IObit Software Updater v4.2 Sometimes Stalls When Updating Software in IObit Software Updater v4 Posted September 1 Hi TatankaGrande1, Sorry to hear that. When you meet the issue " it stalls and does not complete the full download.", please follow the steps below to help us further look into it. 1. Please download the tool from http://testdemo.iobit.com/GetIObitConfigurationFile_isu.exe 2. Double click GetIObitConfigurationFile_isu to run it, click the button 'Save report to Desktop' 3. Wait for a while until you see a file su_logs_YYYYMMDD.log generated on your desktop.( YYYYMMDD should be the actual date when this file is generated.) 4. Send that file su_logs _ YYYYMMDD.log to us. Thank you very much and looking forward to hearing from you.