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Everything posted by Cicely

  1. Hi there, Tons of thanks to Scannan who always offer timely help. @Gabriel Moacir It would be nice if you can send us your email address or a copy of the receipt by PM so that we can check it for you. Or you can send us a message to ticket@iobit.com.
  2. Thanks for choosing ASC to care your PC and thanks for your long-term support and recommendations. We'll continue to improve our products and service. All the best and cheers!๐Ÿ™‚๐Ÿบ
  3. ใ‚„ใ‚ใ€ ใ‚ตใƒใƒผใƒˆใƒใƒผใƒ ใŒใ“ใฎใ‚ฑใƒผใ‚นใ‚’ใƒ•ใ‚ฉใƒญใƒผใ—ใฆใ„ใ‚‹ใ“ใจใŒใ‚ใ‹ใ‚Šใพใ—ใŸใ€‚๐Ÿ™‚ ==================================================== Hi there, We find that our support team is following this case. ๐Ÿ™‚
  4. Hello, We are really sorry for the problem. We have created a new setup file to remove this detection. Could you please check whether it is fixed if you reinstall the program from https://cdn.iobit.com/dl/smart-defrag-setup.exe ? We hope this can be helpful.
  5. Hi Howard Paster๏ผŒ Thanks for your questions. Protected Folder can only protect folders on your PC that installed this program. For USB๏ผŒ if your USB is connected to the PC, it can not be protected or it can not be. Thanks for your understadning.
  6. Hi By shano223, It is guaranteed that our program is 100% safe. Please do not worry. Please download the latest Smart Defrag from https://cdn.iobit.com/dl/smart-defrag-setup.exe The latest version has solved the issue.๐Ÿ˜€
  7. Hi, So sorry we don't have the RSS Feed Facility. To ensure the product stability , we will not notify users to update as soon as a new version is released. After confirming the stability of the product, we will offer the updates to users. But there is only a few days. Users should get update reminder very soon. Thank you for your understanding.๐Ÿ™‚
  8. Sorry for that. Would you please tell us the correct ones via the email feedback@iobit.com? Thank you. Have a lovely day!
  9. Usually, our license codes for PC products are valid for one year. After one year when they expire, they needs to be renewed. And the normally purchased one-year license code is good for every version of that product. Have a nice day!
  10. Hello guys, Thanks for contracting IObit. If you forgot the password of your Protected Folder, please refer to the post by icoolfans. Any other issues, please feel free to tell me. Have a great day.
  11. Hello Redsfan, Thanks for your detailed suggestion. Yes, we go other complaints. Our product team and market team are discussing it. Hope we can make a better balance in future. Thanks for your understanding.
  12. Hello ConcernedUser, Sorry to hear that. Please just click the "X" button at the top right concern of the notification window to close the it if you do not want it. ๐Ÿ˜€
  13. Dear, Thanks for contacting us and sorry for keeping you waiting. Please disable Performance Monitor as follows: Run Advanced SystemCare> click Options icon on the top right corner of the main screen and choose Settingsโ€ฆ > Click General Settings > Untick the checkbox Enable Performance Monitor and load at Windows startup > Click OK button. After that, if it still loads, please download the tool from http://testdemo.iobit.com/InfoHelper.exe. Double click to run this tool on the PC with problem and click 'Save report'. After it finishes, you will get a pop up window to tell you where the report file IObit_Debug_Info.zip is saved. Click 'OK' button to open that saved folder. Send the zipped file to us so that we can get the detailed information to look into. Looking forward to hearing from you.
  14. Hi Arn642, Sorry to hear that. Here is a screenshot. Users can untick the unwant program during installation. I have forwarded your concern to our product team and market team. They will consider this kind of marketing activities and make a better balance in future. Thanks for your understanding.
  15. Hi Redsfan, Thanks for your suggestion. It sounds good and many other users have the same idea. I have reported it to our product team and market team. They are considering it. Hope we can find a better balance in future. Have a great day.
  16. Hi, So sorry Start Menu 8 can't fully support Win 11 now. We have forwarded your feedback to our product team and manager. Thanks for your understanding.
  17. Hello, Sorry for to hear that the driver updating cause a problem. Since the environment of each PC is different, we need the tool to get the information about your system and the operation of our program. Since the different It would be very nice of you to help us with the investigation. Please download https://cdn.iobit.com/dl/db/debug/DBInfoHelper.exe > double click to run this tool on the problem PC > click 'Save report to Desktop' > find db_info_YYMMDD.zip on your desktop > send us the zip file. We will analyze the file and try our best to find a solution for you. Your understanding is highly appreciated. The more information you provide, the easier we can analyze the cause of the problem. Looking forward to hearing from you and we can figure out the solution soon.
  18. Hello, Could you please us the code or your email address by PM so that we can check it for you?
  19. Hello Giordano, Thanks for your questions. Protected Folder can protect your files that you added into it for protection. If you do not install Protected Folder on your PC, it cna not help you. So if you want its protection, please install it first. Have a great day.
  20. Hello Redsfan, Thanks for your feedabck. I will d your concern to our product team and market team for consideration. We will keep on improving.
  21. Hi, So sorry but IObit Uninstaller can't do this for you. We have forwarded your feedback to our product team. Thank you for your understanding.
  22. Hello Jim, Thank you for choosing IObit. We are glad to hear that you are satisfied with our Driver Booster. All your feedback and suggestions are appreciated.
  23. Hi mafinokc, Sorry for the late reply. The new version ASC 15 has released. Please try it from the link https://m.majorgeeks.com/files/details/advanced_systemcare.html to check the issues again. If the issue persists, please use your phone or camera to make a video about the issue and send the video to us via feedback@iobit.com, then we will further check it. Have a nice day!
  24. Hi there, Sorry for the late reply. If the problem persists, please kindly take a screenshot of the IObit Software Updater screen and send it to us. Your understanding is much appreciated. Look forward to your reply.
  25. Hello Jeffc1031, You can see the check ar the fisrt screen when you starts your installtion. Please check it carefully. Sorry this marketing stragety bring you inconvenience. I have forwarded your concern to our product team and market team. They will consider this kind of marketing activities and make a better balance in future. Hope my explanation is able to assist you. Please feel free to let us know if you have any further questions.
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