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Cicely

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Everything posted by Cicely

  1. Hi, Sorry for the late reply. You can contact us via Feedback inside the app, describing your issue or concern clearly. We'll reply to you and help resolve your issue once we receive your feedback. Thanks for your kind understanding.
  2. Hi, Sorry for the late reply. You can contact us via Feedback inside the app, describing your issue or concern clearly. We'll reply to you once we receive your feedback. Thanks for your kind understanding.
  3. @marciocruz, thanks for your suggestion. I have repiorted it to our product team for consideration. @Octavian, I have alos reported your suggestion to our product team. By the way, we also protect your startup in another way not as Guard.
  4. Hello roger_m. Thanks for your suggestion. We will keep on improving. By the way, it may take more resources when it is scanning your PC for a faster can. Thus, please scan your PC when it is idle and you can also set Low Priority in Scan options in Settings. Welcome more suggestions and feedbacks.
  5. Hello SirLar, The Email you got is not from IObit. It is a sam. Please do not pay for it. You can check the Show Original to see it is not from IObit. @all, IObit will not send this kind of Email. Please do not trust any of Email like this.
  6. Hello Laggopontes, Thanks for your trust for IObit. Connectify is our partner, for the register issues, please refer to https://support.connectify.me/article/14-signin-to-connectify Hope it helps. If the issue repeats, please feel fee to tell me.
  7. Hi, @@Vuong Nguyen Translation Tool:https://forums.iobit.com/forum/general-forums/multi-language-translations/202020-translation-tool-for-translators Here are some translation notes for your reference to translate IObit products. https://forums.iobit.com/forum/general-forums/multi-language-translations/16117-how-to-translate-iobit-products-into-multi-language Thanks,
  8. Hi, This problem does exist on some Win10 systems, and our experts will further look into and solve this problem. Much appreciated your understanding.
  9. Hi guys, IObit Uninstaller v11 RC will be out. We invite you to translate IObit Uninstaller 11 into Russian, Hungarian, Polish, Turkish, Vietnamese, Azerbaijani. Welcome anyone who can translate the above languages. To express a little thank from IObit, all translators will get IObit Uninstaller Pro or one of IObit program license code as free gift and translators’ name will be displayed in our official website and in the About section once their translations are adopted. 1) The latest two files (Language_English.lng and Installer_English.Ing) for IU 11 RC version are attached. 2) Please download the Translation Tool which can save your time to only translate the untranslated part. Here are some translation notes for your reference to translate IObit products. 3) Or you can get the two files that need to be translated from the zipped folders and start your tranlation directly. Kindly find "your-language-add" files(for example, Russian-Add), translate the added strings in the files, then send your translation files to us. 4) Please post your translation here or send it directly to iufeedback@iobit.com. 5) End time: It is suggested to send your translation before June 30, 2021. Thanks, Installer_English.lng Language_English.lng Language_Add.zip Installer_Add.zip
  10. Hello Sorry to hear that. Would you please refer to the following page to check whether it is helpful? https://support.microsoft.com/en-us/windows/camera-doesn-t-work-in-windows-10-32adb016-b29c-a928-0073-53d31da0dad5
  11. Hi Mahamed reda, Please send the zip file to tickets@iobit.com so that we can help you further. Thanks.
  12. Hi there, I'm afraid that it is not supported.
  13. Hello, If any problem persists, you may please email us (dbfeedback@iobit.com)
  14. Please click the arrow button near the disk type to remark the disk type from SSD to HDD or from HDD to SSD manually. Here is a screenshot for your reference.
  15. Thank you for your suggestion.
  16. Hi there, About this inquiry that one driver from different the publish, it is normal and you can update them. Basically, when one PC installs the new system, to make it work properly, Microsoft will provide the related drivers to make the PC start work. After that, the updates from device manufacturers.
  17. Please click the arrow button near the disk type to remark the disk type from SSD to HDD or from HDD to SSD manually.
  18. I am sorry for that. Please choose Larger Font in the Options window of ASC to check again. If the font is still small, please take a screenshot of the whole window of your computer, and send the screenshot to us. And download the tool from http://testdemo.iobit.com/InfoHelper.exe. Then double click to run this tool on the PC with the problem and click "Save report". After it finishes, you will get a pop-up window to tell you where the report file IObit_Debug_Info.zip is saved. Click the "OK" button to open that saved folder. Please send the zipped file to us for further checking. Thank you.
  19. I am sorry to hear that. As it is related to order information, please contact us via PM in the forum or email us at feedback@iobit.com.
  20. Hi All, Good news! Smart Defrag v7 Final has been released. This new version has new UI with great improvements. Check it out and enjoy the new features. 1. Download Now Smard Defrag 7 2. Send your Feedback - E-mail us your suggestions or comments directly: sdfeedback@iobit.com - Join discussion on our forums. 3. Share Smart Defrag 6 with your families, friends, and colleagues 4. What's New + Brand-new UI for a more intuitive interactive experience + Optimized defrag engine for more efficient defragment + Strengthened Disk Cleanup to free up more disk space + Improved Auto Analyze for smarter analysis and more accurate results + More fluent operation for a better user experience + Better compatibility with the latest version of Windows 10 + Optimized Feedback to increase the success rate of sending feedback + Start a new round of Lucky Draw + Supported 42 languages * And more can be discovered by you 5. Description: Smart Defrag is a reliable, stable, yet easy-to-use disk optimizer designed for peak hard drive performance. Unlike other traditional disk defragmenters which only provide defragmentation, Smart Defrag also intelligently streamlines your files based on using frequency to accelerate disk data access.With the improved IObit disk defrag engine, Smart Defrag can defrag HDD and trim SSD to accelerate disk access speed and enhance disk durability. Smart Defrag also provides special optimization for the file organization algorithm on Windows 10 to bring you faster data access. In addition, Smart Defrag delivers several other useful features: Boot Time Defrag can defrag Windows registry and files to release more occupied RAM and ensure the system stability; Auto Defrag and Scheduled Defrag ensure your disks are always optimized to their top performance as per your needs; Game Optimize is designed to offer gamers ultra-smooth gaming experience; Disk Health can help you monitor your disk status in real time.In summary, Smart Defrag is a must-have disk optimization tool for quicker data access, smoother gaming, and faster processing on Windows.
  21. Please try the solutions provided in https://www.iobit.com/en/knowledge-how-to-fix-no-audio-output-device-is-installed-error-in-windows-10-133.php?from=mailfb to see if it can help you fix the problem.
  22. Hi Swarup123, Welcome to IObit Forum! Currently, the clean frequency cannot be changed. We've recorded your feedback for future consideration. Nice day🙂
  23. Could you please let me know how IObit products slowed your PC?
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