[Send Your Feedback for Advanced SystemCare 16]

On 7/20/2023 at 9:23 AM, eviscerator said:

about the Itop screen recorder and the Itop VPN icons on the performance monitor. it's not there on ASCU but it's on ASC . what is the difference between the performance monitors? (i know ascu has AV) is it the same or the monitor.exes are different?

Hi

The Performance Monitor on ASC and ASC Ultimate is the same.

Have a nice day!

[Send Your Feedback for Smart Defrag v9]

Hi All,

Good news! Smart Defrag v9 has been released. This new version has new UI with great improvements. Check it out and enjoy the new features.

1. Download Now

Smard Defrag 9

2. Send your Feedback

- E-mail us your suggestions or comments directly: sdfeedback@iobit.com

- Join discussion on our forums.

3. Share Smart Defrag 9 with your families, friends, and colleagues

4. What's New

+ Optimized defrag engine and its algorithm for faster defragmentation and optimization  
+ Improved Analyze to provide more accurate results and more appropriate optimization
+ Enhanced Disk Cleanup to free up more disk space
+ New Lucky Draw to win Smart Defrag Pro for free or favorable discounts for other IObit products  
+ Supported 42 languages
* And more can be discovered by you 

5. Description:

Smart Defrag is a reliable, stable, yet easy-to-use disk optimizer designed for peak hard drive performance. Unlike other disk optimization tools which only provide traditional defragmentation, Smart Defrag also intelligently streamlines your files based on using frequency to accelerate disk data access and lengthen disk lifetime no matter whether it is an HDD or an SSD.

What makes Smart Defrag special and attractive when compared with other disk optimizers?

Defrag HDD Smartly
The smart IObit disk defrag engine makes optimizing HDD easily and effectively, greatly improving HDD's reading/writing speed, access speed, and performance.

Trim SSD Intelligently
While SSD sweeps the computer world, it is also necessary to care for SSD. Smart Defrag introduces the world-leading technology to trim SSD and prolong its lifetime.

Optimize Disk Automatically
Auto Defrag and Scheduled Defrag ensure your disks are always optimized to their top performance. You are totally free from starting an optimization manually.

Optimize Disk Thoroughly
Some fragments can't be defragmented while the PC is running. Boot Time Defrag can defrag the Windows registry and files in every corner of the disk at system startup to release more occupied RAM and ensure the system stability.

Provide Better Gaming
Besides considering common computer users, Smart Defrag also considers gamers. Game Optimize can bring an ultra-smooth gaming experience.

Monitor Disk Status
Disk Health can monitor your disk status in real time and provide an intuitive view to help you know better about your disk status.

In summary, Smart Defrag is a must-have disk optimization tool for quicker data access, faster file processing, and smoother gaming on Windows.

[edit windows iso]

Do you mean you want silent command for scan or update?

[Driver Booster 10..5 Pro does not find updates but avast free does!]

Hi there,

To make sure the drivers in our database are stable enough for most computers, we have more strict rules to filter drivers. Driver Booster only provides updates from Microsoft or official websites. It is normal that Driver Booster displays fewer updates, compared with other driver updater software. If the updates are released by the official, please don’t worry and be patient. Driver Booster will add them once they pass our IObit tests. When you find any updates from the official, please send us the official link directly and we will have a check.

Your understanding is highly appreciated.

[Storage issues - Large files in "ProgramData / IObit / Driver Booster / Donwload" (19 GB)]

Hi there,

You can delete the installed drivers. At the same time, you can also check the checkbox as the screenshot shows.

[Smart Defrag 8.5, deleted My one tab]

Hello,

Sorry to hear that there is a problem when you use IObit product.

Could you please tell us the operations you took with our program before this problem.

Is there any error message? If yes, please take a screenshot and send to us.

And to look into the issue, please download the tool from https://cdn.iobit.com/dl/tools/SDInfoHelper.exe

Then double click to run this tool and click “Save report to Desktop”. You will get a zipped file IObit_Debug_Info.zip on your desktop. Please send it to us so that we can get the detailed information to look into.

Your understanding is highly appreciated. The more information you provide, the easier we can analyze the cause of the problem.

Looking forward to hearing from you and we can figure out the solution soon.

[Privacy Traces cleaner]

16 hours ago, howardtay said:

On my Windows 10 PC Advanced system Care cleans everything as it always has, but shows 9936 items in Privacy Traces every time I run the program, cleans everything but does not remove the 9936 privacy traces no matter how many times I run the software.

Hi

Sorry for the issue you encountered.

Please tell us what browsers you use. If you use Edge, please follow the steps below to check again:

1. Please go to the Microsoft Edge settings window, then refer to the attached picture to turn off the feature Startup boost

2. Open Task Manager to check whether there are still processes related to Edge such as msedge.exe. If there are, please end the processes.

3. Use ASC to scan and fix it again.

Should you need further assistance, please email us again.

[Multi-year subscriptions]

Hi Luận Hồng,

Thanks for your questions.

Yes, there is auto-renewal service to renew your license code when it is going to expire without interruption. Besides, you can renew manually with a large discount at https://www.iobit.com/en/renew.php

It is no need to purchase several license codes at the same time.

Have a great day. 

[google]

Hello JORGE BRAGA,

Sorry to hear that.

May I know how did you find the issue?

If you turn off File Guard, can you access the Google page directly?

If possible, please record a short video to show the situation when File Guard is on and off.

Looking forward to hearing from you. 

 

[Used Car Lot of Software?]

Hi smccarthy945,

Thanks for your feedback.

I will report your suggestion to our product team for consideration.

By the way, you can always choose to install or not install a recommended program. It can not be established without your authorization. 

Thanks again and welcome more suggestions.

 

[popup uodates]

Hi Wayland,

Thanks for your feedback.

Sorry for the popup issue. Please close the popups that you are not interested in. 

Please the password issue, please send us the related screenshot so that we can check it.

Guide for taking screenshots can be found on http://www.take-a-screenshot.org

Looking forward to hearing from you. 

 

 

[Scan Failed! Failed to connect to Driver Booster scan server]

Hi there,

Could you please let me know which firewall you are using?

Waiting for your reply.

[Stop recurring payment]

Hi there,

Could you please PM our your email address to that we can check it for you?

Waiting for your reply.

[No Fix Button For System Weakness]

Hello

Please follow the steps below to check again.

Run ASC to scan again > in the scan result window, please click System weaknesses in the left panel, then you will see the detailed items scanned out in the right panel > select the items that you need to be fixed > click the Fix button, then ASC will fix them.

Note: If you set ASC to fix issues automatically after the scan is finished, you need to set it to manually fix, then you can check the item in the scan result window.

Have a nice day!

[CONFUSION: In Uninstaller, do these User Ratings denote people's suggestions to keep or delete programs?]

Hi,

Yes. Those ratings can be used as a reference for whether to keep or uninstall a program.

Cheers,

[Driver Booster tells me I have 26189 unplugged devices whose data needs cleaning]

Hello,

These data generally are from unplugged in device. So it can be cleaned and won't influence the useage of your PC.

[Smart Defrag v8.0 blocked by AVAST antivirus software]

Hello,

Did you update the database of the security software? If the problem persists, please add our program to the Whitelist.Smart Defrag now is not detected by webroot.

[IOBIT Software Update 5.4.0 has malware or virus]

Hi there,

Sorry for my late reply.

Could you please confirm the database of your anti-virus product is the latest and then download and install the latest version 6 from this link? https://cdn.iobit.com/dl/iobit-software-updater-setup.exe  

If the detection persists, please kindly take a screenshot of the detection and send it to us via support@iobit.com.

Thank you for your time.

[Why does unisntall uninstall all my steam games lo l]

Hi,

We have updated our database to fix the issue you reported.

Please get back to us if you still have the same issue. 

Thanks,

[Send Your Feedback for IObit Software Updater v6]

Hi All,

IObit Software Updater v6 is available now. Check it out and enjoy the new features now. 

1. Download Now 

Download IObit Software Updater 6

2. Send your Feedback 

 - E-mail us your suggestions or comments directly: beta-feedback@iobit.com

- Join the discussion on our forums.

3. Share IObit Software Updater with your families, friends, and colleagues 

4. What's New: 

+ Larger software database helps update 22% more programs
+ Auto update keeps your programs always up-to-date
+ Smarter update algorithms guarantee more accurate updates
+ Strict manual tests ensure all updates are safe and clean
+ And more can be discovered by you 

5. Description:

IObit Software Updater is a simple and lightweight program that provides you with a single-click solution to update obsolete software and install must-have software to keep your operating system running smoothly. 

 

One-click updates
IObit Software Updater saves you a great deal of time from manually visiting different distributors' websites and considering the safety and security of the update. Furthermore, improved update algorithms bring you the most efficient update experience. IObit Software Updater also enables updating the multi-language versions of well-known programs such as Firefox, WinRAR, and Mozilla Thunderbird.

Customized Automatic Updates

IObit Software Updater allows you to check and update programs automatically at specified intervals based on your needs. When the update is complete, your system can be conveniently shut off or reset.

One-click Installation
Along with software updates, IObit Software Updater can help you install the necessary programs quickly and easily. It currently supports installing 450+ popular programs in various categories: Browsers, Remote Work Tools, Security, Social, Multimedia, Runtimes, and Utilities & Tools. 

IObit Picks
IObit Software Updater offers the best pricing for several interesting and helpful programs under IObit Picks.
 
Conclusion

Overall, IObit Software Updater is the best choice for installing or updating software, especially if you have a new computer or have recently reinstalled, formatted, or upgraded your machine.

[Why does unisntall uninstall all my steam games lo l]

Hi,

We have got your log.

Our experts will further analyze the log file. We will keep you updated.

Cheers,

[Smart Defrag v8.0 blocked by AVAST antivirus software]

Hi there,

Sorry for the problem. Please contact us via email for further investigation. sdfeedback@iobit.com

[Why does unisntall uninstall all my steam games lo l]

On 5/13/2023 at 3:24 AM, sydneyblue said:

Unisntaller 12 hasnt been working well for a while. Sometimes it wont even see gamesi  have installed other times it unisntalls all my games 

Hi,

So sorry for all the inconvenience.

Kindly offer us more details about the games that failed to be detected by IObit Uninstaller.

What are the games that have been mistakenly uninstalled by IObit Uninstaller?

Cheers,

[I purchased the license and never received the registration code]

Hello gregoris,

Sorry to miss your post.

Does your issue solve?

If not, please send me a PM with the related message including the payment screenshot or order reference or the first  4 digits and last 4 digits of the card used so that we can help you locate it.

Thanks. 

 

[Cancelling the renewal of the subscription.]

@steveanders48, sorry for my later reply.

If your issue repeats, please send me PM with your license code so that I can help you further.

@tewtaf, we confirm the auto-renew option has been disabled now. And your license code will not be renewed automatically in the future.

If you need further assistance, please feel free to contact us.