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Everything posted by Cicely

  1. Hello toshiba satellite a200, Sorry to miss your Email. Do you mean that you meet issue when you update drivers by Driver Booster Pro? If the issue repeats, please let us know the precise drivers that you meet issue to update. Besides, please follow the following steps to help us locate the problem and look into it: Please download https://cdn.iobit.com/dl/db/debug/DBInfoHelper.exe >> double click to run this tool on the problem PC >> click 'Save report to Desktop' >>find db_info_xxxx.zip on your desktop >> send us the zip file. We will analyze the file and try our best to find a solution for you. Thanks.
  2. Hello, Sorry that we missed your post. It is suggested to post in English as English is the only language allowed in our forum. Does your issue fix? If you still need help, please feel free to tell us with more details. For order issues, it is suggested to get online help or send me PM or your private message might be leaked here. Thanks for your understanding.
  3. Hi MrNatcheral, Sorry that we missed your post. Does the issue rpeeats? If it does, please send me your purchasing Email or license code to PM and I will help you futher. Have a great day.
  4. Hello msiri, Sorry that we missed your post. The issue you mentioned is a false positive. It is guaranteed our program is 100% safe. If the issue repeats, please let us know the name of your security program and send us the related screenshots so that we can check it futher and communciate with the program producer to remove the false positive. Looking forward to hearing from you.
  5. Hello GaryK, Please send me your purchachsing Email to PM so that I can cancel auto renewal service for you. Or you can log in MyAccount to cancel the auto renewal service by yourself. Have a great day.
  6. Hello Kriket and Willliam, Sicerely sorry for my late reply. Sorry to tell you we do not have direct phone severce. If you want to a fast solutions, please get online help from https://www.iobit.com/en/onlinefeedback.php Yuo can get reply withing 24 hours in this way. You can also post your issues here but the reply might be delayed due to the holiday or weekend. Thanks for your understanding.
  7. Hi dear, So sorry for all inconvenience. iTop products are from our partner. The intention is to provide our customers with other great products if necessary. When users get the update notification, they can untick the install option if they don't want to install those products. Kindly refer to our attached screenshot. We have forwarded your feedback to our product team. Thanks for your understanding.🙂
  8. Hello, Please send me your purchasing Email to PM so that I can help you cancel the auto renewal service. Looking forward to hearing from you.
  9. Hello, For this issue, please refer to our page how to fix the problem of no sound. https://www.iobit.com/en/knowledge-how-to-fix-no-audio-output-device-is-installed-error-in-windows-10-133.php?from=mailfb I hope there is a solution that can fix it.
  10. Hello garyrowe, Please untik the recommendation when you update the program. If you have installed it, you can unintall it with IObit Uninstaller. It is not malware, pleae do not worry. It is a VPN program. Sorry to bring you inconvenience. I will report your feedback to our product team for consideration.
  11. Hi Dav, Sorry for that. We need more information to further investigate the issue you encountered. Please contact feedback@iobit.com for further assistance. Thank you.
  12. Hi garyrowe, What do you mean by "Any way to stop tis being installed?h"? Which program that you do not want? Please give us more details so that I can help you further. Have a great day.
  13. Hi Muhannad, Sincerely sorry for my late reply as it took some time for our programers to look into the issue. Well, we are sorry to tell you that the issue you mentioned will be fixed in IObit Malware Fighter v9. Sincerely sorry for the current inconvenience.
  14. Hello William, Sorry to ohear that. But there should be some misunderstandings. Usually, we an help users find their order with one or more of the following information: - Reference number of the order; - Name or Email filled in the order; - First 4 digits and last 4 digits of the card used; - A copy of your payment records. The payment ID you mentioned can also be helpful to find the order sometimes. But as you said you typed the wrong payment ID, so it is possaible that we can not help you find the order with it. I checked your case with Maggie, she asked you to send the payment screenshot or the card No. to help you find the order. As we can not find the order with the Email you supplied. The best way to help you find the order is to send us a complete payment screenshots with order reference. As you know some users may type wrong Email and then we can not find the order. Please kindly send us the related message so that we can help you futher. Thanks for your understanding.
  15. Hi marmackco and Inazuma, Actually, it is an recommendation. Users can refuse it if you are not interested in it. Sorry if you did not cancel it and install it actidently. I will report your feedback to our prouct team. We will keep on improving to let users who really need this program can have a changce to know it. At the same time, do not disturb those who are not interested in. Thanks for your understanding.
  16. Hallo, Bei einer SSHD empfehlen wir dennoch, die Festplatte als HDD zu defragmentieren. Es hat keinen Einfluss auf die Nutzung Ihrer Festplatte. ========== Hello, For an SSHD, we still suggest you defrag the disk as an HDD. It won't influence the usage of your disk.
  17. Hello alex92_2, Sorry to tell you that our programmers are quite busy this year. IObit Malware Fghter v9 will be postponed. But it will be released finally. Thanks for your patience.
  18. Hello xNightWulf, Happy to hear that you have not meet the issue again. If any issue happens again, please give us more details with related screenshots so that we can look into it futher.
  19. Hi dear, Kindly download the fixed setup file from https://ufile.io/knpjxci1 and reinstall IObit Uninstaller. Then try to uninstall Office 365 again to see how it works. Cheers,😀
  20. Hi Buddahfan, Sorry for that. We've already contacted Firefox and now we're working on it. We'll tell you as soon as possible after we solve it.
  21. Hello Gilberto Assunção, Please post in English as it is the forum rule. You can use Google transale. How did you get the link you mentiond? Please describe the issue more clearly so that I can help you futher. ============================================================================== Olá Gilberto Assunção, Por favor, poste em inglês, pois é a regra do fórum. Você pode usar a transação do Google. Como você conseguiu o link que você mencionou? Descreva o problema com mais clareza para que eu possa ajudá-lo mais.
  22. Hello Muhannad, Sorry to hear that. What did you do before the issue? Please download the tool from http://testdemo.iobit.com/InfoHelper.exe. Double click to run this tool on the PC with problem and click 'Save report'. After it finishes, you will get a pop up window to tell you where the report file IObit_Debug_Info.zip is saved. Click 'OK' button to open that saved folder. Send the zipped file to us so that we can get the detailed information to look into. Looking forward to hearing from you.
  23. @Flanker_32, Sorry to tell you that IObit Malware Fighter only has PC version currently. For Android, you can try our AMC Security from https://www.iobit.com/en/store.php @hunterfox, if you meet a driver issues, please try our Driver Booster from https://www.iobit.com/en/driver-booster.php
  24. As it is related to your personal information and license code, please contact us via feedback@iobit.com for further assistance.
  25. Hi Suvigya, Sorry for any inconvenience. When ASC Ultimate detects threats, it will remind the users with a popup window "threat found". If you trust that reported file, you can click "Add to Whitelist" to add that file to the whitelist of our product, then the popup will not appear again. The attached picture is for your reference. Nice day.
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