Cicely

Hi Wayne Hewitt, Thanks for your reply. You should misunderstood the promotion. Please check the promotion at https://www.iobit.com/en/index.php?s It says Save 80% & Claim Free Gifts on This Halloween. And you can check the free gift at https://purchase.iobit.com/en/sale/hsale2023.php?ref=hpbanner In your order 220422215, you got the free gift IObit Uninstaller and Smart Defrag Probably. You should download and activate the Pro version with the free license code in your Email. Please check your Email and I send you PM to show your free gifts again. Have a great day. @ Scannan, thanks so much for your timely reply.

Hi abbaca, Sorry for my late reply. What is the game that you mentioned? Please also download the tool from https://cdn.iobit.com/dl/tools/InfoHelper.exe Double click to run this tool on the PC with problem and click 'Save report'. After it finishes, you will get a pop up window to tell you where the report file IObit_Debug_Info.zip is save d. Click 'OK' button to open that saved folder. Send the zipped file to us so that we can get the detailed information to look into Looking forward to hearing from you. Thank you for your patience.

ASC Ultimate 17 is under development. Please stay tuned on it. Nice day~

Hello everyone, Advanced SystemCare 17 skin tool is ready. You can create your preferred skins with this tool, no matter whether you are using the PRO or Free version. You can follow the steps below to create your own skins now. 1. Download the tool from http://tickets.iobit.com/index.php?r=site/download&fileName=attachment%2FYJQF6527afdfde08b.zip&displayName=ASC17-Skin-Editor.zip 2. Extract the .zip file and run the file SkinEdit.exe. 3. Follow the steps described in the tool to create the skin. 4. After you finish all three steps in SkinEdit.exe, the new skin has already been created in the Advanced SystemCare program folder. You can click OK to apply the skin or change the skin to your own designed one in the Options menu of Advanced SystemCare. Hope you can enjoy your own skin. Feel free to share your new ASC 17 skins here with others!🙂🙂

Hi Sorry for the issue you encountered. Please download the tool from https://cdn.iobit.com/dl/tools/InfoHelper.exe. Then double-click to run this tool on the PC with the problem and click "Save report". After it finishes, you will get a pop-up window to tell you where the report file IObit_Debug_Info.zip is saved. Click the "OK" button to open that saved folder. Please send the zipped file IObit_Debug_Info.zip to us via the email address feedback@iobit.com. Thank you.

Did you tick this driver to update? Is the information all the same after you update?

Hi All, Good news. Driver Booster 11 has been released. Check it out and enjoy the new features. Your suggestions and feedback are highly welcomed and appreciated. 1. Download Now Download Driver Booster 11 2. Send your Feedback - E-mail us your suggestions or comments directly: dbfeedback@iobit.com - Join discussion on our forums. 3. Share Driver Booster with your families, friends, and colleagues 4. What's new: + Expanded database to support updating up to 9,500,000+ drivers + Added more drivers for Windows 11 and supported more new hardware like Intel Arc series, Nvidia RTX 40 series, and AMD Radeon RX series + Strengthened driver update logic to provide more game drivers and stable drivers + Optimized scan engine to speed up the scan by up to 18% + Accelerated the driver install by 7% faster and improved the installation success rate + Boosted the performance of Game Boost by up to 5% + Brand-new UI for a more user-friendly experience + Supported 38 languages * More can be discovered by you 5. Description: Driver Booster is a must-have program for updating all out-of-date drivers on Windows. Obsolete drivers may degrade your PC's performance and even cause system crashes. Driver Booster, developed by IObit, provides the greatest one-click solution for quickly and securely updating outdated drivers, installing missing drivers, and fixing faulty drivers. In addition to updating drivers, Driver Booster also delivers various powerful features to improve system compatibility and stability. Why is Driver Booster always picked when compared with other driver updater? Fully Compatible with the Latest Windows What will you concern if you have a new PC or want to upgrade to the latest version of Windows? Have no clue how to make the system function smoothly? Consider using Driver Booster. IObit ensures that Driver Booster is always completely compatible with the latest version of Windows, and you can have a stable system on your PCs or laptops. Enormous Driver Database (9,500,000+) Concerned about system or security issues when updating drivers? Driver Booster performs large-scale driver updates while also ensuring that all drivers offered are from official websites or Windows and have passed WHQL and strict IObit Review Rules. Automatic Scan and Update Are you wondering when you should scan or update your drivers? Create a scheduler to scan on a regular basis or at each Windows startup. "Automatically update drivers while the system is idle" in Settings saves you a lot of time and effort. It fully eliminates the need for you to manually check the status of drivers and update them one by one. Hands-on Tools Have you ever had a problem with no sound, poor resolution, or no internet connection? Using IObit cutting-edge technology, Driver Booster provides many fail-safe tools: Fix No Sound, Fix Network Failure, Fix Bad Resolution, Fix Device Error, and so on. These tools are proved to be one of Driver Booster's crowning achievements. Fixing those general PC flaws becomes child's play. Potent Backup & Restore Are you anxious when something goes wrong after updating the drivers? Generally, no one can assure you that updating the driver will never cause a problem. Driver Booster offers powerful tactics for minimizing the negative impact of any unanticipated problems created by driver updates, such as backing up the drivers and generating a system restore point. If there is any problem after the driver update, you can reverse the update or restore the system to resolve it. Offline Driver Updater Do you feel annoyed when your PC encounters internet disconnection? Driver Booster can also assist you in resolving network issues caused by drivers. For those computers without an Internet connection, especially for those with newly installed Windows, Offline Driver Updater can be a good helper. Ultimate Gaming Experience Do you want to improve your gaming experience? Driver Booster can help improve the overall gaming experience. Except installing and updating game drivers, it also delivers powerful Game Boost. Conclusion Driver Boost is believed to be the first choice when you are looking for a driver update tool, whether to increase PC performance or to have a better gaming experience.

Hi Since the environment of each PC is different, we need the tool to get the information about your system and the operation of our program. Without the required information, we can do little to analyze the issue or further help you. Your understanding is highly appreciated and it would be much better if you can follow the steps in the previous email to get the information. Please download https://cdn.iobit.com/dl/db/debug/DBInfoHelper.exe > double click to run this tool on the problem PC > click 'Save report to Desktop' > find db_info_YYMMDD.zip on your desktop > send us the zip file. We will analyze the file and try our best to find a solution for you.

Hi fesun, Sorry for my late reply. Please get Smart Defrag 8 from https://cdn.iobit.com/dl/smart-defrag-setup8.5.0.exe Have a great day.

Hi Sorry for the issue you encountered. Please download the tool from https://cdn.iobit.com/dl/tools/InfoHelper.exe. Then double-click to run this tool on the PC with the problem and click "Save report". After it finishes, you will get a pop-up window to tell you where the report file IObit_Debug_Info.zip is saved. Click the "OK" button to open that saved folder. Please send the zipped file IObit_Debug_Info.zip to us via the email address feedback@iobit.com. Thank you.

Hi, Would you please provide us with more details and relevant screenshots? Thank you.

Hi all, Good news! Advanced SystemCare 17 Final version is available. Check it out and enjoy the new features now. 😃😄 1. Download Now Download from Major Geeks 2. Send your Feedback - E-mail us your suggestions or comments directly: feedback@iobit.com - Join the discussion on our forums. 3. Share Advanced SystemCare 17 with your families, friends, and colleagues 4. What's New: + Redesigned UI - provides better visual effects and brings a more user-friendly experience + New Health Checker - helps you 1-click to check PC health for comprehensive PC cleaning, optimization, and protection + Junk File Clean - newly supports Able2Extract, BlueStacks, Winzip PDF Pro, etc. to free up more valuable disk space + Privacy Sweep - newly supports Google Drive, VMware Player, Telegram, etc. to better protect your privacy + Startup Optimization - manages more startup items and services with a larger database to make your PC boot faster and run more smoothly + Anti-Spyware - expands its database to remove more spyware for a more secure system + Software Updater - newly supports updating Audacity, Google Drive, jetAudio Basic, OBS Studio, PotPlayer, SABnzbd, Slack, and Signal + Surfing Protection - adds the protection for Yandex/AOL/Ask search engine and tens of domains of Google search + Ads Removal - newly supports blocking YouTube ads + Email Protection - adds the protection for AOL, Mail.ru, Yandex, and Zoho emails + Supports 37 localized languages + And more can be discovered by you 5. Description: Advanced SystemCare is an all-in-one but easy-to-use application that optimizes, cleans up, speeds up, and protects your computer while also safeguarding your privacy. Extremely Easy to Use With the neat, informative, and intuitive user interface, Advanced SystemCare is so simple and easy to use that even beginners can use it without thinking twice. In addition, its flexible and customizable settings keep everything under your control. Clean Your PC with 1-Click Over time, your computer may accumulate a large number of worthless, duplicate, and temporary files. Do you want to clean them so that your old PC can breathe a new life? Both the intelligent AI Mode scan and the 1-click PC Health Checker can do it for you easily. AI Mode scan offers you a personalized scan and an automatic fix for your PC based on your PC’s performance status and your cleaning and optimizing habits. PC Health Checker helps you diagnose your PC health with 1-click and then fix the performance & security issues to bring you a fresh and secure PC. If you wish to clean and optimize your computer on your own, you can use the comprehensive Manual Mode scan. It enables you to freely tune up your PC as per your specific needs, such as sweeping privacy traces, removing spyware, cleaning up junk files, leftovers, invalid/broken registry entries, and invalid shortcuts, updating outdated programs and drivers, accelerating Internet speed, fixing disk errors, system weaknesses, and security holes, and enabling antivirus & firewall protections. Speed Up Your PC and Network Does your computer respond slowly or even get stuck? Are you experiencing slow file downloads or video streams? It's time to make some improvements now. Advanced SystemCare is the best choice you can't miss. It provides many useful features that will help you speed up your PC and Internet connection: disable unneeded startup items to make your computer boot faster; stop unnecessary processes, scheduled tasks, and background services to make your computer run smoother; monitor CPU/RAM/disk usage, GPU/CPU/motherboard temperature, fan speed, and other system resources in real time, and allow you quickly end the processes with high CPU/RAM/disk usage to get your PC respond faster; update outdated drivers to avoid device issues and system crashes; update outdated programs to avoid security holes and meanwhile let you enjoy the latest features of these programs at the earliest time; and fully optimize your Internet configurations to accelerate your network speed. Protect Your System and The Data You Care About In addition to cleaning up and speeding up your computer, Advanced SystemCare still safeguards your PC system. It helps you easily enable antivirus and firewall protections to protect your system from viruses and attacks. The Anti-spyware function can detect and eliminate a wide range of threats: not only widespread threats but also emerging and hidden threats. Do you think that Advanced SystemCare only provides protection for your computer? No! Advanced SystemCare also cares about your personal information as it knows that privacy comes first. It can create a safer world for you by erasing your privacy traces like browsing cache, cookies, and saved passwords, hiding your online identity and activities to prevent digital fingerprints from being stolen, preventing unauthorized access to your sensitive data, avoiding phishing scams, suspicious emails, and obtrusive ads, and even alerting you about homepage & search engine changes. 20+ Handy Tools If you think Advanced SystemCare simply offers the functions listed above, you might not fully understand it. It also provides 23 handy tools, such as Smart RAM - keeps an eye on memory usage and releases RAM automatically; Internet Booster - speeds up the Internet connection by optimizing the settings of the network and popular browsers like Firefox and Edge; Win Fix - analyzes system problems and fixes them; FaceID - detects unauthorized users of your PC and notifies you; Large File Finder - finds large files that take up your valuable disk space and allows you to delete the useless ones; and DNS Protector - prevents malware from modifying your system DNS settings. Summary Advanced SystemCare is a powerful, flexible, and reliable PC utility that delivers tangible benefits to both old and new PCs. It helps you unlock the full potential of your PC and brings you an unparalleled experience with a faster and more secure computer. We look forward to receiving your feedback on this new version. 😃😄

Hi Ekalb, Thanks for your questions. We have several platforms to deal with the orders. It is safe to purchase from any of the platforms. Please do not worry. If you have more issues about your order, please get online help at https://www.iobit.com/en/onlinefeedback.php for your privacy security.

Hi NefariusMDK, Sorry to hear that. I will report your suggestion to our product team for consideration. By the way, you can untick the program you do not want.

Dear Valued Customer, Please delete the ScanData folder under the installation directory of Driver Booster and also delete the Download folder under the path of "%ProgramData%\IObit\Driver Booster\Download" Then use Driver Booster to update this driver again when your network connection status is good or you can use a stable VPN to connect your network. If still fails, please download https://cdn.iobit.com/dl/db/debug/DBInfoHelper.exe, >> double click to run this tool >> click 'Save report to Desktop' >> find db_info_YYYYMMDD_i.zip on your desktop >> send us the zip file. Thank you for your time.

Hi, When software is deleted, the shortcut on the corresponding taskbar will indeed prompt that things names changed or deleted, which is normal. Please be assured that IObit Uninstaller will only delete the relevant files of that software, will not delete other files, and will not affect the use of the system. Thanks,

Hello, The function you mentioned is not supported now. We have forwarded your need to our product team. Our experts will further optimize this feature and our product. Cheers,

Hi, The software will wake up when you use it again. Thanks,

Hi Jaconn, Sorry to miss your message. Yes, the license codes are valid for 1 year from the day you purchased. Have a great day.

Hi Since the environment of each PC is different, we need the tool to get the information about your system and the operation of our program. Without the required information, we can do little to analyze the issue or further help you. Your understanding is highly appreciated and it would be much better if you can follow the steps in the previous email to get the information. Please download https://cdn.iobit.com/dl/db/debug/DBInfoHelper.exe > double click to run this tool on the problem PC > click 'Save report to Desktop' > find db_info_YYMMDD.zip on your desktop > send us the zip file. We will analyze the file and try our best to find a solution for you.

Hi Sorry for the issue you encountered. Please download the tool from https://cdn.iobit.com/dl/tools/InfoHelper.exe. Then double-click to run this tool on the PC with the problem and click "Save report". After it finishes, you will get a pop-up window to tell you where the report file IObit_Debug_Info.zip is saved. Click the "OK" button to open that saved folder. Please send the zipped file IObit_Debug_Info.zip to us via the email address feedback@iobit.com. Thank you.

Hi there, Could you please check whether you can run it correctly if you restart your PC in safe mode? To look into the issue, please download the tool from https://cdn.iobit.com/dl/tools/SDInfoHelper.exe Then double click to run this tool and click “Save report to Desktop”. You will get a zipped file IObit_Debug_Info.zip on your desktop. Please send it to us so that we can get the detailed information to look into. If the mail can't be delivered because of IObit_Debug_Info.zip, please upload it to http://www.wikisend.com/ and then send the upload link to us. Your understanding is highly appreciated. The more information you provide, the easier we can analyze the cause of the problem. Looking forward to hearing from you and we can figure out the solution soon.

Hi Michael Wilde, Sorry to hear that. Please download and install the latest IObit Uninstaller from the link below. https://cdn.iobit.com/dl/iobituninstaller.exe to see wether the issue repeats. Looking forward to hearing from you.

Hi, Please make sure you go to the scan result window, not the fix completed window. If you still do not see the fix button in the scan result window, please provide us with a screenshot of the scan result window for further checking. Thank you.

Hi All, IObit Uninstaller v13 is available now!! Check it out and enjoy the new features.☺️☺️ 1. Download Now Download IObit Uninstaller 13 2. Send your Feedback - E-mail us your suggestions or comments directly: iufeedback@iobit.com - Join discussion on our forums. 3. Share IObit Uninstaller v13 with your families, friends, and colleagues 4. What's new: + New Software Hibernation helps put the software you're not using into sleep mode for a faster PC + New Software Redundant Files can clean up temp files & privacy traces generated while using the software + Enhanced Install Monitor to provide more comprehensive and detailed installation logs + Improved the scanning algorithms to detect and clean more leftovers + Expanded Software Updater database by 20% to support updating more popular software + Optimized the auto update process to solve the issue of interrupting the running program + Two skins: dark and light + Supported 39 languages 5. Description： IObit Uninstaller is a perfect uninstall tool, which provides an easy and secure way to thoroughly remove unwanted programs, malicious/ads browser extensions as well as Windows Apps, giving you a clean PC and a secure & smooth online surfing experience. Effortless Uninstall & Thorough Cleanup IObit Uninstaller not only does a fantastic job when performing a normal uninstall but also outgrows the basic uninstall feature by easily getting rid of bundleware and stubborn programs. As the first uninstall utility that comes up with the idea of bundleware removal, IObit Uninstaller adopts advanced algorithms to detect bundleware when it is just installed, helping you uninstall all unwanted bundleware conveniently and timely. The unique Stubborn Program Remover supports removing 2000+ stubborn programs and ensures all leftovers are removed thoroughly, just like they've never existed. In addition, Force Uninstall+ helps you uninstall programs that cannot be uninstalled in a routine way due to missing uninstall registries or built-in uninstaller errors and clean all related files easily. Real-Time Install Monitor Install Monitor provides a safe way to keep tabs on program installation. It records startup items, system services, scheduled tasks, DLL registrations, and other items created during the installation process for future thorough uninstall of the program. Intelligent Software Health Software Health intelligently monitors your software's health and gives you the power to manage hidden software permissions, block disturbing popup notifications, clean unneeded setup files, and remove malicious software & browser extensions, which makes all your software run smoother and also reduces the security risks of your system. What's more, the new Software Hibernation helps you easily put the software you're not using into sleep mode to make your computer run faster, and the new Software Redundant Files helps you thoroughly clean up temp files & privacy traces generated while using the software to free up more disk space. Powerful Tools Leaving aside its pivotal uninstall and cleanup features, it's still a worthy candidate among numerous software updaters and file shredders. Software Updater keeps your installed programs always up-to-date automatically with the ever-expanding database. File Shredder now supports multiple shredding methods for more thorough and irrecoverable file shredding. In Short IObit Uninstaller is an all-in-one uninstall utility to thoroughly uninstall any unwanted programs, browser extensions, and Windows Apps, as well as bring you a cleaner and safer PC.