Cicely

Hi I am sorry to hear that you had an unpleasant experience with our products and service. Since the order information involves some personal information, we will not discuss order-related issues here publicly. We have reviewed the emails you sent to us before, we have detailed responses to each of your emails. We also followed up when we did not hear from you again, but still have not received further response from you. If you still have questions about your order now, you can contact us via the Online Feedback page https://www.iobit.com/en/onlinefeedback.php, and we will get back to you as soon as possible. If you encounter other issues about our products or have other questions related to our products, you can also email us at any time. We'll try our best to help you. Have a nice week!

Hi there, You can renew your current license code from the renewal page https://www.iobit.com/en/renew.php If you need to check more info about license or order, you can refer to this post: Nice day🙂

Hi Guys, IObit Malware Fighter 12 is developing. Welcome your feedback and suggestions. 😀

Hello jandel, Sorry to hear that. Please kindly let us know the precise program that you installed and the unwanted apps that you mentioned. It should be better to send us the related screenshot to show the issue you met. Looking forward to hearing from you.

Hello John_2024, Sorry to miss your post. Are you our volunteer translator? If not, please be our volunteer translator at https://www.iobit.com/en/translate.php Dutch is very important for us. We will communicate with you in the future communication. Have a great day.

Hello Tuah Buana, Sorry to miss your post.Yes, Malay is important. We will try to get Malay in the future version. By the way, could you please help us translate the program into Maly? And you can get any license codes of IObit as free gift. Looking forward to hearing from you.

Hi PeterS, Sorry for my late reply. It is guaranteed that our programs are 100% safe. Currently, our program files are detected as PUP (potentially unwanted programs) by Malwarebytes. However, PUP is a very controversial topic since it also makes legit programs as PUP.Please read the articles below including Enigma Software's lawsuit against Malwarebytes for Malwarebytes anticompetitive practices and Enigma won this lawsuit. Actually, we are basically in the same situation as Enigma. http://www.thewindowsclub.com/malwarebytes-potentially-unwanted-program https://www.bloomberg.com/press-releases/2019-09-17/ninth-circuit-rules-that-enigma-software-can-proceed-with-its-lawsuit-against-malwarebytes-for-anticompetitive-practices-that https://www.enigmasoftware.com/legal/court-opinion-us-court-appeals-ninth-circuit-enigma-software-vs-malwarebytes-case-17-17351.pdf We contacted MBAM to resolve this issue many times but the flag is still there. So it would be better if you can also help us by asking Malwarebytes to remove this detection. In order to continue using our programs, please add our program to the exclusions list of Malwarebytes. You can refer to the "Add an exclusion" part on this page https://blog.malwarebytes.com/detections/pup-optional-advancedsystemcare/ Thank you very much for your support to IObit. Should you need further assistance, please feel free to email us again.

Hello encephaloid, Sorry for my late reply. Sorry to hear that you are not satisfied. I will report your feedback to our team and we will keep on improving. Have a great day.

Hi Toad69, Yes, of course. As long as your Advanced SystemCare Pro license code is still in its valid service time, you can use your code on Advanced SystemCare 18. Note: Free giveaway license codes for old versions of Advanced SystemCare or lifetime codes for old versions of Advanced SystemCare cannot be used on the new version of Advanced SystemCare 18. Nice day🙂

Hi All, Good news. Driver Booster 12 has been released. Check it out and enjoy the new features. Your suggestions and feedback are highly welcomed and appreciated. 1. Download Now Download Driver Booster 12 2. Send your Feedback - E-mail us your suggestions or comments directly: dbfeedback@iobit.com - Join discussion on our forums. 3. Share Driver Booster with your families, friends, and colleagues 4. What's new: + Expanded database to support updating 15,000,000+ drivers for more devices + Supported more new hardware, including Intel Core Ultra, AMD Ryzen 9000 Series, and AMD Ryzen AI 300 Series + Latest drivers offered to boost gaming performance and system stability + Optimized the scan engine to accelerate scanning by up to 18% + Optimized the driver installation engine to increase installation speed by 7% and installation success rate by 25% + Improved Game Boost to boost gaming performance by up to 5% + Revamped the update program for faster update + New modern UI to make it more beautiful and easy-to-use + Supported 38 localized languages * More can be discovered by you 5. Description: Driver Booster is absolutely an essential tool to update all out-of-date drivers on Windows. Outdated drivers, missing drivers, and faulty drivers can degrade your PC's performance and potentially cause system crashes. Fixing these problems is non-negotiable. Developed by IObit, Driver Booster presents the ultimate one-click solution for swiftly and securely updating outdated drivers, installing missing drivers, and rectifying faulty ones. Alongside driver updates, Driver Booster also encompasses potent features to significantly elevate system compatibility and stability. Why is Driver Booster consistently selected over other driver updaters? Full Compatibility with the Latest Windows If you have a new PC or want to upgrade to the latest version of Windows, don't worry about system functionality when you get Driver Booster. Driver Booster is guaranteed to be fully compatible with the latest Windows version, ensuring a stable system on your PCs or laptops. Enormous Driver Database (15,000,000+) No need to worry about system or security issues when updating drivers with Driver Booster. It carries out large-scale driver updates, ensuring that all drivers offered are from official websites or Windows and have passed WHQL and strict IObit Review Rules. Ensure Drivers Are Always Updated Do you ever wonder when you should scan or update your drivers? With Driver Booster, you can schedule regular scans or set the scan to perform at each Windows startup. You can also enable the "Automatically update drivers while the system is idle" feature in Settings to save your time and effort, completely removing the need for manual driver checks and one-by-one updates. Practical Tools at Your Fingertips Encountered issues like no sound, poor resolution, or no internet connection? Driver Booster offers a range of reliable tools, including Fix No Sound, Fix Network Failure, Fix Bad Resolution, Fix Device Error, and more. These tools, backed by IObit's advanced technology, have proven to be Driver Booster's standout features. Fixing common PC issues becomes a breeze with these easy-to-use tools. Reliable Backup & Restore Are you concerned about potential issues after updating drivers? Driver Booster offers robust solutions to minimize unexpected problems resulting from driver updates, such as backing up drivers and creating system restore points. With these features, you can easily reverse updates or restore the system if any issues arise. Offline Driver Updater Are you frustrated by internet disconnections? Driver Booster also provides assistance for resolving network issues caused by drivers. The Offline Driver Updater is particularly beneficial for computers without an internet connection, especially those with newly installed Windows. Elevate Your Gaming Experience Want to take your gaming to the next level? Look no further than Driver Booster. This powerful tool not only installs and updates game drivers, but also enhances your gaming experience with its powerful Game Boost feature. Summary In conclusion, when it comes to choosing a driver update tool to boost your PC performance and gaming experience, Driver Booster is the clear winner.

Hi all, Good news! Advanced SystemCare 18 RC is available. Check it out and enjoy the new features now. 😃😄 1. Download Now Download it here 2. Send your Feedback - E-mail us your suggestions or comments directly: feedback@iobit.com - Join the discussion on our forums. 3. Share Advanced SystemCare 18 RC with your families, friends, and colleagues 4. What's New: + Redesigned UI - Provide better visual effects and bring a more user-friendly experience + Junk File Clean - Remove junk files left by more software even Microsoft Store apps to free up more valuable disk space, thereby improving PC performance + Anti-Spyware - Remove more spyware with its larger database to make your system more secure + Startup Optimization - Manage more startup items and scheduled tasks to make your PC boot and run much faster + Software Updater - Support updating more popular software, including Microsoft Store apps + Hardware Accelerator - Support updating 9 million+ outdated drivers and greatly simplify the update process + Surfing Protection - Expand its database to make you browse safely and not be bombarded with annoying ads + Performance Monitor - Adopt the latest world-renowned temperature acquisition technology for more accurate GPU/CPU/motherboard temperatures + AutoCare - Automatically clean up more useless items to improve system performance + 37 localized languages + And more can be discovered by you 5. Description: Advanced SystemCare is an all-in-one yet easy-to-use utility for Windows computers. It can clean up, speed up, optimize, and protect your PC, as well as safeguard your privacy. Extremely Easy to Use With its clean, intuitive, and informative user interface, Advanced SystemCare allows even beginners to navigate it without hesitation. Besides, the flexible and adjustable settings put everything in your hands and under your control. Clean Your PC with 1-Click Over time, your computer may amass a large number of files that are worthless, transient, or duplicate. Do you want to clean them to give your old PC a new life? Both the smart AI Mode cleaning and the 1-click PC Health Checker can do it for you quickly and easily. The AI Mode cleaning offers a personalized scan and repair according to your cleaning and optimizing habits and your computer's performance. PC Health Checker diagnoses the health of your PC with a single click and then resolves the performance and security issues to give you a new and secure PC. Of course, if you'd like to take control and select how to clean and optimize your computer, you can choose the powerful and comprehensive Manual Mode. It lets you freely tune up your PC based on your specific requirements, including erasing privacy traces, removing spyware, cleaning junk files, leftovers, invalid/broken registry entries, and invalid shortcuts, updating outdated drivers and programs, increasing Internet speed, fixing disk errors, system weaknesses, and security holes. Speed Up Your PC and Network Does your computer respond slowly or even freeze frequently? Do you experience slow file downloading or video streaming? It's time for a change now. Advanced SystemCare is your unmissable choice. It provides a variety of functions to speed up your PC and Internet, for example, disabling unneeded startup items to make your PC boot faster; stopping unwanted software processes, scheduled tasks, and background services to make your PC run smoother; monitoring system resources such as RAM/CPU/Disk consumption, CPU/GPU/Mainboard temperature, and fan speed in real time, and allowing you to rapidly stop processes with high RAM/CPU/Disk usage to speed up your PC; updating device drivers to avoid system crashes, freezing screens, and device issues; updating outdated software to eliminate security vulnerabilities and allow you to enjoy the latest features of those software at the earliest time; and accelerating your network and browsers to bring you a smooth browsing experience. Protect Your System and The Data You Care About In addition to speeding up and cleaning up your PC, Advanced SystemCare also protects your PC’s system from viruses and attacks with the easiest way to enable Antivirus and Firewall. Besides, its Anti-spyware feature can detect and eliminate a wide range of threats, including widespread threats, emerging threats, and hidden threats. Does Advanced SystemCare only protect your PC's system? No! It also cares about your personal data on your computer and your online activities because it understands that your privacy is the most important. With Privacy Protection and Browser Protection, Advanced SystemCare helps prevent unauthorized accesses to your personal data, erase your privacy traces, block phishing scams, suspicious emails, and other browser-based risks, remind you of homepage and search engine modifications, block annoying ads, and hide your real online identity and activities by masking your digital fingerprint to bring you a secure and private browsing experience. 20+ Handy Tools If you think Advanced SystemCare only has the above features, you may not know enough about it. It also offers 23 handy tools, such as Smart RAM which monitors memory usage and automatically releases it, Internet Booster which optimizes network settings and popular browsers like Firefox, Edge, and Opera to speed up the Internet connection, Win Fix which detects system issues and fixes them, FaceID which catches the intruders who secretly access your PC and notifies you, Large File Finder which locates large files that occupy your valuable disk space and allows you to delete the unnecessary ones effortlessly, and DNS Protector which prevents malware from changing your system DNS settings. In Short Advanced SystemCare is a comprehensive yet intuitive system optimization tool for maximizing the performance of both old and new PCs, as well as a powerful and reliable guard for protecting your system and privacy. We look forward to receiving your feedback on this new version. 😃😄

If you have installed the drivers, you can delete them.

Hi Since the environment of each PC is different, we need the tool to get the information about your system and the operation of our program. Without the required information, we can do little to analyze the issue or further help you. Your understanding is highly appreciated and it would be much better if you can follow the steps in the previous email to get the information. Please download https://cdn.iobit.com/dl/db/debug/DBInfoHelper.exe > double click to run this tool on the problem PC > click 'Save report to Desktop' > find db_info_YYMMDD.zip on your desktop > send us the zip file. We will analyze the file and try our best to find a solution for you.

Hi there, Currently, our program files are detected as PUP (potentially unwanted programs) by Malwarebytes. However, PUP is a very controversial topic since it also makes legit programs as PUP. Please read the articles below including Enigma Software's lawsuit against Malwarebytes for the later’s anticompetitive practices and Enigma won this lawsuit. Actually, we are basically in the same situation as Enigma. http://www.thewindowsclub.com/malwarebytes-potentially-unwanted-program https://www.enigmasoftware.com/legal/court-opinion-us-court-appeals-ninth-circuit-enigma-software-vs-malwarebytes-case-17-17351.pdf We contacted MBAM to resolve this issue several months ago but the flag is still there. So it would be better if you can also help us by asking Malwarebytes to remove this detection. In order to continue using our programs, please add our program to the exclusions list of Malwarebytes. You can refer to the "Add an exclusion" part on this page https://blog.malwarebytes.com/detections/pup-optional-advancedsystemcare/

Hi slasko, Sorry for my late reply. Could you please describe the issue more clearly with related screenshots so that we can help you further. Looking forward to hearing from you.

Hello emmatf, Did you remove the original photo? If so, please try Undelete Tool in the Toolbox of Advanced SystemCare to see whether it can help you restore. Looking forward to hearing from you.

Hi Please note that ASC needs the admin right to launch it. So you cannot set it to launch at Windows startup under a user account without the admin right. Thanks for your understanding.🙂

Привет Поскольку среда каждого ПК отличается, нам нужен инструмент для получения информации о вашей системе и работе нашей программы. Без необходимой информации мы мало что можем сделать для анализа проблемы или дальнейшей помощи вам. Ваше понимание высоко ценится, и было бы гораздо лучше, если бы вы могли следовать шагам в предыдущем письме, чтобы получить информацию. Пожалуйста, загрузите https://cdn.iobit.com/dl/db/debug/DBInfoHelper.exe > дважды щелкните, чтобы запустить этот инструмент на проблемном ПК > щелкните «Сохранить отчет на рабочем столе» > найдите db_info_YYMMDD.zip на рабочем столе > отправьте нам zip-файл. Мы проанализируем файл и постараемся найти для вас решение.

Hi there, Driver Booster update its database frequently. If the updates are released by the official, please don’t worry and be patient. It will be added soon.

Hi Sorry for the issue you encountered. Please download the tool from https://cdn.iobit.com/dl/tools/InfoHelper.exe. Then double-click to run this tool on the PC with the problem and click "Save report". After it finishes, you will get a pop-up window to tell you where the report file IObit_Debug_Info.zip is saved. Click the "OK" button to open that saved folder. Please send the zipped file IObit_Debug_Info.zip to us via the email address feedback@iobit.com. Thank you.

Hi all, Advanced SystemCare Ultimate 17 Final version is available. Check it out and enjoy the new features now!🙂🙂 1. Download Now Download it here 2. Send your Feedback - E-mail us your suggestions or comments directly: avfeedback@iobit.com - Join the discussion on our forums. 3. Share Advanced SystemCare Ultimate 17 with your families, friends, and colleagues 4. What's New: + New Antivirus Engine - optimizes the algorithms to level up the protection and scan speed + Larger Antivirus Database - removes more threats even new and emerging ones to better protect your system + Privacy Sweep - removes privacy traces of more software to better protect your privacy + Junk File Clean - cleans up junk files of more software to free up your disk space + Surfing Protection - revamps the database to make you surf safer and not be bombarded with annoying ads + Startup Optimizer - manages more startup items and services to make your PC boot faster + Anti-Tracking - enhances the automatic privacy cleanup to remove privacy traces more timely + Supports 37 localized languages * And more can be discovered by you 5. Description: Advanced SystemCare Ultimate is a robust and comprehensive security and performance utility for Windows computers. It offers a one-stop solution for protecting your PC against viruses, ransomware, and other malware while cleaning, optimizing, and speeding up your PC. Extremely Easy to Use With a clean, intuitive, and informative user interface, Advanced SystemCare Ultimate allows even beginners to navigate it without hesitation. Besides, the flexible and adjustable settings put everything in your hands and under your control. Protect Your PC from Various Threats With the world-leading Bitdefender antivirus engine and the upgraded IObit anti-ransomware engine, Advanced SystemCare Ultimate takes your computer security to the next level. It not only protects your computer from common threats like viruses, malware, spyware, adware, trojans, keyloggers, bots, worms, and hijackers, but also removes even new and emerging threats. Additionally, Advanced SystemCare Ultimate can safeguard your files from being encrypted by ransomware. Secure Your Private Data and Keep You Safe Online Does Advanced SystemCare Ultimate only protect your PC's system? No! It also cares about your personal data on your computer and your online activities because it understands that your privacy is the most important. With enhanced Privacy Protection and Browser Protection, Advanced SystemCare Ultimate helps prevent unauthorized accesses to your personal data, erase your privacy traces, block phishing scams, suspicious emails, and other browser-based risks, remind you of homepage and search engine modifications, block annoying ads, and hide your real online identity and activities by masking your digital fingerprint to bring you a secure and private browsing experience. Clean Your PC with 1-Click Over time, your computer may amass a large number of files that are worthless, transient, or duplicate. Do you want to clean them to give your old PC a new life? The intelligent 1-click AI Mode cleaning can do it for you quickly and easily. It can offer you a personalized scan and repair for your PC according to your cleaning and optimizing habits and your computer's performance. Of course, if you'd like to take control and select how to clean and optimize your computer on your own, you can choose the powerful and comprehensive Manual Mode. It lets you freely tune up your PC based on your specific requirements, including erasing privacy traces, removing spyware, cleaning junk files, leftovers, invalid/broken registry entries, and invalid shortcuts, updating outdated drivers and programs, increasing Internet speed, fixing disk errors, system weaknesses, and security holes. Speed Up Your PC and Network Does your computer respond slowly even frequently freeze? Do you experience slow file downloading or video streaming? It's time for a change now. Advanced SystemCare Ultimate is an unmissable choice. It provides a variety of functions to speed up your PC and Internet, for example, disabling unneeded startup items to make your PC boot faster; stopping unwanted software processes, scheduled tasks, and background services to make your PC run smoother; monitoring system resources such as RAM/CPU/Disk consumption, CPU/GPU/Mainboard temperature, and fan speed in real time, and allowing you to rapidly stop processes with high RAM/CPU/Disk usage to speed up your PC; updating device drivers to avoid system crashes, freezing screens, and device issues; updating outdated software to eliminate security vulnerabilities and allow you to enjoy the latest features of those software at the earliest time; and accelerating your network and browsers to bring you a smooth browsing experience. 20+ Handy Tools If you think Advanced SystemCare Ultimate only has the above features, you may not know enough about it. It also offers 23 handy tools, such as Smart RAM which monitors memory usage and automatically releases it, Internet Booster which optimizes network settings and popular browsers like Firefox, Edge, and Opera to speed up the Internet connection, Win Fix which detects system issues and fixes them, FaceID which catches the intruders who secretly access your PC and notifies you, Large File Finder which locates large files that occupy your valuable disk space and allows you to delete the unnecessary ones effortlessly, and DNS Protector which prevents malware from changing your system DNS settings. In Short Advanced SystemCare Ultimate is a top-tier and preferred antivirus software for protecting your system and privacy, as well as a capable and dependable system optimization tool for maximizing the performance of your PC. We look forward to receiving your feedback on this new version. 🙂

Hi moodydon, Sorry to miss your post. Does the issue repeat? If it does, please send us the related screenshot to show the situation you mentioned so that we can help you further. Looking forward to hearing from you.

Dear user, Please download and install the latest Smart Defrag from the link below to see if still any issue: https://cdn.iobit.com/dl/smart-defrag-setup.exe If the issue persists, please let me know and help us to look into the issue. To look into the issue, please download the tool from: https://cdn.iobit.com/dl/tools/SDInfoHelper.exe. Then double click to run this tool and click “Save report to Desktop”. You will get a zipped file IObit_Debug_Info.zip on your desktop. Please send it to us so that we can get the detailed information to look into. Have a nice day!

Hi Since the environment of each PC is different, we need the tool to get the information about your system and the operation of our program. Without the required information, we can do little to analyze the issue or further help you. Your understanding is highly appreciated and it would be much better if you can follow the steps in the previous email to get the information. Please download https://cdn.iobit.com/dl/db/debug/DBInfoHelper.exe > double click to run this tool on the problem PC > click 'Save report to Desktop' > find db_info_YYMMDD.zip on your desktop > send us the zip file. We will analyze the file and try our best to find a solution for you.

Hi Since the environment of each PC is different, we need the tool to get the information about your system and the operation of our program. Without the required information, we can do little to analyze the issue or further help you. Your understanding is highly appreciated and it would be much better if you can follow the steps in the previous email to get the information. Please download https://cdn.iobit.com/dl/db/debug/DBInfoHelper.exe > double click to run this tool on the problem PC > click 'Save report to Desktop' > find db_info_YYMMDD.zip on your desktop > send us the zip file. We will analyze the file and try our best to find a solution for you.