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Cicely

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Posts posted by Cicely

    IObit Driver Booster 10.2.0

    in Usage of IObit Products

    Posted

    Hi Lage77,

    Thanks for your feedabck.

    Do you mean that you can not open most sites on Chrome, including Gmail after updating PCI-to-PCI driver?

    Is it possaible to update it again and send us the related screenshots?

    Please also download https://cdn.iobit.com/dl/db/debug/DBInfoHelper.exe, >> double click to run this tool>> click 'Save report to Desktop' >> find db_info_YYMMDD.zip on your desktop >> send us the zip file. We will analyze the file and look into the problem asap.

    Thanks for your patience. Looking forward to your reply.

    I forgot my password to protected folder. How do I recover or reset it?

    in Advanced SystemCare 16

    Posted

    On 2/7/2023 at 3:29 AM, david melvin said:

    I forgot my password to protected folder. How do I recover or reset it?

    Hi

    Please follow the steps below to reset your password for Protected Folder.

    1. Please run your computer in Safe Mode with Networking. Guide to boot in safe mode: https://www.digitalcitizen.life/boot-safe-mode-networking-windows-10/
    2. Please download the tool from the link: http://testdemo.iobit.com/PFTool.exe
    3. Please run PFTool.exe and follow the instructions in PFTool.exe to finish the process.
    4. After resetting the password, please get out from the Safe Mode, then start your computer normally to open Protected Folder. Then you can set a new password for it. Please remember the new password carefully.

    Have a nice day!

    • Like 1

    Where is it? And why won't it start??

    in Advanced SystemCare 16

    Posted

    On 2/8/2023 at 12:55 PM, rblinzler said:

    Although the AdvancedSystemCare Service 16 is running, the pergormance monitor is running - the system tray app wasn't running, until i found it in the Advanced SystemCare

     folder and mnually started. The only the app shortcut in the start menu is the uninstall shortcut and when i right click on the system tray app and click on 'Open Advanced SystemCare'. or any of the other options, nothing happens. Restarting my computer does no good. 

    I tried reinstalling after downloading the latest version from your website and after the installation window starts, it just hangs. Pressing the install button, close, 

    Hi

    Sorry for the issue you encountered.

    Please use your phone or camera to record a video about the issue and send the video to us for further checking.

    And please download the tool from https://cdn.iobit.com/dl/tools/InfoHelper.exe. Then double-click to run this tool on the PC with the problem and click "Save report". After it finishes, you will get a pop-up window to tell you where the report file IObit_Debug_Info.zip is saved. Click the "OK" button to open that saved folder. Please send the file  IObit_Debug_Info.zip to us via the email feedback@iobit.com.

    Thank you.

    I purchase the Pro edition on Jan 30, 2023 and it is doing exactly the opposite of it's stated purpose. It is slowing my computer down! I would like a refund, I sent them an email concerning this but they are ignoring me. I am uninstalling this garbage.

    in Advanced SystemCare 16

    Posted

    11 hours ago, Gary said:

    What the hell am I supposed to put here??????????????

    We are sorry to hear that.

    We did not locate your feedback from our ticket system. Maybe we did not receive it. Please submit a refund from the refund page: https://www.iobit.com/en/refund.php

     

    Lost Touchpad driver

    in Driver Booster 10

    Posted

    Hi there,

    Since the environment of each PC is different, we need the tool to get the information about your system and the operation of our program. Without the required information, we can do little to analyze the issue or further help you. Your understanding is highly appreciated and it would be much better if you can follow the steps in the previous email to get the information.
    Please download https://cdn.iobit.com/dl/db/debug/DBInfoHelper.exe > double click to run this tool on the problem PC > click 'Save report to Desktop' > find db_info_YYMMDD.zip on your desktop > send us the zip file.

    We will analyze the file and try our best to find a solution for you.

    very slow download speed when updating

    in Driver Booster 10

    Posted

    Hi there,

    Since the environment of each PC is different, we need the tool to get the information about your system and the operation of our program. Without the required information, we can do little to analyze the issue or further help you. Your understanding is highly appreciated and it would be much better if you can follow the steps in the previous email to get the information.
    Please download https://cdn.iobit.com/dl/db/debug/DBInfoHelper.exe > double click to run this tool on the problem PC > click 'Save report to Desktop' > find db_info_YYMMDD.zip on your desktop > send us the zip file.

    We will analyze the file and try our best to find a solution for you.

    Driver Booster Killed my computer

    in Driver Booster 9

    Posted

    Hi there,

    Since the environment of each PC is different, we need the tool to get the information about your system and the operation of our program. Without the required information, we can do little to analyze the issue or further help you. Your understanding is highly appreciated and it would be much better if you can follow the steps in the previous email to get the information.
    Please download https://cdn.iobit.com/dl/db/debug/DBInfoHelper.exe > double click to run this tool on the problem PC > click 'Save report to Desktop' > find db_info_YYMMDD.zip on your desktop > send us the zip file.

    We will analyze the file and try our best to find a solution for you.

    Trackpad failure after running program -(Solved)

    in Driver Booster 8

    Posted

    Hi there,

    Since the environment of each PC is different, we need the tool to get the information about your system and the operation of our program. Without the required information, we can do little to analyze the issue or further help you. Your understanding is highly appreciated and it would be much better if you can follow the steps in the previous email to get the information.
    Please download https://cdn.iobit.com/dl/db/debug/DBInfoHelper.exe > double click to run this tool on the problem PC > click 'Save report to Desktop' > find db_info_YYMMDD.zip on your desktop > send us the zip file.

    We will analyze the file and try our best to find a solution for you.

    Block Upgrades

    in Advanced SystemCare 16

    Posted

    14 hours ago, carolina girl said:

    I use Windows 365. Since then I am no longer in control of my life! I do not want to use edge because edge runtime is a whopping 0.5Gig. When I uninstall it it automatically re-installs. (The 90 day installation block does not work.) Please help me regain control of my computer and help me block this mamoth program (and others)! I would like an installation shield. Block all upgrades unless I say yes. Thank you!

    Hi

    Thanks for your feedback. We've recorded your feedback for further consideration.

    Nice day~

    Advanced System Care 16 - Browser Loads Page Incorrectly First Time

    in Advanced SystemCare 16

    Posted

    11 hours ago, NT1 said:

    I have just reset the Win 10 installation and in the process removed the Brave browser and the IObit Advanced System Care 16 Pro programs, then reinstalled. Again the exact same affect, occasional incorrect page loading before F5 is pressed only after installing IObit Advanced System Care 16 Pro.

    Hi

    Sorry for the issue you encountered.

    When the issue appears again, please take take some screenshots of the issue and send them to us. Guide for taking screenshots: http://graphicssoft.about.com/cs/general/ht/winscreenshot.htm 

    And please download the tool from https://cdn.iobit.com/dl/tools/InfoHelper.exe. Then double-click to run this tool on the PC with the problem and click "Save report". After it finishes, you will get a pop-up window to tell you where the report file IObit_Debug_Info.zip is saved. Click the "OK" button to open that saved folder.

    Please send the zipped file to us via the email feedback@iobit.com for further checking.

    Thank you.

    BSOD Never Stopped

    in Advanced SystemCare 16

    Posted

    3 hours ago, Raj Saraf said:

    I purchased this ASC Pro with the hope that it will help me stop the BSOD. I continue to keep getting BSOD randomly. No use.

    Hi

    Please follow the steps below to send us the debug file via the email address feedback@iobit.com, then we can forwarded it to our technicians to see whether they can solve the BSOD issue or not.

    Download the tool from https://cdn.iobit.com/dl/tools/InfoHelper.exe. Then double-click to run this tool on the PC with the problem and click "Save report". After it finishes, you will get a pop-up window to tell you where the report file IObit_Debug_Info.zip is saved. Click the "OK" button to open that saved folder.

    We'll keep you informed.

    CPU usage doesnt match

    in ASC General Discussions

    Posted

    On 2/2/2023 at 2:39 AM, djowen6565 said:

    Same issue here. CPU Usage is 100% in task manager and fans are running hard, but performance monitor shows 18% on a i9 12900h. Iobit has an issue here. 

    Hi

    Sorry for the issue you encountered.

    When the issue appears again, please take take some screenshots of the CPU usage on both Task Manager and Performance Monitor and send them to us. Guide for taking screenshots: http://graphicssoft.about.com/cs/general/ht/winscreenshot.htm 

    And please download the tool from https://cdn.iobit.com/dl/tools/InfoHelper.exe. Then double-click to run this tool on the PC with the problem and click "Save report". After it finishes, you will get a pop-up window to tell you where the report file IObit_Debug_Info.zip is saved. Click the "OK" button to open that saved folder.

    Please send the zipped file to us via the email feedback@iobit.com for further checking.

    Thank you.

    Network error: Bitdefender Engine/Anti ransomeware engine cannot be enabled

    in IObit Malware Fighter 10

    Posted

    Hi Pris,

    Sorry to hear that. 

    To look into the issue, please take the steps as follows:

    1) Please ensure you have the latest IOBit Malware Fighter 10 at https://cdn.iobit.com/dl/iobit_malware_fighter_setup.exe

    2) Did you get any error message when you can not enable it?

    To look into the issue, please download the tool from https://cdn.iobit.com/dl/tools/InfoHelper.exe.

    Double click to run this tool on the PC with problem and click 'Save report'. 
    After it finishes, you will get a pop up window to tell you where the report file IObit_Debug_Info.zip is saved. Click 'OK' button to open that saved folder.  
    Send the zipped file to us so that we can get the detailed information to look into.

    Looking forward to hearing from you.

     

    Fraudulent Software

    in Advanced SystemCare 16

    Posted

    On 1/20/2023 at 12:06 AM, Erik1948 said:

    After I upgraded Advanced System Care and Malware packages I found a new virus on my computer.  I ran you virus checker and it did not find it.  It leads me to suspect that your company purposefully added that virus to my system.  It is call Altruistic.....funny how your crooked company sets its customers up to cheat and steal from them.  At expiry date I will NOT renew my software.  You people should be ashamed of yourselves but that would be too much to expect.

    Hi

    I am sorry to hear that.

    Please take some screenshots of the virus and send them to us. Guide for taking screenshots: http://graphicssoft.about.com/cs/general/ht/winscreenshot.htm 

    And please download the tool from https://cdn.iobit.com/dl/tools/InfoHelper.exe. Then double-click to run this tool on the PC with the problem and click "Save report". After it finishes, you will get a pop-up window to tell you where the report file IObit_Debug_Info.zip is saved. Click the "OK" button to open that saved folder. Please send the zipped file to us via the email feedback@iobit.com. 

    Thank you.

    System Weaknesses Fix

    in Advanced SystemCare 16

    Posted

    On 1/22/2023 at 5:08 AM, Saleem said:

    I am experiencing the same that it identifies it but you can't Disable.

    Hi

    Please follow the steps below to check again.

    Run ASC to scan again > in the scan result window, please click System weaknesses in the left panel, then you will see the detailed items scanned out in the right panel > check the items that you need to be fixed > click the Fix button, then ASC will fix them.

    Note: If you set ASC to fix issues automatically after the scan is finished, you need to set it to manually fix, then you can check the item in the scan result window.

    INFECTED BY TrojanClicker:Win32/Doplik.Q since 01/23/23

    in Advanced SystemCare 16

    Posted

    On 1/28/2023 at 4:23 AM, INFECTED WITH TROJAN said:

    I have been using paid IObit for approx 5 years and have been very pleased with programs.  

    Lat week I was infected with the following malware, found by Microsoft Security:

    TrojanClicker:Win32/Doplik.Q
    Trojan Notifier
    containerfile: C:\$Recycle.Bin\S-1-5-21-3221059182-2555980598-2107275220-1001\$RJ0Y14P.iso
    file: C:\$Recycle.Bin\S-1-5-21-3221059182-2555980598-2107275220-1001\$RJ0Y14P.iso->app.zip->Energy/Energy.exe->(ZipSfx)->open.html->(SCRIPT0000)

    I currently appear to have 5 copies of this in my computer.  Not found  or recognized by IObit Adv Sys Care 16 PRO or by IObit 

    I have tried the 5 other anti-malware programs (free versions) with no result:  

    SUGGESTIONS?

    Hi

    Sorry for that.

    Have you tried our anti-malware product IObit Malware Fighter? If not, it is recommended to have a try. You can download it from the official page https://www.iobit.com/en/malware-fighter.php

    Hope it can help you resolve the issue~

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