Cicely

Hi Since the environment of each PC is different, we need the tool to get the information about your system and the operation of our program. Without the required information, we can do little to analyze the issue or further help you. Your understanding is highly appreciated and it would be much better if you can follow the steps in the previous email to get the information. Please download https://cdn.iobit.com/dl/db/debug/DBInfoHelper.exe > double click to run this tool on the problem PC > click 'Save report to Desktop' > find db_info_YYMMDD.zip on your desktop > send us the zip file. We will analyze the file and try our best to find a solution for you.

Hi Very sorry to hear that you had an unpleasant experience with our product. Please provide us with some relevant screenshots for further checking. Thank you.

Hi Sorry for the issue you encountered. Our technicians work out a demo to further check the issue. Please follow the steps below: 1. Download the demo PrivacyDemo.exe from the link below, then put it into the installation folder of ASC (you can right-click the desktop shortcut of ASC to choose "Open file location" to open its installation folder.). http://tickets.iobit.com/index.php?r=site/download&fileName=attachment%2FUQXW635f85f1dbed7.exe&displayName=PrivacyDemo.exe 2. Run the demo file PrivacyDemo.exe, and click the Scan button. After the scan finishes, please click the Fix button. 3. If the fix hangs, please follow the steps below to send us the debug file via the email feedback@iobit.com. Download the tool from http://testdemo.iobit.com/InfoHelper.exe. Then double-click to run this tool on the PC with the problem and click "Save report". After it finishes, you will get a pop-up window to tell you where the report file IObit_Debug_Info.zip is saved. Click the "OK" button to open that saved folder. Please send the zipped file to us. Thank you.

Hi Very sorry to hear that you had an unpleasant experience with our product. Please provide us with some relevant screenshots for further checking. Thank you.

@dougala and Captain Scarlet, Thanks for your feedbacks and suggestions for the new big version. We've recorded all your concerns and will consider them seriously. Have a nice day~ @SAJID MEHMOOD, The next version of ASC 16.1 is under development now. Please stay tuned on it. All the best and cheers~

Hello exCustomer22, Sorry to hear that. I will report your feedback to our team. All your views will be valued. They will reconsider the marketing strategy.

Hi Guys, Good news. IObit Malware Fighter v10 final version is available. Check it out and enjoy the new features now. 🙂😉 1. Download Now Download it now 2. Send your Feedback - E-mail us your suggestions or comments directly: imfsupport@iobit.com - Join discussion on our forums. 3. Share IObit Malware Fighter 10 with your families, friends, and colleagues. 4. What's New: + New Browser Password Guard protects your stored browser passwords from being stolen. (Support Chrome, Edge(Chromium), Firefox, Opera, and Brave)+ Upgraded IObit Anti-malware Engine (integrated with the powerful YARA detection) detects and removes threats more efficiently.+ Updated Bitdefender Engine gives you the best protection ever.+ Enhanced Surfing Protection to defend against malicious websites and block ads more powerfully.+ Larger Database for higher and more accurate threat detection.+ Brand-new scan screen for easier operation and better user experience.+ Supported 33 languages.+ And more can be discovered by you. 5. Description: Description IObit Malware Fighter is a powerful and comprehensive anti-malware and anti-virus program that can protect your PC against the latest spyware, adware, ransomware, Trojans, keyloggers, bots, worms, hijackers, viruses, etc. With the upgraded IObit Anti-malware Engine (integrated with YARA detection), the latest Bitdefender Engine, the more powerful IObit Anti-ransomware Engine, and the larger database, IObit Malware Fighter scans your PC quickly, intelligently, and deeply with less resource usage as well as protects your system from all kinds of threats even the most hidden and cunning variants. Check out the main features and know more about how IObit Malware Fighter offers such real-time all-around protection for your privacy, browsers, and the whole system. Features and Highlights Triple Engine Protection IObit Malware Fighter combines three engines (IObit Anti-malware Engine, the world-leading Bitdefender Engine, and IObit Anti-ransomware Engine) together to defend against the virus, malware, or ransomware attacks and maximize your PC protection. With multiple layers of malware-crushing tech, IObit Malware Fighter empowers you to enjoy the internet fearlessly. Safe Box & Sensitive Data Protect - No Worries About Privacy Leaks To fully protect your private and sensitive data from unauthorized accesses and the latest ransomware attacks in real time, IObit Malware Fighter provides you with two powerful features: Sensitive Data Protect (Under Anti-ransomware Engine) and Safe Box. Just select the file types or add the files/folders you want to protect, then no more worries about your sensitive data being attacked by hackers or illegally accessed by third-party programs. No one can access your protected data in Safe Box without the correct password. Powerful Browser Protection IObit Malware Fighter offers you comprehensive browser protections, including homepage protection, anti-tracking, download protection, DNS protection, and surfing protection. What's more, it also adds Email Protection and Ads Removal to fully protect your browsing against online threats, phishing attacks, cryptocurrency mining, annoying ads, and Email-borne threats for safer & smoother surfing. Real-time Protection - 9 Security Guards With 9 guards in Security Guard, IObit Malware Fighter takes your PC security to a higher level. The 9 guards refer to Network, File, Startup, Process, MBR, Camera, USB, Behavior, and Browser Password, which protect every corner of your PC real-timely. It is worth mentioning that Browser Password Guard can protect your stored browser passwords from unauthorized accesses for better privacy protection, and Behavior Guard can prevent suspicious threats in advance based on behavior analysis and keep you away from potential threats. Sandbox - An Isolated Safe Environment To Avoid Potential Threats Sandbox is an isolated testing environment that enables you to execute unknown programs or open files without damaging your system or network. Using a sandbox to detect malware offers an additional layer of protection against security threats, such as stealthy attacks. Conclusion If you want all-around and advanced protection for your privacy, browsing, and system, IObit Malware Fighter is the one that you can not miss, bringing you the toughest defense against all kinds of threats.

Hello exCustomer22, Sorry tohear that. But there should be some misunderstandings. Yes, there are some recommendations, but you can always hide them or decline them if you are not interested in them. It is just a way to share something we we thing our users may like. For the ads, I have forwarded your concern to our product team and market team. They will consider this kind of marketing activity and make a better balance in the future.

Hi Lori Bee, Sorry to hear that. Actually, you need to uncheck the checkbox if you do not want the program. It is guaranteed that the program will not be installed automatically without your agreement. Please check it carefully. Thanks for your understanding.

Hi We are sorry for the issue you encounterd. Please download the tool from http://testdemo.iobit.com/InfoHelper.exe. Then double click to run this tool on the PC with the problem and click "Save report". After it finishes, you will get a pop-up window to tell you where the report file IObit_Debug_Info.zip is saved. Click the "OK" button to open that saved folder. Please send the zipped file IObit_Debug_Info.zip to feedback@iobit.com for further checking. Thank you.

Hi there, Could you please reinstall the program before you uninstall? It can fix the problem.

Hi RindyPorks, Thanks for your suggestions. I will report it to our product team for conderation. It seems Game Mode is something like our Silent Mode. Please try Silent Mode in settings and it may meet your requirements.

Hi there, Both IObit Malware Fighter and Advanced SystemCare Ultimate have antivirus and anti-ransomware features. Their difference is that IObit Malware Fighter also has anti-spyware protection from IObit while Advanced SystemCare Ultimate also has the features in Advanced SystemCare PRO. Nice day~

Hi Suze, Thanks for your feedabck. At present, we are partnered with iTop VPN to help promote its product iTop VPN, which can provide private access to the Internet with military-grade protection. If you do not want it, please uncheck the checkbox from some apps when you install that app. If you unchecked it but it installed, please download the tool from http://testdemo.iobit.com/InfoHelper.exe Double click to run this tool on the PC with the problem and click 'Save report'. After it finishes, you will get a popup window to tell you where the report file IObit_Debug_Info.zip is saved d. Click the 'OK' button to open that saved folder. Send the zipped file to us so that we can get the detailed information to look into Looking forward to hearing from you. Thank you for your patience.

Hi Guys, Thanks for your feedabcks. Your views are valued and the ads are stopped. Thanks for your trust and support.

Hello Alan.Hope, You can get the partable versin of Advanced Systemcare from its Tool Box. Please check it. Sorry there is no partable versin for Driver Booster. I will report your requirements to our product team for consideration. Have a great day.

Hi grig, Advanced SyatemCare and IObit Malware Fighter are only available on Windows OS. For Mac, please try our Macbooster, which can clean and protect your Mac. Please can get it from https://www.macbooster.net/

Hi Vern， Thanks for your suggestion. I will report your suggestions to our product team for consideration. Welcome more suggestions and feedbacks. 😉

Hi BFarmer1980 and afghanfrog, We are sorry for the issue you encounterd. Please download the tool from http://testdemo.iobit.com/InfoHelper.exe. Then double click to run this tool on the PC with the problem and click "Save report". After it finishes, you will get a pop-up window to tell you where the report file IObit_Debug_Info.zip is saved. Click the "OK" button to open that saved folder. Please send the zipped file IObit_Debug_Info.zip to feedback@iobit.com for further checking. Thank you.

Hi guys, Sincerely thanks for your detailed feedabck. I have forwarded your concern to our product team and market team. They will consider this kind of marketing activity and make a better balance in the future. Your feedbacks are valued.

Hi guys, Sincerely thanks for your detailed feedabck. I have forwarded your concern to our product team and market team. They will consider this kind of marketing activity and make a better balance in the future. Your feedbacks are valued.

Hi ciamarò, Thanks for your feedabck. Please download and install the latest IObit Uninstaller from the link below. https://cdn.iobit.com/dl/iobituninstaller.exe

Hi guys, Sincerely thanks for your detailed feedabck. I have forwarded your concern to our product team and market team. They will consider this kind of marketing activity and make a better balance in the future. Your feedbacks are valued.

Hello everyone, Advanced SystemCare 16 skin tool is ready. You can create your preferred skins with this tool, no matter you are using the PRO or Free version. You can follow the steps below to create your own skins now. 1. Download the tool from https://cdn.iobit.com/dl/asc16/ASC16-Skin-Editor.zip 2. Extract the .zip file and run the file SkinEdit.exe. 3. Follow the steps described in the tool to create the skin. 4. After you finish all the three steps in SkinEdit.exe, the new skin has already been created in Advanced SystemCare program folder. You can click OK to apply the skin or change the skin to your own designed one in the Options menu of Advanced SystemCare. Hope you can enjoy your own skin. Feel free to share your new ASC 16 skins here with others!

Special thanks to Advanced SystemCare 16 volunteer translators below: Arabic/عربى: lculator zaloom Bulgarian/Беларуская: Lyuben Panchev Simplified Chinese/简体中文: Li Dai Traditional Chinese/正體中文: alan@tw Croatian/Hrvatski: Petar Metić Czech/Čeština: Antonín M.Příkaský, Lukáš Spurný Danish/Dansk: Jørn Runge Dutch/Nederlands: Kris Van Damme Finnish/Suomi: Veikko Muurikainen Flemish/Vlaams: Chris Verberne French/Français: Frédéric Dectot, JeuMeu, Roland LALIS Georgian/ქართული: Nacho Lomidze German/Deutsch: Hans-Juergen Koppatz, Karl-Heinz Grabatin Greek/Ελληνικά: Stathis Doukas Hebrew/עברית: Eli Ben David Hungarian/Magyar: Brechler Zsolt Italian/Italiano: Claudio Birello Indonesian/bahasa Indonesia: Purwo Adi Nugroho Japanese/日本語: Nagai Tsuneo Korean/한국어: JaeHyung Lee Malay/Bahasa Malaysia: Markflynn Norwegian/Norsk: Thor Stange Polish/Polski: Fresta Portuguese(PT-BR)/Português (Brasil): IGOR RUCKERT Portuguese(PT-PT)/Português (Portugal): Fernando Santos Romanian/Română: Cosmin Marian Barna Russian/Русский: VIctor, Dmitry Fedorenko, Sergei Okhrimenko, M Weitz Serbian (Cyrillic)/Српски (ћирилица): Ilija Komljenović Serbian (Latin)/Srpski (latinica): Ilija Komljenović Slovak/Slovenský (Slovak): dedko58 Slovenian/Slovenščina: Marjan Mirai Spanish/Español: miquel costa Swedish/Svenska: Annelie Pernheden Turkish/Türkçe: Kamil BODUR, Enis Özsaruhan Ukrainian/Українська: Rid Destro Vietnamese/Tiếng Việt: Tony Nguyễn