Cicely
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Posts
9,632 -
Joined
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198
Posts posted by Cicely
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Hi Baoover,
Sorry for my late reply.
Please upload the suspicious file to https://www.sendspace.com/ and send us the link by PM for analysis.
Looking forward to hearing from you.
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Hello,
Thank you for contacting IObit. T
Could you please tell us why you do not want IObit Uninstaller? Does it bring you any inconvenience? By the way, you can remove IObit Uninstaller refer to https://www.iobit.com/en/allfaq.php#a1d33d0dfec820b41b54430b50e96b5c
Looking forward to hearing from you.
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Hi Baoover,
Can you upload the suspicious file to https://www.sendspace.com/ and send us the link to get it for analysis?
Looking forward to hearing from you.
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Hello,
Sorry for the problem. Could you please send us your email address by PM so that we can further check it for you?
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Hi there,
Since the environment of each PC is not the same, the cause of the same problem may differs. If you want us to help you find a solution, it would be much better for you to get information with the tool https://cdn.iobit.com/dl/db/debug/DBInfoHelper.exe and then send us the log. We will try our best to find a solution asap.
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Hi Baoover,
Sorry for my late reply.
Please tell us the name of the malware you mentioned. Then, we can collect the sample to let IMF can remove it in the future.
Or any screenshots of the malware will be helpful.
Guide for taking screenshot.
http://graphicssoft.about.com/cs/general/ht/winscreenshot.htm
Looking forward to hearing from you.
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Hi there,
Did you still need our help in this case?
Since the environment of each PC is different, we need the tool to get the information about your system and the operation of our program. Without the required information, we can do little to analyze the issue or further help you. Your understanding is highly appreciated and it would be much better if you can follow the steps in the previous email to get the information.
Please download https://cdn.iobit.com/dl/db/debug/DBInfoHelper.exe > double click to run this tool on the problem PC > click 'Save report to Desktop' > find db_info_YYMMDD.zip on your desktop > send us the zip file.We will analyze the file and try our best to find a solution for you.
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Hello,
Please download https://cdn.iobit.com/dl/db/debug/DBInfoHelper.exe > double click to run this tool on the problem PC > click 'Save report to Desktop' > find db_info_YYMMDD.zip on your desktop > send us the zip file. -
Thank you so much for the file. We will check it.
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Hi jayd,
Please just click "X" to close the window you mentioned.
I will report your feedback to our team and we will keep on improving.
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Hi Typhoon_Six,
Happy to hear that you are satisfied with our program.
Welcome your suggestions and feedbacks.
Have a great day.
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Hi Peter Shane,
Happy to hear that you are interested in our programs.
Yes, we can supply a license code for 10 PCs at a discounted price. However, sorry to tell you that we do not supply such a kind of lifetime license code.
If you are still interested, please get help at support@iobit.com
Have a great weekend.
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Hello hapEcat,
Sorry for my late reply.
If the issue repeats, please download and install the latest IObit Uninstaller from link below to see whether the issue repeats.
https://www.iobit.com/downloadcenter.php?product=iu-dl
If the issue repeats, please follow the steps below to help us look into the issue:
1. Download the tool from https://cdn.iobit.com/dl/tools/GetIObitConfigurationFile.exe
2. Double click GetIObitConfigurationFile.exe to run it, click the button 'Save report to Desktop'
3. Wait for a while until you see a file IU_logs_YYYYMMDD.log generated on your desktop.
4. Send that file iu_logs_ YYYYMMDD.log to us.
Thank you very much and looking forward to hearing from you.
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Hello CaptainBreakfast,
Sorry for my late reply.
I will report your feedback to our team for consideration.
By the way, you can always refuse to install anything unwanted.
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Hello guys,
You can deny installing the unwanted programs. You can close the popup with the "X" and refuse to install it.
If you install anything unwanted, you can remove it by IObit Uninstaller. 😀
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On 2/17/2024 at 7:20 PM, Szwagier said:
Hopefully a simple question. Is it possible to upgrade my 1PC licence for ASC17 Pro to 3PC? How would I go about it? I can't seem to find any clues.
Thanks in advance for replies.
Szwagier
Hi
Please provide us with your license code to this email address feedback@iobit.com for further checking.
Nice day~
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On 2/11/2024 at 7:32 AM, ffireblade said:
When I run ASC Pro 17 on Win10 Pro, it consistently informs me I have 24 internet optimisations needed. Accordingly iI click on fix and it then claims to have fixed them. However the next time I run ASC it claims I have 24 internet optimisations needed. Worse still it happens on two separate PC's. What the point in paying for Iobit ASC Pro if it doesn't really fix things?
Hi
Sorry for the issue you encountered. Please provide us with the relevant screenshots of the issue "I have 24 internet optimisations needed" for further checking.
Please download the tool from https://cdn.iobit.com/dl/tools/InfoHelper.exe. Then double-click to run this tool on the PC with the problem and click "Save report". After it finishes, you will get a pop-up window to tell you where the report file IObit_Debug_Info.zip is saved. Click the "OK" button to open that saved folder.
Please send the zipped file IObit_Debug_Info.zip to us via the email address feedback@iobit.com.
Thank you.
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Hi there,
Did you still need our help in this case?
Since the environment of each PC is different, we need the tool to get the information about your system and the operation of our program. Without the required information, we can do little to analyze the issue or further help you. Your understanding is highly appreciated and it would be much better if you can follow the steps in the previous email to get the information.
Please download https://cdn.iobit.com/dl/db/debug/DBInfoHelper.exe > double click to run this tool on the problem PC > click 'Save report to Desktop' > find db_info_YYMMDD.zip on your desktop > send us the zip file.We will analyze the file and try our best to find a solution for you.
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Hi there,
1. Please download and install the driver from the link below to see if it can fix the problem:
http://www.cd4o.com/drivers/debug/all/d065f4e9ea4d6c5bed4d4bd835839c5f_dpinst64.exe
2. Reboot PC. Tell us if the driver is installed successfully, or if your system is back to normal. No matter whether the problem is fixed or not, please let me know the result.3. If the installation fails, please ignore this driver update.
For ths USB device. could you please give us more details about this driver? A screenshot of this device's detailed information will be much better.
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Hi there,
if there is any problem after you use Driver Booster, you can contact us directly for the issue and we will do our best to find you a solution.
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Hi
Could you please check whether you can reboot your PC in the safe mode?
Since the environment of each PC is different, we need the tool to get the information about your system and the operation of our program. Without the required information, we can do little to analyze the issue or further help you. Your understanding is highly appreciated and it would be much better if you can follow the steps in the previous email to get the information.
Please download https://cdn.iobit.com/dl/db/debug/DBInfoHelper.exe > double click to run this tool on the problem PC > click 'Save report to Desktop' > find db_info_YYMMDD.zip on your desktop > send us the zip file.We will analyze the file and try our best to find a solution for you.
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Hello Snaphaan，
The program you mentioned is not from IObit.
Please communicate with the correct company to solve you issue.
Have a great day.
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Hi there,
Game driver is not only good for gaming but also for some performance of PC. You can decide whether you update it or not. If you don't want to update this kind of drivers.
Please go to the Settings to uncheck the box before the option" Scan updates for Game Drivers"
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On 1/27/2024 at 9:31 AM, Steve4971 said:
I have enjoyed Advanced SystemCare 17 Pro (ASC 17). I do have one complaint. With System Weaknesses several items may be noted with an Enable/Disable choice behind the comment. These buttons don't do anything and are not helpful. I searched thru and have been able to disable all but one of the weaknesses on my own. that exception is Getting To Know You. I can't find it anywhere in Windows 11. I suspect it may be gone but not sure. The point of this post is that if you are going to point out a weakness, there should be a solution given as well. Maybe if the buttons worked?
Hi there,
Please follow the steps below to check again.
Run ASC to scan again > in the scan result window, please click System weaknesses in the left panel, then you will see the detailed items scanned out in the right panel > check the items that you need to be fixed > click the Fix button, then ASC will fix them.
Note: If you set ASC to fix issues automatically after the scan is finished, you need to set it to manually fix, then you can check the item in the scan result window.
Have a nice day~
ASC start giving BSOD
in Advanced SystemCare 17
Posted
Hi
I am sorry for the issue you encountered.
Please download the tool from https://cdn.iobit.com/dl/tools/InfoHelper.exe. Then double-click to run this tool on the PC with the problem and click "Save report". After it finishes, you will get a pop-up window to tell you where the report file IObit_Debug_Info.zip is saved. Click the "OK" button to open that saved folder.
Please send the zipped file IObit_Debug_Info.zip to us via the email address feedback@iobit.com.
Thank you.