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Posts posted by Cicely

  1. Hi TatankaGrande1,

    Sorry to hear that.

    When you meet the issue " it stalls and does not complete the full download.", please follow the steps below to help us further look into it.

    1. Please download the tool from http://testdemo.iobit.com/GetIObitConfigurationFile_isu.exe

    2. Double click GetIObitConfigurationFile_isu to run it, click the button 'Save report to Desktop'

    3. Wait for a while until you see a file su_logs_YYYYMMDD.log generated on your desktop.( YYYYMMDD should be the actual date when this file is generated.)

    4. Send that file su_logs _ YYYYMMDD.log to us.

    Thank you very much and looking forward to hearing from you. 


  2. On 9/1/2021 at 3:54 AM, steveelrick1 said:

    I have the same problem. Start Menu 8 comes and goes. Mainly, it is gone and I am stuck with the absolutely HORRID Windows 11 interface. Microsoft Windows tells me that I cannot revert to Windows 10 without reinstalling it completely, thus losing everything I have on my computer. I see that you asked the first poster for a screenshot. A screenshot of what? I need more guidance on this.

    So sorry Start Menu 8 can't fully support Win11 now. We have forwarded your feedback to our product team. Our experts will keep improving our program.
    Much appreciated your understanding.

  3. Hello mike cambridge,

    Sorry for the current inconvenience.

    Please download the tool from http://testdemo.iobit.com/InfoHelper.exe.

    Double click to run this tool on the PC with problem and click 'Save report'. 
    After it finishes, you will get a pop up window to tell you where the report file IObit_Debug_Info.zip is saved. Click 'OK' button to open that saved folder.  
    Send the zipped file to us so that we can get the detailed information to look into.

    Looking forward to hearing from you.

  4. Hello altair6,

    To hep you out of the issue, please take the steps as follows:

    1. Please send us the related screenshot to show the error message you got.

    Guide for Taking ScreenShots: http://graphicssoft.about.com/cs/general/ht/winscreenshot.htm

    Or just take a video of what happens. 

    2 .Download https://cdn.iobit.com/dl/db/debug/DBInfoHelper.exe, >> double click to run this tool>> click 'Save report to Desktop' >> find db_info_xxxx.zip on your desktop >> send us the zip file. We will analyze the file and look into the problem asap.

    Thanks for your patience. Looking forward to your reply.


  5. Hello Frank3252,

    Thanks for your question.

    What do you mean "synce all IOBIT products "? Do you mean that you have several license code for ASC Ultimate and want to merge them into one?

    If so, send me the license codes you have to PM and I can merge them for you.

    If not, please describe your requirements more clearly so that I can help you futher.

    Looking forward to hearing from you. 

  6. Hi,

    Before the fix, you can manually right-click the installation files that you don't want to clean the Ignore list so it will not be deleted. If you have deleted some installation files by mistake, you can go to the Recycle Bin to try to restore those files.

    For the shortcut issue you reported, user's can also ignore the items that they want to keep. We have forward your suggestion to our product team and they will further optimize this feature.

    Much appreciated your understanding.

  7. Hi,

    Currently, this option is not available on some systems, and our experts are working on this and will further solve this problem.

    Much appreciated your understanding.

  8. 5 hours ago, FAM10 said:


    This is a recurring problem of all versions of ASC. I have reported the same issue since version 13 and now with this version 15 it seems to be the same:

    In Settings / Ignore list / Browser Cookies / 'Cookies to Delete':

    ASC can´t detect the cookies present in the browsers to be able to make the selection to ignore. Please, see the attached image where ASC is compared with CCleaner to understand the issue better.

    I have the last version of Microsoft Edge Chromium browser, on Windows 10 Home 10.0.19043.

    cookies ASC15 vs CCleaner.jpg

    Sorry for that.

    We need more information to further check the issue. Please follow the steps below to send us the debug file.

    Download the tool from http://testdemo.iobit.com/InfoHelper.exe. Then double click to run this tool on the PC with the problem and click "Save report". After it finishes, you will get a pop-up window to tell you where the report file IObit_Debug_Info.zip is saved. Click the "OK" button to open that saved folder.

    Please send the zipped file IObit_Debug_Info.zip to us via feedback@iobit.com.

    Thank you.


  9. 14 hours ago, U H Khan said:

    My Advanced System care pro 14 Automatically update all software in my computer. Some of software I do not want update or I wan stop this function. Its automatically upate some software what I do not want. how to stop this. Like VLC I do not want update . But it automatically update every time after I reinstall old version. 

    Please refer to the attached picture to go to the settings window of ASC to set it.

    Have a nice day!

    update settings.jpg

  10. Hi all,

    Advanced SystemCare 15 Final is available. Check it out and enjoy the new features now. 🙂😉

    1. Download Now
    Download from Major Geeks

    2. Send your Feedback
    - E-mail us your suggestions or comments directly: feedback@iobit.com
    - Join discussion on our

    3. Share Advanced SystemCare 15 with your families, friends, and colleagues

    4. What's New:

    + New clean and simple UI brings a more intuitive and user-friendly experience
    + New WebGL and Audio fingerprint protections drastically enhance the protection against online tracking, bringing you anonymous online browsing
    + Junk File Clean helps you release 20% more disk space with the deeper and more thorough cleanup
    + Privacy Sweep now can clear much more privacy traces to bring you higher privacy security
    + Enhanced Software Updater can update 33% more outdated programs with just 1-click
    + Enhanced Startup Optimizer can optimize 30% more startup items for a much faster PC startup
    + Expanded Surfing Protection database by 10% for more secure and smoother browsing
    + Expanded Anti-Spyware database by 4% for a more secure system
    + Optimized data display on multiple modules to make it more informative and beginner-friendly
    + Optimized scan algorithms for faster scan
    + Improved Performance Monitor for more accurate temperature detection
    + Fully compatible with Windows 11
    + Supports 37 localized languages
    + And more can be discovered by you  

    5. Description: 

    Advanced SystemCare is an all-in-one yet easy-to-use software to clean, optimize, speed up, and protect your PC, as well as guard your privacy. With the clean, intuitive, and informative UI, it can be easily navigated without a second thought, even if for beginners.

    The most attractive feature is the powerful 1-click scan and fix. On the one hand, the smart AI Mode can make a personalized solution for you to liberate your computer and save your time; on the other hand, the comprehensive Manual Mode allows you to tune up your PC freely according to your special needs, including clean up junk files, leftovers, and invalid shortcuts, sweep privacy traces, remove spyware, accelerate Internet speed, update outdated programs and drivers, fix disk errors, system weaknesses, and security holes, and enable antivirus & firewall protections.

    Besides, Advanced SystemCare has plenty of features to further speed up and secure your PC, such as: stop unnecessary startup items to make your PC boot up faster, clean up junk files and invalid registry entries to bring you a more responsive system, accelerate your network and browsers in an all-around way to let you surf online freely, keep your installed programs always up-to-date automatically, and disguise your online identity and activities to create a safer online world for you.

    Moreover, the new version Advanced SystemCare 15 improves almost all modules. The improved Performance Monitor presents you with more accurate data about PC’s RAM/CPU/Disk usage, CPU/GPU/Mainboard temperature, and fan speed in real time, and lets you quickly end the processes with high RAM/CPU/Disk usage to further speed up your PC. The upgraded Protect tab protects you against more viruses, spyware, phishing scams, cryptocurrency mining attacks, suspicious emails, and other online risks; alerts you about homepage & search engine modifications; blocks annoying ads and unauthorized accesses to your sensitive data; stops digital fingerprints being stolen. And the significantly enhanced Software Updater helps you update more programs to their latest versions at the earliest time.

    Last but not least, Advanced SystemCare also fine-tuned over 10 useful tools, such as Win Fix, Smart RAM, Internet Booster, Large File Finder, Disk Cleaner, Registry Cleaner, File Shredder, Undelete, FaceID, and DNS Protector, to further clean and optimize your PC.

    In summary, Advanced SystemCare helps you unlock the full potential of your PC and delivers you an unprecedented experience of a faster and safer PC.  

    We look forward to receiving your feedback on this new version. 🙂🙂

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