the zip file. We will analyze the file and try our best to find a solution for you.
  4. Hi there, 1. Please download and install the driver from the link below to see if it can fix the problem: http://www.cd4o.com/drivers/debug/all/d065f4e9ea4d6c5bed4d4bd835839c5f_dpinst64.exe 2. Reboot PC. Tell us if the driver is installed successfully, or if your system is back to normal. No matter whether the problem is fixed or not, please let me know the result. 3. If the installation fails, please ignore this driver update. For ths USB device. could you please give us more details about this driver? A screenshot of this device's detailed information will be much better.
  5. Hi there, if there is any problem after you use Driver Booster, you can contact us directly for the issue and we will do our best to find you a solution.
  6. Hi Could you please check whether you can reboot your PC in the safe mode? Since the environment of each PC is different, we need the tool to get the information about your system and the operation of our program. Without the required information, we can do little to analyze the issue or further help you. Your understanding is highly appreciated and it would be much better if you can follow the steps in the previous email to get the information. Please download https://cdn.iobit.com/dl/db/debug/DBInfoHelper.exe > double click to run this tool on the problem PC > click 'Save report to Desktop' > find db_info_YYMMDD.zip on your desktop > send us the zip file. We will analyze the file and try our best to find a solution for you.
  7. Hello Snaphaan, The program you mentioned is not from IObit. Please communicate with the correct company to solve you issue. Have a great day.
  8. Hi there, Game driver is not only good for gaming but also for some performance of PC. You can decide whether you update it or not. If you don't want to update this kind of drivers. Please go to the Settings to uncheck the box before the option" Scan updates for Game Drivers"
  9. Hi there, Please follow the steps below to check again. Run ASC to scan again > in the scan result window, please click System weaknesses in the left panel, then you will see the detailed items scanned out in the right panel > check the items that you need to be fixed > click the Fix button, then ASC will fix them. Note: If you set ASC to fix issues automatically after the scan is finished, you need to set it to manually fix, then you can check the item in the scan result window. Have a nice day~
  10. Hi there, Could you please try again to update the driver? It seems that the issue is supposed to be fixed. If the problem persists, please let me know.
  11. Hi ffireblade, Sorry to tell you the service time always counts from the day you purchased. Please activate the program in time. Have a great day.
  12. Hello rblinzler, What are the pop-ups that you mentioned? Please send us the related screenshot so that we can make improvements. By the way, you can try IObit Malware Fighter. It it worth trying.
  13. Hi rblinzler, Sorry to hear that. You can turn off the pop-up if you are not interested.
  14. Hi xNightWulf, Sorry to hear that. I have reported your feedback to our product team. We will keep on improving. Have a great day.
  15. Hi there, If you do not want Advanced SystemCare to clean the records about office files, please follow the steps below: 1. Open Advanced SystemCare > click the Options icon on the top right corner of the main screen and select Settings… > click Privacy Sweep > uncheck the Office Application column, and uncheck the item Recent Document under the Windows column > click OK. 2. Click AutoClean > check the options ‘Automatically sweep surfing history, cookies, browser cache, etc. at bootup’ and ‘Sync the same setting from Privacy Sweep’ > click the OK button. Have a nice day~
  16. Hi there, Since the environment of each PC is different, we need the tool to get information about your PC and the operation of our program. Our experts can do little to analyze the issue or further help you without the required information. Your understanding is highly appreciated. Download the tool from https://cdn.iobit.com/dl/tools/GetIObitConfigurationFile.exe Double click GetIObitConfigurationFile.exe to run it, and click the button 'Save the report to Desktop' Wait for a while until you see a file IU_logs_YYYYMMDD.log generated on your desktop. Send that file iu_logs_YYYYMMDD.log to iufeedback@iobit.com for further assistance. Thank you very much.
  17. Hi there, Since the environment of each PC is different, we need the tool to get the information about your system and the operation of our program. Without the required information, we can do little to analyze the issue or further help you. Your understanding is highly appreciated and it would be much better if you can follow the steps in the previous email to get the information. Please download https://cdn.iobit.com/dl/db/debug/DBInfoHelper.exe > double click to run this tool on the problem PC > click 'Save report to Desktop' > find db_info_YYMMDD.zip on your desktop > send us the zip file. We will analyze the file and try our best to find a solution for you.
  18. Hi, Please try our Stubborn Program Remover to uninstall it again to see how it works. Run IObit Uninstaller > Click Tools on the top right and select Stubborn Program Remover > Find McAfee Total Protection under the Official Remover Database > Try to uninstall it again. This will remove all the components installed by McAfee. Thanks for your patience and time.
  19. Hi Spyone1, Thanks for your feedback. I have reported the situation to our programers. I will get back to you asap. Have a great day.
  20. Hi darketernal, We are sorry for that. At present, we are partnered with iTop Inc. to help promote its product iTop VPN. I have forwarded your concern to our product team and market team. They will consider this kind of marketing activity and make a better balance in the future. Currently, you can uninstall our software, search for it in Microsoft Store, and reinstall it, then you will not get the promotion popups. Have a nice week~
  21. Hi there, We are sorry for the issue you encountered. Our technicians work out a demo to fix the issue. Please follow the steps below to check again. 1. Right-click on any blank space of Performance Monitor to choose Exit to exit it. 2. Right-click the Advanced SystemCare desktop icon and select Open file location to open its installation folder, find Monitor.exe, and delete it. 3. Download the new Monitor.exe file from the link below and put it into the installation folder. http://tickets.iobit.com/index.php?r=site/download&fileName=attachment%2FZFTH65448c3ae1ed3.exe&displayName=Monitor.exe 4. Run Performance Monitor again to see whether you still encounter this problem or not. If the issue persists, please download the tool from https://cdn.iobit.com/dl/tools/InfoHelper.exe. Then double-click to run this tool on the PC with the problem and click "Save report". After it finishes, you will get a pop-up window to tell you where the report file IObit_Debug_Info.zip is saved. Click the "OK" button to open that saved folder. Please send the zipped file IObit_Debug_Info.zip to us via the email address feedback@iobit.com. Thank you.
  22. Dear Driver Booster User, Kindly please note that if anything bad happens after driver update, please download http://www.cd4o.com/drivers/debug/DBInfoHelper.exe >> double click to run this tool on the problem PC >> click 'Save report to Desktop' >>find db_info_xxxx.zip on your desktop >> send the zip file to dbfeedback@iobit.com. We will look into this problem and get back to you soon. Thanks.
  23. Hello Dana_overwolf, Sorry for my late reply. It it a false positive. It has been fixed. Please update your data to solve the issue. Thanks for your feedback again. Have a great day.
  24. Hi kwilson962, Sorry for my late reply. Please update to the latest version of all the programs and try again to see whether the issue repeats. It should be false positive and it has been fixed. Have a great day.
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