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Cicely

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Everything posted by Cicely

  1. Hello JORGE BRAGA, Sorry to hear that. May I know how did you find the issue? If you turn off File Guard, can you access the Google page directly? If possible, please record a short video to show the situation when File Guard is on and off. Looking forward to hearing from you.
  2. Hi smccarthy945, Thanks for your feedback. I will report your suggestion to our product team for consideration. By the way, you can always choose to install or not install a recommended program. It can not be established without your authorization. Thanks again and welcome more suggestions.
  3. Hi Wayland, Thanks for your feedback. Sorry for the popup issue. Please close the popups that you are not interested in. Please the password issue, please send us the related screenshot so that we can check it. Guide for taking screenshots can be found on http://www.take-a-screenshot.org Looking forward to hearing from you.
  4. Hi there, Could you please let me know which firewall you are using? Waiting for your reply.
  5. Hi there, Could you please PM our your email address to that we can check it for you? Waiting for your reply.
  6. Hello Please follow the steps below to check again. Run ASC to scan again > in the scan result window, please click System weaknesses in the left panel, then you will see the detailed items scanned out in the right panel > select the items that you need to be fixed > click the Fix button, then ASC will fix them. Note: If you set ASC to fix issues automatically after the scan is finished, you need to set it to manually fix, then you can check the item in the scan result window. Have a nice day!
  7. Hi, Yes. Those ratings can be used as a reference for whether to keep or uninstall a program. Cheers,
  8. Hello, These data generally are from unplugged in device. So it can be cleaned and won't influence the useage of your PC.
  9. Hello, Did you update the database of the security software? If the problem persists, please add our program to the Whitelist.Smart Defrag now is not detected by webroot.
  10. Hi there, Sorry for my late reply. Could you please confirm the database of your anti-virus product is the latest and then download and install the latest version 6 from this link? https://cdn.iobit.com/dl/iobit-software-updater-setup.exe If the detection persists, please kindly take a screenshot of the detection and send it to us via support@iobit.com. Thank you for your time.
  11. Hi, We have updated our database to fix the issue you reported. Please get back to us if you still have the same issue. Thanks,
  12. Hi All, IObit Software Updater v6 is available now. Check it out and enjoy the new features now. 1. Download Now Download IObit Software Updater 6 2. Send your Feedback - E-mail us your suggestions or comments directly: beta-feedback@iobit.com - Join the discussion on our forums. 3. Share IObit Software Updater with your families, friends, and colleagues 4. What's New: + Larger software database helps update 22% more programs + Auto update keeps your programs always up-to-date + Smarter update algorithms guarantee more accurate updates + Strict manual tests ensure all updates are safe and clean + And more can be discovered by you 5. Description: IObit Software Updater is a simple and lightweight program that provides you with a single-click solution to update obsolete software and install must-have software to keep your operating system running smoothly. One-click updates IObit Software Updater saves you a great deal of time from manually visiting different distributors' websites and considering the safety and security of the update. Furthermore, improved update algorithms bring you the most efficient update experience. IObit Software Updater also enables updating the multi-language versions of well-known programs such as Firefox, WinRAR, and Mozilla Thunderbird. Customized Automatic Updates IObit Software Updater allows you to check and update programs automatically at specified intervals based on your needs. When the update is complete, your system can be conveniently shut off or reset. One-click Installation Along with software updates, IObit Software Updater can help you install the necessary programs quickly and easily. It currently supports installing 450+ popular programs in various categories: Browsers, Remote Work Tools, Security, Social, Multimedia, Runtimes, and Utilities & Tools. IObit Picks IObit Software Updater offers the best pricing for several interesting and helpful programs under IObit Picks. Conclusion Overall, IObit Software Updater is the best choice for installing or updating software, especially if you have a new computer or have recently reinstalled, formatted, or upgraded your machine.
  13. Hi, We have got your log. Our experts will further analyze the log file. We will keep you updated. Cheers,
  14. Hi there, Sorry for the problem. Please contact us via email for further investigation. sdfeedback@iobit.com
  15. Hi, So sorry for all the inconvenience. Kindly offer us more details about the games that failed to be detected by IObit Uninstaller. What are the games that have been mistakenly uninstalled by IObit Uninstaller? Cheers,
  16. Hello gregoris, Sorry to miss your post. Does your issue solve? If not, please send me a PM with the related message including the payment screenshot or order reference or the first 4 digits and last 4 digits of the card used so that we can help you locate it. Thanks.
  17. @steveanders48, sorry for my later reply. If your issue repeats, please send me PM with your license code so that I can help you further. @tewtaf, we confirm the auto-renew option has been disabled now. And your license code will not be renewed automatically in the future. If you need further assistance, please feel free to contact us.
  18. Hi harliquin, Sorry to hear that. What is the popup that you mentioned? Please send me the related screenshot so that I can report it to my team and make improvements. Looking forward to hearing from you.
  19. Hi Daskalos, Thanks for your reply. As order issues refer to your privacy, please get help at https://www.iobit.com/en/onlinefeedback.php Or send me PM. Thanks for your understanding/.
  20. Hi, This is a false positive. The false detection has been removed now. Please try our latest IObit Uninstaller v12.4.0.7 to see whether there is any issue. Thanks,
  21. Hi, This is a false positive. The false detection has been removed now. Please try our latest IObit Uninstaller v12.4.0.7 to see whether there is any issue. Thanks,
  22. Hi, This is a false positive. The false detection has been removed now. Please try our latest IObit Uninstaller v12.4.0.7 to see whether there is any issue. Thanks,
  23. Hi, So sorry for the false positive. Please kindly add the file and our program to the exception list of Malwarebytes. Thanks for your kind understanding.
  24. Hi there, Could you please reboot your PC in safe mode? To look into the issue, please download the tool from https://cdn.iobit.com/dl/tools/SDInfoHelper.exe Then double click to run this tool and click “Save report to Desktop”. You will get a zipped file IObit_Debug_Info.zip on your desktop. Please send it to us so that we can get the detailed information to look into. If the mail can't be delivered because of IObit_Debug_Info.zip, please upload it to http://www.wikisend.com/ and then send the upload link to us. Your understanding is highly appreciated. The more information you provide, the easier we can analyze the cause of the problem. Looking forward to hearing from you and we can figure out the solution soon.
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