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Cicely

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Everything posted by Cicely

  1. Hi there, Since the environment of each PC is different, we need the tool to get the information about your system and the operation of our program. Without the required information, we can do little to analyze the issue or further help you. Your understanding is highly appreciated and it would be much better if you can follow the steps in the previous email to get the information. Please download https://cdn.iobit.com/dl/db/debug/DBInfoHelper.exe > double click to run this tool on the problem PC > click 'Save report to Desktop' > find db_info_YYMMDD.zip on your desktop > send us the zip file. We will analyze the file and try our best to find a solution for you.
  2. Hi there, Since the environment of each PC is different, we need the tool to get the information about your system and the operation of our program. Without the required information, we can do little to analyze the issue or further help you. Your understanding is highly appreciated and it would be much better if you can follow the steps in the previous email to get the information. Please download https://cdn.iobit.com/dl/db/debug/DBInfoHelper.exe > double click to run this tool on the problem PC > click 'Save report to Desktop' > find db_info_YYMMDD.zip on your desktop > send us the zip file. We will analyze the file and try our best to find a solution for you.
  3. Hi Thanks for your feedback. We've recorded your feedback for further consideration. Nice day~
  4. Hi Sorry for the issue you encountered. When the issue appears again, please take take some screenshots of the issue and send them to us. Guide for taking screenshots: http://graphicssoft.about.com/cs/general/ht/winscreenshot.htm And please download the tool from https://cdn.iobit.com/dl/tools/InfoHelper.exe. Then double-click to run this tool on the PC with the problem and click "Save report". After it finishes, you will get a pop-up window to tell you where the report file IObit_Debug_Info.zip is saved. Click the "OK" button to open that saved folder. Please send the zipped file to us via the email feedback@iobit.com for further checking. Thank you.
  5. Hi Please follow the steps below to send us the debug file via the email address feedback@iobit.com, then we can forwarded it to our technicians to see whether they can solve the BSOD issue or not. Download the tool from https://cdn.iobit.com/dl/tools/InfoHelper.exe. Then double-click to run this tool on the PC with the problem and click "Save report". After it finishes, you will get a pop-up window to tell you where the report file IObit_Debug_Info.zip is saved. Click the "OK" button to open that saved folder. We'll keep you informed.
  6. Hi Sorry for the issue you encountered. When the issue appears again, please take take some screenshots of the CPU usage on both Task Manager and Performance Monitor and send them to us. Guide for taking screenshots: http://graphicssoft.about.com/cs/general/ht/winscreenshot.htm And please download the tool from https://cdn.iobit.com/dl/tools/InfoHelper.exe. Then double-click to run this tool on the PC with the problem and click "Save report". After it finishes, you will get a pop-up window to tell you where the report file IObit_Debug_Info.zip is saved. Click the "OK" button to open that saved folder. Please send the zipped file to us via the email feedback@iobit.com for further checking. Thank you.
  7. Hi NPhillips, Sorry to hear that. I will report your feedback to our team and our partner iTop for consideration. We will keep on improving.
  8. Hi Please provide us with more details and relevant screenshots so that we can better understand it and further assist you. Nice day~
  9. Hi Vince67, Sorry for my late reply. Yes, it is a scam. You are clever to recongonize it. @all, recently someone pretend to be IObit to send users scam message. Please be careful and never trust it.
  10. Hi Pris, Sorry to hear that. To look into the issue, please take the steps as follows: 1) Please ensure you have the latest IOBit Malware Fighter 10 at https://cdn.iobit.com/dl/iobit_malware_fighter_setup.exe 2) Did you get any error message when you can not enable it? To look into the issue, please download the tool from https://cdn.iobit.com/dl/tools/InfoHelper.exe. Double click to run this tool on the PC with problem and click 'Save report'. After it finishes, you will get a pop up window to tell you where the report file IObit_Debug_Info.zip is saved. Click 'OK' button to open that saved folder. Send the zipped file to us so that we can get the detailed information to look into. Looking forward to hearing from you.
  11. Cicely

    Black Friday

    Hi lucytaylor01, You can renew with large discount at https://www.iobit.com/en/renew.php You can also check the current promotion at https://www.iobit.com/en/store.php?ref=navi_icon
  12. Hi I am sorry to hear that. Please take some screenshots of the virus and send them to us. Guide for taking screenshots: http://graphicssoft.about.com/cs/general/ht/winscreenshot.htm And please download the tool from https://cdn.iobit.com/dl/tools/InfoHelper.exe. Then double-click to run this tool on the PC with the problem and click "Save report". After it finishes, you will get a pop-up window to tell you where the report file IObit_Debug_Info.zip is saved. Click the "OK" button to open that saved folder. Please send the zipped file to us via the email feedback@iobit.com. Thank you.
  13. Hi Please follow the steps below to check again. Run ASC to scan again > in the scan result window, please click System weaknesses in the left panel, then you will see the detailed items scanned out in the right panel > check the items that you need to be fixed > click the Fix button, then ASC will fix them. Note: If you set ASC to fix issues automatically after the scan is finished, you need to set it to manually fix, then you can check the item in the scan result window.
  14. Hi Sorry for that. Have you tried our anti-malware product IObit Malware Fighter? If not, it is recommended to have a try. You can download it from the official page https://www.iobit.com/en/malware-fighter.php Hope it can help you resolve the issue~
  15. Would you please provide us with more details about your suggestions? Thank you~
  16. Hi Thanks for your suggestion. We've recorded it for further consideration. Nice day~
  17. Hi there, Could you please send us a screenshot of the main screen of Smart Defrag? Is this a screenshot for Smart Defrag?
  18. Hi there, Startup Optimization means to disable those items that you don't need it, and then shorten the time of startup.
  19. Hi there, Could you please check whether there is one step you missed? 1. Open Advanced SystemCare > click Options icon on the top right corner of the main screen to choose Settings… > click Privacy Sweep > uncheck the items that you do not want to be cleared from your browsers, and uncheck the option ‘Keep browser history for the last’ > click OK button. 2. Click AutoClean > check the options ‘Automatically sweep surfing history, cookies, browser cache etc. at bootup’ and ‘Sync the same setting from Privacy Sweep’ > click OK button. 3. Open Advanced SystemCare > Click Protect tab > Click the gear icon behind of Anti-Tracking under Privacy Protection > Find Browsing Data > Uncheck the items that you do not want to be cleared from your browsers. Hope ir can helps.
  20. Hi there, Could you please check whether it works if you uninstall Surfing Protection in Edge and then reinstall it again?
  21. Hello mohamad, To help you out of the license /purchasing/payment/renewal issues quickly, please Get Quick Online Support Here
  22. Hi Bernard Hardman, To get fast reply and protect your privacy, please get Get Quick Online Support Here
  23. Hi martb, Sorry to hear that. I will report your sugegstin to our product team for consideration. By the way, we do not giveaway license codes for people all over the wold. Please pay more attention to it. By the way, if you want to try, you can buy one as you can get a refund within 60 days from the day you bought, No questions asked. Thanks for your udnerstnading.
  24. Hello, Sorry to hear that For the sound problem, first please make sure that you have installed the newest version of Driver Booster from https://cdn.iobit.com/dl/db/debug/driver_booster_setup.exe. Then load Driver Booster >> click the Tool icon on the left side of the main screen>> select the tool Fix No Sound. If the problem persists, please try the solutions provided in https://www.iobit.com/en/knowledge-how-to-fix-no-audio-output-device-is-installed-error-in-windows-10-133.php?from=mailfb to see if it can help you fix the problem. (Note: you can use Google Chrome browser which support translate the webpage or use Google Translate https://translate.google.com to help you understand the content) If it cannot help, please download https://cdn.iobit.com/dl/db/debug/DBInfoHelper.exe >> double click to run this tool on the problem PC>> click 'Save report to Desktop' >> find db_info_YYYYMMDD.zip on your desktop >> send us the zip file to look into the issue. Thanks.
  25. Hello Theo Hesselink, I have sent you PM to solve your issue. @all, it is better to get online help at https://www.iobit.com/en/onlinefeedback-form.php?type=pro when it refers to your private message.
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