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Everything posted by Cicely

  1. Hello Yarra, Do you mean a log file to examine changes of the computer? If yes, please follow the steps below: Open Advanced SystemCare > click Options icon on the top right corner of the main screen to choose Settings… > click Logs and Backup > check Creat logs when there is any change to the computer > click OK. Next time, you can click Open Log Folder under the bottom left corner of the Saved Logs box to get the log file.
  2. Hello ali234324343, Sorry for the issue you encountered. Could you please provide us with more information by PM so that our engineer can further investigate? Thanks in advance. May you have a good day!
  3. Hi Chester Nash, I am sorry for the issue you encountered. Please send more information to us by PM so that our engineer can further investigate.
  4. Hello bamba, Sorry for the problem you encountered. Could you please provide us with more information? Thanks a lot in advance. May you have a good day!
  5. Hello RedRic, I have sent you a private message with the link to get the latest IObit Malware Fighter v8.8 If you have any other issues, please feel free to tell me.
  6. Hello hrussd, Startup Manger in Toolbox has been moved to the Speed Up panel in ASC V14. Now, you can set the related items at Startup Optimizer in the Speed Up panel. To show the boot time, you can open Advanced SystemCare V14 >> click the Options icon on the top right corner of the main screen and select Settings… >> click Notifications >> check Notification for boot time. Have a good day! Cheers!
  7. Hello chrisban35, Sorry to hear that. You can close the unwanted message by clicking the "X" in the top right corner. Sorry it might be not clear and brings you inconvenience. We just want to share the quality program with our users who may need. I have reported your feedback to our product team. We will keep on improving.
  8. Hi KIRKULES and jmtcesnz.co.nz, Sincerely thanks for your detailed suggsetions and precious time.😃 Well, IObit really want to help users boost their PCs and protect their devices. And we really want to share the the quality programs that users may need. Sorry to see that the ads( shares) bring you inconveniences. I will report your precious suggestions to our product team for consideration and we will keep on improving. Your feedabcks are valued. @KIRKULES, yes, I agreed with you that the close button should be clearer. 😃Our product team will take it into consideration. But it is not a good choice to install a cracked program. Protecting Intellectual Property Rights is our common responsibility. Besides, it is not safe to install cracked programs as these programs may have potentially unsafe file. It may open the back door to steal data, or invade the original program and cause damages to your programs and computers. @jmtcesnz.co.nz, thanks for your trust to IObit. As you mentioned Malwarebytes detected our programs as PUP (potentially unwanted programs) by Malwarebytes. However, PUP is a very controversial topic since it also makes legit programs as PUP. Please read the articles below including Enigma Software's lawsuit against Malwarebytes for the later’s anticompetitive practices and Enigma won this lawsuit.Actually, we are basically in the same situation as Enigma. http://www.thewindowsclub.com/malwarebytes-potentially-unwanted-program https://www.enigmasoftware.com/legal/court-opinion-us-court-appeals-ninth-circuit-enigma-software-vs-malwarebytes-case-17-17351.pdf We contacted MBAM to resolve this issue many times but the flag is still there. Happy to hear that you choose us. For your suggestion - allow an opt out in the paid versions or at lease on each new ad, allow a working "Don't show me this product any more" check box. It sounds well. 😃 I have wrote it into the report and our product team will take it into consideration. @all, wlecome your feedback and suggestions. IObit always listens to our users. All of you make IObit today. 😃
  9. Hello ERRN60, Sorry for the late reply. How is everything going? Do you still encounter this problem? If yes, email tickets@iobit.com for further assistance. Have a good day!
  10. Hi DavidTomneyUK, Thank you so much for your support to IObit products. For your questions: 1. Please kindly note that Advanced SystemCare Ultimate includes all functions of Advanced SystemCare Pro. Besides, it also has antivirus feature. Since you have an antivirus software, we recommend you to use Advanced SystemCare Pro. 2. Driver Booster in Toolbox of ASC or ASC Ultimate is a stand-alone product from IObit. It is not included in ASC or ASC Ultimate. The link for Driver Booster in Toolbox is only a quick link to your installed Driver Booster. If you uninstall your stand-alone Driver Booster, when you click the link in ASC or ASC Ultimate, it will start the download and install of Driver Booster again. Have a good day!
  11. Hello Circa58, If you renew your license code with your current license code through this renew link https://www.iobit.com/en/renew.php, your current subscription will be extended for another 12 months automatically and you will keep your current license code (making 18 months in total). If you make a new purchase without mentioning your current license, the service time of newly purchased license will not be added to the existing license’s service time automatically. In that case, you can email feedback@iobit.com to transfer the service time of your newly purchased license codes to your previously purchased license codes manually. Have a good day!
  12. Hi, We're very sorry for any inconveniences Our program is definitely clean and we will further contact those suppliers to remove the false detecion. Now you can add our program to the exception of those products. Much appreciated your understanding.
  13. Hi there, Thank you for your feedback. All the drivers provided by Driver Booster are strictly tested before being added to our database. This one may be being tested and will be added when the database updates in the next version. Also, we may haven't notice this update. Could you please send us the official download link for this updates so that we can further check it and test it? With all your helps, Driver Booster comes better and better. Cheers.
  14. Could you please send us the codes by PM so that we can transfer the service time?
  15. Hi Rika and JOH, I am sorry for the issue you encountered. Please email tickets@iobit.com for further assistance.
  16. Hello, Thanks for your question. Well, the order means you only paid for Advanced SystemCare 14 PRO. The other 3 programs are free gifts. It means you pay for Advanced SystemCare 14 PRO for 3 PCs but you get another 3 IObit Program for 1 PC for free. Enjoy your offer.
  17. Hi , We have forworded your suggestions to our product team. And you can run IObit Uninstaller >> Click Options >> Select Export program list to export a list of all your installed programs. Thanks,🥰
  18. Hello TriEdge380, Guessing your issue has been solved. For any order issues or license code issue, please send me private message or get online help from https://www.iobit.com/en/onlinefeedback.php
  19. Hi DrBen, Sorry for my late reply. Does the issue repeats? If it repeats, please try to send us the screenshot to show it. Here you can know details about: How to record at a scheduled time https://www.iobit.com/product-manuals/isr-help/#How to record at a scheduled time
  20. Hi Souvik, Sorry to miss your post. Yes, the recorded videos will not be removed. You can find them in your original directory that you were saing them to as Scannan replied. @Scannan, thanks for your timely help.
  21. Hello elsoar, Sorry for my late reply. Yes, you can add the website into White List. But please ensure it is safe before you add it.
  22. Hello Damian Szabat, Sorry for my late reply. Is everything fine now? If not, please describe your issue more clearly with details in English as Scannan suggested. By the way, it is guaranteed that IObit and all IObit prpgrams are 100% safe and secure. Please feel assured to use them.
  23. Hi Slinger, As Scannan says that you can disable au-renewal service when you purchase or you can log into Myaccount or ask us to help you cancel it anytime. Please do not worry. It is just an choice, you can cancel it anytime.
  24. Hi Geffroy, As Scannan suggested, please try to describe your issue more clearly in English so that we can hel[ you futher. You can use translate.google.com/ @Scannan, thanks for your timely help.
  25. Dear trevorc, Thanks for tracting IObit. To keep your password, please follow the steps below to set ASC. 1. Open Advanced SystemCare > click Options icon on the top right corner of the main screen and select Settings… > click Privacy Sweep > uncheck the items related to cookies, forms and passwords under each browser > click OK. 2. Click AutoClean > check the options ‘Automatically sweep surfing history, cookies, browser cache etc. at bootup’ and ‘Sync the same setting from Privacy Sweep’ > click OK button. 3. Click Protect panel > click the Settings icon of Browser Protection > click Anti-Tracking on the left panel > In the right panel, find Browsing Data and uncheck the items that you do not want to be cleared from your browsers. Note: Please post in the corresponding model of our forum to get fast reply as Scannan suggested.😀 Should you need further assistance, please email us again.
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