Cicely

Hi there, According to the log, we didn't find any drivers scanned out. Could you please let me know which driver you updated before the problem?

Hi there, Driver Booster always scan your PC and provide the suitable drivers for your PC accordingly. If you are not sure whether the driver is most suitable, we can help you have a check. However, since the environment of each PC is different, we need the tool to get the information about your system and the operation of our program. Without the required information, we can do little to analyze the issue or further help you. Your understanding is highly appreciated and it would be much better if you can follow the steps in the previous email to get the information. Please download https://cdn.iobit.com/dl/db/debug/DBInfoHelper.exe > double click to run this tool on the problem PC > click 'Save report to Desktop' > find db_info_YYMMDD.zip on your desktop > send us the zip file. We will analyze the file.

Hi Do you mean our another product Advanced SystemCare Ultimate which has an antivirus feature? Most of the features in ASC and ASC Ultimate are the same. Besides, ASC Ultimate also has an antivirus feature. Nice day~

Hi, So sorry but it is not supported now.

Hi there, Driver Booster always scan your PC and provide the suitable drivers for your PC accordingly. However, since the environment of each PC is different, we need the tool to get the information about your system and the operation of our program. Without the required information, we can do little to analyze the issue or further help you. Your understanding is highly appreciated and it would be much better if you can follow the steps in the previous email to get the information. Please download https://cdn.iobit.com/dl/db/debug/DBInfoHelper.exe > double click to run this tool on the problem PC > click 'Save report to Desktop' > find db_info_YYMMDD.zip on your desktop > send us the zip file. We will analyze the file.

Hi there, Sorry to hear that. Since the environment of each PC is different, we need the tool to get the information about your system and the operation of our program. Without the required information, we can do little to analyze the issue or further help you. Your understanding is highly appreciated and it would be much better if you can follow the steps in the previous email to get the information. Please download https://cdn.iobit.com/dl/db/debug/DBInfoHelper.exe > double click to run this tool on the problem PC > click 'Save report to Desktop' > find db_info_YYMMDD.zip on your desktop > send us the zip file. We will analyze the file.

Hi there, According to the log, we find that Driver Booster has been uninstalled and we can't figure out what happened. If you are willing to help us with the investigation, could you please reinstall Driver Booster and run a scan? You don't need to update the driver and run the getinfo tool. After we receiving the log, we can have an analyze. Waiting for your reply.

Hi We've canceled the auto-renewal option for your ASC order. It will not be renewed automatically. Nice day~

Hello Bruhdondussy1, Sorry for my late reply. Actually, the ads are only for free users now. I will report all your feedabck to our team. And we will keep on improving.

Hello Rick, Sorry to hear that. Could you please let me know where you get the gift so that I can check it for you whether there is misunderstanding? Waiting for your reply.

Hi there, Driver Booster always scan your PC and provide the suitable drivers for your PC accordingly. If you are not sure whether the driver is most suitable, we can help you have a check. However, since the environment of each PC is different, we need the tool to get the information about your system and the operation of our program. Without the required information, we can do little to analyze the issue or further help you. Your understanding is highly appreciated and it would be much better if you can follow the steps in the previous email to get the information. Please download https://cdn.iobit.com/dl/db/debug/DBInfoHelper.exe > double click to run this tool on the problem PC > click 'Save report to Desktop' > find db_info_YYMMDD.zip on your desktop > send us the zip file. We will analyze the file.

Hi Thanks for your feedback. While, I'm not very clear about which features of the portable version failed. Please provide us with more details. Thanks~

Hi Thanks for your suggestions. We've recorded it for further consideration. Nice day~

Hi Sorry for the issue you encountered. Please download the tool from http://testdemo.iobit.com/InfoHelper.exe. Then double click to run this tool on the PC with the problem and click "Save report". After it finishes, you will get a pop-up window to tell you where the report file IObit_Debug_Info.zip is saved. Click the "OK" button to open that saved folder. Please send the zipped file to us via the email feedback@iobit.com. Thank you.

Hi Sorry for the issue you encountered. Our technicians work out a demo to further check the issue. Please follow the steps below: 1. Download the demo PrivacyDemo.exe from the link below, then put it into the installation folder of ASC (you can right-click the desktop shortcut of ASC to choose "Open file location" to open its installation folder.). http://tickets.iobit.com/index.php?r=site/download&fileName=attachment%2FUQXW635f85f1dbed7.exe&displayName=PrivacyDemo.exe 2. Run the demo file PrivacyDemo.exe, and click the Scan button. After the scan finishes, please click the Fix button. 3. If the fix hangs, please follow the steps below to send us the debug file via the email feedback@iobit.com. Download the tool from http://testdemo.iobit.com/InfoHelper.exe.Then double-click to run this tool on the PC with the problem and click "Save report". After it finishes, you will get a pop-up window to tell you where the report file IObit_Debug_Info.zip is saved. Click the "OK" button to open that saved folder. Please send the zipped file to us. Thank you.

Hi Stew, If you purcahsed a license code for IObit Uninsatller, you can check the Email you got after the purchasing. It will show you whether the code is valid for more than 1 PC or not.

Hi Guys, Thanks for your feedabcks. Sorry to hear. I will report all your feedbacks to our product team for futher consideration. Thanks for your understanding.

Hi theordore, Thanks for your precious suggestions. I will report them to our product team for consideration.

Hi We are sorry to hear that. Please note that our product does not do anything related to making a copy of the local security manager database. You can check our Privacy Policy here https://www.iobit.com/en/privacy.php Wish you a lovely day~

Hi fyzxman, Sorry to hear that. Please turn off your security programs and re-install Smart Defrag again from https://cdn.iobit.com/dl/smart-defrag-setup.exe to see whether the issue repeats. Looking forward to hearing from you.

Hi Alan.Hope, Happy to hear that. We are proud of having users like you. 😉

Hi Experience based hater, Sorry to hear that. What did you do before the blue screen? Did you update any drivers before the issue? To look into the issue, please download http://www.cd4o.com/drivers/debug/DBInfoHelper.exe, >> double click to run this tool >> click 'Save report to Desktop' >> find db_info_xxxx.zip on your desktop >> send us the zip file. We will analyze the file and look into the problem asap. Thanks for your patience. Looking forward to your reply.

Hi there, We are really sorry if the update notification bothered so much. However, the latest version always deliver better product and fix some bugs in the previous version. Thus, we hope users won't miss the updates.

Hi NotAroz, We are really sorry to hear that. If the problem is related to driver, we are very pleasure to get a solution Since the environment of each PC is different, we need the tool to get the information about your system and the operation of our program. Without the required information, we can do little to analyze the issue or further help you. Your understanding is highly appreciated and it would be much better if you can follow the steps in the previous email to get the information. Please download https://cdn.iobit.com/dl/db/debug/DBInfoHelper.exe > double click to run this tool on the problem PC > click 'Save report to Desktop' > find db_info_YYMMDD.zip on your desktop > send us the zip file. We will analyze the file and try our best to find a solution for you.

Hi Could you please let me know where you get the phone number? If the problem is related to driver, we are very pleasure to get a solution Since the environment of each PC is different, we need the tool to get the information about your system and the operation of our program. Without the required information, we can do little to analyze the issue or further help you. Your understanding is highly appreciated and it would be much better if you can follow the steps in the previous email to get the information. Please download https://cdn.iobit.com/dl/db/debug/DBInfoHelper.exe > double click to run this tool on the problem PC > click 'Save report to Desktop' > find db_info_YYMMDD.zip on your desktop > send us the zip file. We will analyze the file and try our best to find a solution for you.