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Posts
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195
Posts posted by Cicely
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Hi there,
Did you still need our help in this case?
Since the environment of each PC is different, we need the tool to get the information about your system and the operation of our program. Without the required information, we can do little to analyze the issue or further help you. Your understanding is highly appreciated and it would be much better if you can follow the steps in the previous email to get the information.
Please download https://cdn.iobit.com/dl/db/debug/DBInfoHelper.exe > double click to run this tool on the problem PC > click 'Save report to Desktop' > find db_info_YYMMDD.zip on your desktop > send us the zip file.We will analyze the file and try our best to find a solution for you.
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Hello,
Please download https://cdn.iobit.com/dl/db/debug/DBInfoHelper.exe > double click to run this tool on the problem PC > click 'Save report to Desktop' > find db_info_YYMMDD.zip on your desktop > send us the zip file. -
Thank you so much for the file. We will check it.
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Hi jayd,
Please just click "X" to close the window you mentioned.
I will report your feedback to our team and we will keep on improving.
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Hi Typhoon_Six,
Happy to hear that you are satisfied with our program.
Welcome your suggestions and feedbacks.
Have a great day.
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Hi Peter Shane,
Happy to hear that you are interested in our programs.
Yes, we can supply a license code for 10 PCs at a discounted price. However, sorry to tell you that we do not supply such a kind of lifetime license code.
If you are still interested, please get help at support@iobit.com
Have a great weekend.
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Hello hapEcat,
Sorry for my late reply.
If the issue repeats, please download and install the latest IObit Uninstaller from link below to see whether the issue repeats.
https://www.iobit.com/downloadcenter.php?product=iu-dl
If the issue repeats, please follow the steps below to help us look into the issue:
1. Download the tool from https://cdn.iobit.com/dl/tools/GetIObitConfigurationFile.exe
2. Double click GetIObitConfigurationFile.exe to run it, click the button 'Save report to Desktop'
3. Wait for a while until you see a file IU_logs_YYYYMMDD.log generated on your desktop.
4. Send that file iu_logs_ YYYYMMDD.log to us.
Thank you very much and looking forward to hearing from you.
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Hello CaptainBreakfast,
Sorry for my late reply.
I will report your feedback to our team for consideration.
By the way, you can always refuse to install anything unwanted.
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Hello guys,
You can deny installing the unwanted programs. You can close the popup with the "X" and refuse to install it.
If you install anything unwanted, you can remove it by IObit Uninstaller. 😀
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On 2/17/2024 at 7:20 PM, Szwagier said:
Hopefully a simple question. Is it possible to upgrade my 1PC licence for ASC17 Pro to 3PC? How would I go about it? I can't seem to find any clues.
Thanks in advance for replies.
Szwagier
Hi
Please provide us with your license code to this email address feedback@iobit.com for further checking.
Nice day~
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On 2/11/2024 at 7:32 AM, ffireblade said:
When I run ASC Pro 17 on Win10 Pro, it consistently informs me I have 24 internet optimisations needed. Accordingly iI click on fix and it then claims to have fixed them. However the next time I run ASC it claims I have 24 internet optimisations needed. Worse still it happens on two separate PC's. What the point in paying for Iobit ASC Pro if it doesn't really fix things?
Hi
Sorry for the issue you encountered. Please provide us with the relevant screenshots of the issue "I have 24 internet optimisations needed" for further checking.
Please download the tool from https://cdn.iobit.com/dl/tools/InfoHelper.exe. Then double-click to run this tool on the PC with the problem and click "Save report". After it finishes, you will get a pop-up window to tell you where the report file IObit_Debug_Info.zip is saved. Click the "OK" button to open that saved folder.
Please send the zipped file IObit_Debug_Info.zip to us via the email address feedback@iobit.com.
Thank you.
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Hi there,
Did you still need our help in this case?
Since the environment of each PC is different, we need the tool to get the information about your system and the operation of our program. Without the required information, we can do little to analyze the issue or further help you. Your understanding is highly appreciated and it would be much better if you can follow the steps in the previous email to get the information.
Please download https://cdn.iobit.com/dl/db/debug/DBInfoHelper.exe > double click to run this tool on the problem PC > click 'Save report to Desktop' > find db_info_YYMMDD.zip on your desktop > send us the zip file.We will analyze the file and try our best to find a solution for you.
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Hi there,
1. Please download and install the driver from the link below to see if it can fix the problem:
http://www.cd4o.com/drivers/debug/all/d065f4e9ea4d6c5bed4d4bd835839c5f_dpinst64.exe
2. Reboot PC. Tell us if the driver is installed successfully, or if your system is back to normal. No matter whether the problem is fixed or not, please let me know the result.3. If the installation fails, please ignore this driver update.
For ths USB device. could you please give us more details about this driver? A screenshot of this device's detailed information will be much better.
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Hi there,
if there is any problem after you use Driver Booster, you can contact us directly for the issue and we will do our best to find you a solution.
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Hi
Could you please check whether you can reboot your PC in the safe mode?
Since the environment of each PC is different, we need the tool to get the information about your system and the operation of our program. Without the required information, we can do little to analyze the issue or further help you. Your understanding is highly appreciated and it would be much better if you can follow the steps in the previous email to get the information.
Please download https://cdn.iobit.com/dl/db/debug/DBInfoHelper.exe > double click to run this tool on the problem PC > click 'Save report to Desktop' > find db_info_YYMMDD.zip on your desktop > send us the zip file.We will analyze the file and try our best to find a solution for you.
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Hello Snaphaan,
The program you mentioned is not from IObit.
Please communicate with the correct company to solve you issue.
Have a great day.
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Hi there,
Game driver is not only good for gaming but also for some performance of PC. You can decide whether you update it or not. If you don't want to update this kind of drivers.
Please go to the Settings to uncheck the box before the option" Scan updates for Game Drivers"
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On 1/27/2024 at 9:31 AM, Steve4971 said:
I have enjoyed Advanced SystemCare 17 Pro (ASC 17). I do have one complaint. With System Weaknesses several items may be noted with an Enable/Disable choice behind the comment. These buttons don't do anything and are not helpful. I searched thru and have been able to disable all but one of the weaknesses on my own. that exception is Getting To Know You. I can't find it anywhere in Windows 11. I suspect it may be gone but not sure. The point of this post is that if you are going to point out a weakness, there should be a solution given as well. Maybe if the buttons worked?
Hi there,
Please follow the steps below to check again.
Run ASC to scan again > in the scan result window, please click System weaknesses in the left panel, then you will see the detailed items scanned out in the right panel > check the items that you need to be fixed > click the Fix button, then ASC will fix them.
Note: If you set ASC to fix issues automatically after the scan is finished, you need to set it to manually fix, then you can check the item in the scan result window.
Have a nice day~
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Hi there,
Could you please try again to update the driver? It seems that the issue is supposed to be fixed.
If the problem persists, please let me know.
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Hi ffireblade,
Sorry to tell you the service time always counts from the day you purchased.
Please activate the program in time.
Have a great day.
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Hello rblinzler,
What are the pop-ups that you mentioned? Please send us the related screenshot so that we can make improvements.
By the way, you can try IObit Malware Fighter. It it worth trying.
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Hi rblinzler,
Sorry to hear that.
You can turn off the pop-up if you are not interested.
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Hi xNightWulf,
Sorry to hear that.
I have reported your feedback to our product team. We will keep on improving.
Have a great day.
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On 1/9/2024 at 4:38 PM, GDM said:
Hello, I noticed that when I launch Advanced System Care 17 Pro Clean, my recent files as well as those pinned in Microsoft 365 Word, Excel, PowerPoint home pages disappear but I would like to keep this information. What is the setting to keep these files during cleaning? THANKS!
Hi there,
If you do not want Advanced SystemCare to clean the records about office files, please follow the steps below:
1. Open Advanced SystemCare > click the Options icon on the top right corner of the main screen and select Settings… > click Privacy Sweep > uncheck the Office Application column, and uncheck the item Recent Document under the Windows column > click OK.
2. Click AutoClean > check the options ‘Automatically sweep surfing history, cookies, browser cache, etc. at bootup’ and ‘Sync the same setting from Privacy Sweep’ > click the OK button.
Have a nice day~
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Send Your Feedback for IObit Malware Fighter 11
in IObit Malware Fighter 11
Posted
Hi Baoover,
Sorry for my late reply.
Please tell us the name of the malware you mentioned. Then, we can collect the sample to let IMF can remove it in the future.
Or any screenshots of the malware will be helpful.
Guide for taking screenshot.
http://graphicssoft.about.com/cs/general/ht/winscreenshot.htm
Looking forward to hearing from you.