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Cicely

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Everything posted by Cicely

  1. Sorry for that. The latest update of ASC 15 RC has solved the temperature issue. Please download and install the latest ASC 15 RC from the link below to check again. https://www.majorgeeks.com/files/details/advanced_systemcare_beta.html If the issue persists, please email us via feedback@iobit.com to get further assistance.
  2. Thanks for your suggestions. ASC Ultimate already has compatible mode. When it detects similar functions of other security products are enabled, it will go to compatible mode automatically. Have a nice day!
  3. Thanks for testing the new version. We'll continue to improve it. The new skin will be available in the final version which will come soon. Please stay tuned on it. Nice day!😉
  4. Hi there, The new big version ASC 15 RC has solved the issue. You can download and install it from the page https://www.majorgeeks.com/files/details/advanced_systemcare_beta.html to check again. Have a nice day!
  5. Hi adrewetx and Martin Konopko, Sorry to bring you nconvenience. At present, we are partnered with iTop VPN to help promote its product iTop VPN, which can provide private access to the Internet with military-grade protection. I have forwarded your concern to our product team and market team. They will consider this kind of marketing activities and make a better balance in future. And you can always refuse to install it or you can remove it if you installed it accidently. Have a good time!
  6. Hi Muhannad, Thanks for your question. iTop VPN is a program from our partner. If you have any issues about iTOP VPN program, please commucniate with iTop VPN support diret from https://www.itopvpn.com/support to get precise help. Have a great day.
  7. Special thanks to IObit Uninstaller 11 volunteer translators below: Arabic/عربي: MFM Dawdeh Chinese(Simplified)/简体中文: Eva Chinese(Traditional)/正體中文: Alan Czech/Čeština: Jan Szotkowski Danish/Dansk: Lars Andersen Dutch/Dutch: Kris Van Damme Finnish/Finnish: Veikko Muurikainen Flemish/Vlaams: Chris Verberne French/Français: Roland LALIS Georgian/ქართული: Nacho Lomidze German/Deutsch: Sarakael Fallen Greek/Ελληνικά: George Vardakis Hebrew/עברית: Eli Ben David Hungarian/Hungarian: Brechler Zsolt, Hevesi János Indonesian/Indonesian: Purwo Adi Nugroho Italian/Italiano: Daniele Carraro Japanese/日本語: Nagai Tsuneo Korean/한국어: JaeHyung Lee Lithuanian/Lietuvių: Marius Kundrotas Malay/Bahasa Malaysia: Markflynn Norwegian/Norsk: Thor Stange Persian/پارسی: Mohammadmahdi Mansouri Polish/Polski: Staszek, Przemysław Siekiera Portuguese(PT-BR)/Português (Brasil): Igor Rückert Portuguese(PT-PT)/Português (Portugal): Fernando Santos Romanian/Română: Cosmin Barna Russian/Русский: Marina Salitska, Kuanysh Moldabek Serbian (Cyrillic)/Ћирилица: Ilija Komljenović Serbian (Latin)/Srpski: Ilija Komljenović Slovak/Slovenčina(SVK): dedko58 Slovenian/Slovenščina: Marjan Mirai Spanish/Español: Miquel Costa Swedish/Svenska: Annelie Pernheden Turkish/Türkçe: Enis Özsaruhan Ukrainian/Українська: Yurii Zamotailo Vietnamese/Tiếng Việt: Le Tien Dat Nguyen, Nguyên Hùng Lâm
  8. Hi dear, The suggestion has been sent to our product team. Cheers,
  9. Hi dear, Are you running Win 11? Thanks,
  10. Hi dear, Kindly download and reinstall the latest version from https://cdn.iobit.com/dl/sm8-setup.exe to see how it works. Thanks,
  11. Hello, Thanks for your feedback. To look into the issue, please give us the related message: Normally, you can not backup a file or folder when it is under protection by Protected Folder. Do you mean that you can still backup a file or folder under protection? Or do you mean that you backup a file and then you added the original file/folder to Protected Folder for protection. But you can still access the backup file/folder? If you backup it first, then you can access the backup file if you just added the original file/folder to Protected Folder. Looking forward to hearing from you.
  12. Hi there, You can add the folders to defrag as you need as the screenshot shows. Clicking the right arrow will find Add Files & Folders.
  13. Hello sallamarca, Sincerely sorry to hear that. At present, we are partnered with iTop VPN to help promote its product iTop VPN. Almost all IObit products are recommending this app, so if you have several IObit programs, you may get the popups more than one time. If you do not want it, please just click "X" at the top right concern to refuse it. I have forwarded your concern to our product team and market team again. They will consider this kind of marketing activities and make a better balance in future. Have a good time!
  14. Hi there, Could you please give us more details about the problem you reported? Do you mean the year? The number displayed is from the official websites. We only detect the drivers and display it without any changes.
  15. Hi TatankaGrande1, Sorry to hear that. When you meet the issue " it stalls and does not complete the full download.", please follow the steps below to help us further look into it. 1. Please download the tool from http://testdemo.iobit.com/GetIObitConfigurationFile_isu.exe 2. Double click GetIObitConfigurationFile_isu to run it, click the button 'Save report to Desktop' 3. Wait for a while until you see a file su_logs_YYYYMMDD.log generated on your desktop.( YYYYMMDD should be the actual date when this file is generated.) 4. Send that file su_logs _ YYYYMMDD.log to us. Thank you very much and looking forward to hearing from you.
  16. Hello Muhannad, Thanks for your trust. I will post the news of the release of IObit Malware Fighter v9. Please also pay attentionto it. Have a great day.
  17. Hi, Thanks so much for your suggestions with details. We have forwarded your update to our product manager. Thanks🙂
  18. Hi, So sorry Start Menu 8 can't fully support Win11 now. We have forwarded your feedback to our product team. Our experts will keep improving our program. Much appreciated your understanding.
  19. Hi The0wner, Sorry to tell you that Start Menu can not fully support Windows 11 currently. Sorry for the current inconvenience. I have reported the issue to our product team. We will keep on improving. Have a great day.
  20. Hello mike cambridge, Sorry for the current inconvenience. Please download the tool from http://testdemo.iobit.com/InfoHelper.exe. Double click to run this tool on the PC with problem and click 'Save report'. After it finishes, you will get a pop up window to tell you where the report file IObit_Debug_Info.zip is saved. Click 'OK' button to open that saved folder. Send the zipped file to us so that we can get the detailed information to look into. Looking forward to hearing from you.
  21. Hello altair6, To hep you out of the issue, please take the steps as follows: 1. Please send us the related screenshot to show the error message you got. Guide for Taking ScreenShots: http://graphicssoft.about.com/cs/general/ht/winscreenshot.htm Or just take a video of what happens. 2 .Download https://cdn.iobit.com/dl/db/debug/DBInfoHelper.exe, >> double click to run this tool>> click 'Save report to Desktop' >> find db_info_xxxx.zip on your desktop >> send us the zip file. We will analyze the file and look into the problem asap. Thanks for your patience. Looking forward to your reply.
  22. Hello Frank3252, Thanks for your question. What do you mean "synce all IOBIT products "? Do you mean that you have several license code for ASC Ultimate and want to merge them into one? If so, send me the license codes you have to PM and I can merge them for you. If not, please describe your requirements more clearly so that I can help you futher. Looking forward to hearing from you.
  23. Hi, Before the fix, you can manually right-click the installation files that you don't want to clean the Ignore list so it will not be deleted. If you have deleted some installation files by mistake, you can go to the Recycle Bin to try to restore those files. For the shortcut issue you reported, user's can also ignore the items that they want to keep. We have forward your suggestion to our product team and they will further optimize this feature. Much appreciated your understanding.
  24. Hi, Currently, this option is not available on some systems, and our experts are working on this and will further solve this problem. Much appreciated your understanding.
  25. Sorry for that. We need more information to further check the issue. Please follow the steps below to send us the debug file. Download the tool from http://testdemo.iobit.com/InfoHelper.exe. Then double click to run this tool on the PC with the problem and click "Save report". After it finishes, you will get a pop-up window to tell you where the report file IObit_Debug_Info.zip is saved. Click the "OK" button to open that saved folder. Please send the zipped file IObit_Debug_Info.zip to us via feedback@iobit.com. Thank you.
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