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Cicely

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Posts posted by Cicely

    Blue Screen Of Death - SmartDefragDriver.sys

    in Smart Defrag

    Posted

    Hi there，

    Could you please reboot your PC in safe mode?

    To look into the issue, please download the tool from https://cdn.iobit.com/dl/tools/SDInfoHelper.exe

    Then double click to run this tool and click “Save report to Desktop”. You will get a zipped file IObit_Debug_Info.zip on your desktop. Please send it to us so that we can get the detailed information to look into.
    If the mail can't be delivered because of IObit_Debug_Info.zip, please upload it to http://www.wikisend.com/ and then send the upload link to us.
    Your understanding is highly appreciated. The more information you provide, the easier we can analyze the cause of the problem.
    Looking forward to hearing from you and we can figure out the solution soon.

     

    Windows 11 Build 25352 is the real virus program controlling not ASCU v.16.1.0.16

    in Advanced SystemCare Ultimate 16

    Posted

    On 4/29/2023 at 3:08 AM, Elopez171529 said:

    ASCU v.16.1.0.16 

    Windows 11 Build 25352

    ASCU is not the virus program running this Windows 11 version, whatever decisions you make in ASCU are rejected by Windows Defender.

     

    Hi

    Sorry for the issue you encountered. Please provide us with more details and relevant screenshots of the issue for further checking.

    And please download the tool from https://cdn.iobit.com/dl/tools/InfoHelper.exe. Then double-click to run this tool on the PC with the problem and click "Save report". After it finishes, you will get a pop-up window to tell you where the report file IObit_Debug_Info.zip is saved. Click the "OK" button to open that saved folder.

    Please send the zipped file IObit_Debug_Info.zip to us via the email address feedback@iobit.com.

    Thank you.

    ASC 16 Pro purchase mishap

    in Advanced SystemCare 16

    Posted

    On 4/29/2023 at 12:55 AM, shawnazzopardi said:

    I sent all that by email, and until now, I've heard nothing back sadly.

    Hi

    I am sorry to hear that you did not receive my reply. Actually, I replied to your email on April 27. 

    I replied to your email again just now. Please check both the email inbox and spam folder.

    Let me know if you have any questions about our products.

    Have a nice day!

    Problem compatibility Iobit Advance systemCar with Discord

    in Advanced SystemCare 16

    Posted

    On 5/3/2023 at 5:41 PM, Madnek said:

    Since I use this software,

    I have evry time a crash when I start an audio conversation in Discord,

    When I unstall Iobit System care it doesn't occur anymore.

    What options i need to check or uncheck to stop this problem?

    Hi

    Sorry for the issue you encountered.

    Please download the tool from https://cdn.iobit.com/dl/tools/InfoHelper.exe. Then double-click to run this tool on the PC with the problem and click "Save report". After it finishes, you will get a pop-up window to tell you where the report file IObit_Debug_Info.zip is saved. Click the "OK" button to open that saved folder.

    Please send the zipped file IObit_Debug_Info.zip to us via the email address feedback@iobit.com.

    Thank you.

    [Explanation] Driver Booster 10 - PC Locks Down While Trying to Update Drivers

    in Driver Booster 10

    Posted

    Hi there,

    Since the environment of each PC is different, we need the tool to get the information about your system and the operation of our program. Without the required information, we can do little to analyze the issue or further help you. Your understanding is highly appreciated and it would be much better if you can follow the steps in the previous email to get the information.
    Please download https://cdn.iobit.com/dl/db/debug/DBInfoHelper.exe > double click to run this tool on the problem PC > click 'Save report to Desktop' > find db_info_YYMMDD.zip on your desktop > send us the zip file.

    We will analyze the file and try our best to find a solution for you.

    Driver booster kinda killed my laptop...

    in Driver Booster General Discussions

    Posted

    Hi there,

    Since the environment of each PC is different, we need the tool to get the information about your system and the operation of our program. Without the required information, we can do little to analyze the issue or further help you. Your understanding is highly appreciated and it would be much better if you can follow the steps in the previous email to get the information.
    Please download https://cdn.iobit.com/dl/db/debug/DBInfoHelper.exe > double click to run this tool on the problem PC > click 'Save report to Desktop' > find db_info_YYMMDD.zip on your desktop > send us the zip file.

    We will analyze the file and try our best to find a solution for you.

    Driver Booster Pro Updates

    in Driver Booster General Discussions

    Posted

    Hi there,

    Generally, a new version will be released first. Several days, later, the patch for update will be released and then the pro versions will update automatically.

    If you have purchase a code for Driver Booster, you need to activate the pro version for your code manually. Please refere to the following page.

    https://www.iobit.com/en/hotquestions-db.php

    Should you need any further assistance, please let me know.

    New Uninstaller uses to much CPU

    in General Forum Items

    Posted

    Hi Elopez171529,

    Sorry to hear that.

    To look into the issue, please follow the steps below to help us look into the issue:

    1. Download the tool from https://cdn.iobit.com/dl/tools/GetIObitConfigurationFile.exe

    2. Double click GetIObitConfigurationFile.exe to run it, click the button 'Save report to Desktop'

    3. Wait for a while until you see a file IU_logs_YYYYMMDD.log generated on your desktop.

    4. Send that file iu_logs_ YYYYMMDD.log to us.

    Please also send us the related screenshots to show the situation you mentioned. 

    Thank you very much and looking forward to hearing from you.

    Some questions

    in Advanced SystemCare 16

    Posted

    On 4/23/2023 at 4:41 AM, gamekid said:

    Running a system care in manual mode, for system optimizations, brings up some interesting options. Two of these are 

    Optimize the boot sector automatically to speed up the boot time 

    and

    optimize the refresh strategy of windows file list

    There are other options present, but I'll start with these two.

    I can't find any detailed info about anything. 

    Hello,

    Thanks for your feedback.

    Please tell us what kind of information you want to know about the items scanned out.

    Have a nice day!

    ASC 16 Pro purchase mishap

    in Advanced SystemCare 16

    Posted

    On 4/22/2023 at 1:54 PM, shawnazzopardi said:

    As an edit, What I mean by remedied is, can I get the subscription switched over to a different email?

    Hi

    Please provide us with the following information as many as possible so that we can locate the order and further assist you. 
    - Reference number of the order; (if paid by PayPal, you can find the order reference number in the transaction details within your PayPal account under InvoiceID)
    - Email address used in the order (if paid using PayPal as a payment method, provide us with your PayPal email address.)
    - Website from where you made a purchase;
    - First 4 digits and last 4 digits of the card are charged;
    - Date of the charge;
    - Description of the charge as shown on your account statement

    Or please kindly send us a copy of the invoice to that we can track your order and assist you ASAP.

    Note: Please do not send the info here because the info is your personal info. Please send the info to the email address feedback@iobit.com.

    Send Your Feedback for Advanced SystemCare 16

    in Advanced SystemCare 16

    Posted

    On 4/24/2023 at 2:48 AM, sapphire007 said:

    Hi, 

    I really like the ASC 16, it's very good to boost my PC and manage my services or startup items. I'm using this software since 2013 and I'm totally satisfied. My favourite function is program deactivator.. The AI mode is good option, if I want to optimize my PC automatically. The startup manager works great and I can delay or disable the unwanted apps and services. As for suggestion: Please remove the Itop screen recorder and the Itop VPN from the performance monitor.(I sent screenshot: how I like the performance monitor) I know I can disable them, but it's frustrating to do that again and again when I reinstall my Windows. Thank you for the great software Iobit!

    iobit performance monitor.png

    ASCLog-2023-04-04(20-51-46).txt 429.39 kB · 2 downloads

    Hi

    Thanks for choosing our product to care for your PC and we are happy to hear you like ASC.

    Currently, we are partnered with iTop Inc. to help promote its products. Please follow the steps below to remove iTop VPN from Performance Monitor:

    Fully spread Performance Monitor > Click Network > Click Hide > Restart Performance Monitor

    We are sorry that the promotion for iTop Screen Recorder cannot be removed now. We've recorded your feedback for further consideration.

    Have a nice day!

     

    Reconfiguring ASC 16 cleaning options

    in Advanced SystemCare 16

    Posted

    On 4/11/2023 at 11:01 AM, Matthew Meraw said:

    As Privacy Sweep, Junk Files and Registry Clean are the three most cluttered areas and impact computer performance the most they should be aggregated under a separate button to speed up the computer with a single click.

    Hello,

    Thanks for your valuable suggestion. We've recorded it for further consideration.

    Have a nice day!🙂

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