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Cicely

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Posts posted by Cicely

  1. Hi there, 

    Did you still need our help in this case?

    Since the environment of each PC is different, we need the tool to get the information about your system and the operation of our program. Without the required information, we can do little to analyze the issue or further help you. Your understanding is highly appreciated and it would be much better if you can follow the steps in the previous email to get the information.
    Please download https://cdn.iobit.com/dl/db/debug/DBInfoHelper.exe > double click to run this tool on the problem PC > click 'Save report to Desktop' > find db_info_YYMMDD.zip on your desktop > send us the zip file.

    We will analyze the file and try our best to find a solution for you.

  2. Hi Peter Shane,

    Happy to hear that you are interested in our programs.

    Yes, we can supply a license code for 10 PCs at a discounted price. However, sorry to tell you that we do not supply such a kind of lifetime license code.

    If you are still interested, please get help at support@iobit.com

    Have a great weekend. 

     

  3. Hello hapEcat,

    Sorry for my late reply.

    If the issue repeats, please download and install the latest IObit Uninstaller from link below to see whether the issue repeats.

     https://www.iobit.com/downloadcenter.php?product=iu-dl

    If the issue repeats, please follow the steps below to help us look into the issue:

    1. Download the tool from https://cdn.iobit.com/dl/tools/GetIObitConfigurationFile.exe

    2. Double click GetIObitConfigurationFile.exe to run it, click the button 'Save report to Desktop'

    3. Wait for a while until you see a file IU_logs_YYYYMMDD.log generated on your desktop.

    4. Send that file iu_logs_ YYYYMMDD.log to us.

    Thank you very much and looking forward to hearing from you.

  4. On 2/11/2024 at 7:32 AM, ffireblade said:

    When I run ASC Pro 17 on Win10 Pro, it consistently informs me I have 24 internet optimisations needed. Accordingly iI click on fix and it then claims to have fixed them. However the next time I run ASC it claims I have 24 internet optimisations needed. Worse still it happens on two separate PC's. What the point in paying for Iobit ASC Pro if it doesn't really fix things?

    Hi

    Sorry for the issue you encountered. Please provide us with the relevant screenshots of the issue "I have 24 internet optimisations needed" for further checking.

    Please download the tool from https://cdn.iobit.com/dl/tools/InfoHelper.exe. Then double-click to run this tool on the PC with the problem and click "Save report". After it finishes, you will get a pop-up window to tell you where the report file IObit_Debug_Info.zip is saved. Click the "OK" button to open that saved folder.

    Please send the zipped file IObit_Debug_Info.zip to us via the email address feedback@iobit.com.

    Thank you.

  5. Hi there, 

    Did you still need our help in this case?

    Since the environment of each PC is different, we need the tool to get the information about your system and the operation of our program. Without the required information, we can do little to analyze the issue or further help you. Your understanding is highly appreciated and it would be much better if you can follow the steps in the previous email to get the information.
    Please download https://cdn.iobit.com/dl/db/debug/DBInfoHelper.exe > double click to run this tool on the problem PC > click 'Save report to Desktop' > find db_info_YYMMDD.zip on your desktop > send us the zip file.

    We will analyze the file and try our best to find a solution for you.

  6. Hi there,

    1. Please download and install the driver from the link below to see if it can fix the problem:

    http://www.cd4o.com/drivers/debug/all/d065f4e9ea4d6c5bed4d4bd835839c5f_dpinst64.exe
    2. Reboot PC. Tell us if the driver is installed successfully, or if your system is back to normal. No matter whether the problem is fixed or not, please let me know the result.

    3. If the installation fails, please ignore this driver update.

    For ths USB device. could you please give us more details about this driver? A screenshot of this device's detailed information will be much better.

     

  7. Hi

    Could you please check whether you can reboot your PC in the safe mode?

    Since the environment of each PC is different, we need the tool to get the information about your system and the operation of our program. Without the required information, we can do little to analyze the issue or further help you. Your understanding is highly appreciated and it would be much better if you can follow the steps in the previous email to get the information.
    Please download https://cdn.iobit.com/dl/db/debug/DBInfoHelper.exe > double click to run this tool on the problem PC > click 'Save report to Desktop' > find db_info_YYMMDD.zip on your desktop > send us the zip file.

    We will analyze the file and try our best to find a solution for you.

  8. On 1/27/2024 at 9:31 AM, Steve4971 said:

    I have enjoyed Advanced SystemCare 17 Pro (ASC 17).  I do have one complaint.  With System Weaknesses several items may be noted with an Enable/Disable choice behind the comment.  These buttons don't do anything and are not helpful.  I searched thru and have been able to disable all but one of the weaknesses on my own.  that exception is Getting To Know You.  I can't find it anywhere in Windows 11.  I suspect it may be gone but not sure.  The point of this post is that if you are going to point out a weakness, there should be a solution given as well.  Maybe if the buttons worked?

     

    Hi there,

    Please follow the steps below to check again.

    Run ASC to scan again > in the scan result window, please click System weaknesses in the left panel, then you will see the detailed items scanned out in the right panel > check the items that you need to be fixed > click the Fix button, then ASC will fix them.

    Note: If you set ASC to fix issues automatically after the scan is finished, you need to set it to manually fix, then you can check the item in the scan result window.

    Have  a nice day~

  9. On 1/9/2024 at 4:38 PM, GDM said:

    Hello, I noticed that when I launch Advanced System Care 17 Pro Clean, my recent files as well as those pinned in Microsoft 365 Word, Excel, PowerPoint home pages disappear but I would like to keep this information. What is the setting to keep these files during cleaning? THANKS!

    Hi there,

    If you do not want Advanced SystemCare to clean the records about office files, please follow the steps below:

    1. Open Advanced SystemCare > click the Options icon on the top right corner of the main screen and select Settings… > click Privacy Sweep > uncheck the Office Application column, and uncheck the item Recent Document under the Windows column > click OK.

    2. Click AutoClean > check the options ‘Automatically sweep surfing history, cookies, browser cache, etc. at bootup’ and ‘Sync the same setting from Privacy Sweep’ > click the OK button.

    Have a nice day~

    • Thanks 1
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