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Cicely

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Everything posted by Cicely

  1. Hell Alexsandro Brunner, I deleted your post here as it leaks your privacy. It is suggested to send us the private message by PM or communicating with our online support to solve the order related issues is a better choice. I will send check wether there is order with the message you supplied and send message to the Email you supplied. Have a great day.
  2. Hello Jorge Wegbrait, Sorry there is no such a package currently. You can buy ASC U and Driver Booster Pro from https://www.iobit.com/en/store.php and then write to me and I can present you a license for IObit Software Updater 4 PRO to thanks for your support for IObit.
  3. Hi David Dundas, Sorry to hear that. At present, we are partnered with iTop VPN to help promote its product iTop VPN, which can provide private access to the Internet with military-grade protection. Almost all IObit products are recommending this app, as your picture shows you can untick the checkbox if you do not need the recommended the programs. Anyway, I have forwarded your concern to our product team and market team. They will consider this kind of marketing activities and make a better balance in future. Have a good time!
  4. Hello WarrenWhitlock, Thanks for contacting IObit. Sorry to hear that. At present, we are partnered with iTop VPN to help promote its product iTop VPN, which can provide private access to the Internet with military-grade protection. Almost all IObit products are recommending this app, you can uncheck the checkbox if you do not want the program before you start the installtion. Anyway, I have forwarded your concern to our product team and market team. They will consider this kind of marketing activities and make a better balance in future. Have a good time!
  5. Hello James Lindley and thebigshow8, There is always checkbox to install or not install the program. Please check it carefully when you update or install the latest program. We are sorry to hear it. I will report the situation t oour product team and we will improve it. Thanks for your understanding.
  6. Hell Alexsandro Brunner, Please post in Eglish as it is the rule of this forum. You can use google translate. For the license code issues, you can send us one or more of the following information for us to help you find your order and the code: ( You can send me PM) - Reference number of the order; - Name or Email filled in the order; - First 4 digits and last 4 digits of the card used; - A copy of your payment records. Looking forward to hearing from you. Inferno Alexsandro Brunner, Por favor, poste em inglês, pois é a regra deste fórum. Você pode usar o Google Tradutor. Para problemas com o código de licença, você pode nos enviar uma ou mais das seguintes informações para ajudá-lo a encontrar seu pedido e o código: (Você pode me enviar um PM) - Número de referência do pedido; - Nome ou e-mail preenchido no pedido; - Primeiros 4 dígitos e últimos 4 dígitos do cartão utilizado; - Uma cópia de seus registros de pagamento. Ansioso por saber sobre você.
  7. Hi dear, We can not find the error you mentioned. Would you please kindly offer us a screenshot and mark the error for us? Thanks so much,
  8. Hi dear, So happy to hear that. We will keep improving.😀 Cheers,
  9. Hi dear, So sorry for this again. You could uninstall iTop products if you don't like them. We have sent your feedback to our product manager. Thanks for your understanding.
  10. Would you please provide us more details? Thanks
  11. Please check the What's New part in this topic https://forums.iobit.com/topic/17763-send-your-feedback-for-advanced-systemcare-15
  12. Cicely

    Package Deal

    Hi GWills, Sorry for my late reply. Sorry there is no such package for 3 year. I will report your suggestion to our product team for consideration. For iTop Software issues, at present, we are partnered with iTop VPN to help promote its product iTop VPN, which can provide private access to the Internet with military-grade protection. You can untick the uncheck the checkbox for iTop VPN if you do not want it. Anyway, I have forwarded your concern to our product team and market team. They will consider this kind of marketing activities and make a better balance in future.
  13. Hi Davidmball, Happy to hear you have got the code. If you have any other issues, please feel free to tell me. Have a great day.
  14. Hi jrhslick and bassc Sincerley sorry to hear that. As I mentioned before you can untick the checkbox for iToP VPN if you do not want it during your installtion of IObit programs. But you may need ot check it with more attention. I will report your feedbacks to our product team. We will try a make a better balance in the future.😀
  15. Hi scorand, PerS and Bryangl, Sincerley sorry to hear that. As you mentioned, you can untick the checkbox for iToP VPN if you do not want it during your installtion of IObit programs. I will report your feedbacks to our product team. We will try a make a better balance in the future.😀
  16. Hi, Thanks for your suggestion and we have forwarded it to our produc team. Cheers,😀
  17. Happy to see your feedback. We'll keep on improving our product. All the best and cheers😉😉
  18. Thank you very much for sharing. However, we are really sorry that Smart Defrag now doesn't support to move the files like this. Anyway, we highly appreciated your share.
  19. Hi, So sorry for the inconvenience. Our experts will further improve it in our later version. Cheers,😀
  20. Hello Ulmwë, Thanks for your sugegstion. Thanks for your trust of IObit Well, actually, users can op-out as you mentioned. They can untick the program if you do not need or they can close the X button to refuse it. I have forwarded your concern to our product team and market team. They will consider this kind of marketing activities and make a better balance in future. Have a good time!
  21. Hello To make sure the drivers in our database are stable enough for most computers, we have more strict rules to filter drivers. Driver Booster only provides updates from Microsoft or official websites. It is normal that Driver Booster displays fewer updates, compared with other driver updater software. If the updates are released by the official, please don’t worry and be patient. Driver Booster will add them once they pass our IObit tests. When you find any updates from the official, please send us the official link directly and we will have a check. Kindly please follow the following steps to help us locate the problem and look into it: 1. Specify this update with more details, or send us screenshots of error messages and related information. 2. Please download https://cdn.iobit.com/dl/db/debug/DBInfoHelper.exe > double click to run this tool on the problem PC > click 'Save report to Desktop' > find db_info_YYMMDD.zip on your desktop > send us the zip file. We will analyze the file and try our best to find a solution for you. Thanks.
  22. Hello, Please download https://cdn.iobit.com/dl/db/debug/DBInfoHelper.exe > double click to run this tool on the problem PC > click 'Save report to Desktop' > find db_info_YYMMDD.zip on your desktop > send us the zip file.
  23. Hello, Could you please give us more details about the problem you encountered? By the way, if you need a refund, please send us a PM with the order reference.
  24. Hello samourai, Sorry for my late reply. You can send me the wrong Email you typed or send me the payment screenshot or order reference so that I can help ou find the license code. Looking forward to hearing from you.
  25. Hi Frank3252, License code is quite private, you can always get your license code from https://www.iobit.com/en/lostcode.php
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