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Cicely

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Everything posted by Cicely

  1. Hi Muhannad, Sincerely sorry for my late reply as it took some time for our programers to look into the issue. Well, we are sorry to tell you that the issue you mentioned will be fixed in IObit Malware Fighter v9. Sincerely sorry for the current inconvenience.
  2. Hello William, Sorry to ohear that. But there should be some misunderstandings. Usually, we an help users find their order with one or more of the following information: - Reference number of the order; - Name or Email filled in the order; - First 4 digits and last 4 digits of the card used; - A copy of your payment records. The payment ID you mentioned can also be helpful to find the order sometimes. But as you said you typed the wrong payment ID, so it is possaible that we can not help you find the order with it. I checked your case with Maggie, she asked you to send the payment screenshot or the card No. to help you find the order. As we can not find the order with the Email you supplied. The best way to help you find the order is to send us a complete payment screenshots with order reference. As you know some users may type wrong Email and then we can not find the order. Please kindly send us the related message so that we can help you futher. Thanks for your understanding.
  3. Hi marmackco and Inazuma, Actually, it is an recommendation. Users can refuse it if you are not interested in it. Sorry if you did not cancel it and install it actidently. I will report your feedback to our prouct team. We will keep on improving to let users who really need this program can have a changce to know it. At the same time, do not disturb those who are not interested in. Thanks for your understanding.
  4. Hallo, Bei einer SSHD empfehlen wir dennoch, die Festplatte als HDD zu defragmentieren. Es hat keinen Einfluss auf die Nutzung Ihrer Festplatte. ========== Hello, For an SSHD, we still suggest you defrag the disk as an HDD. It won't influence the usage of your disk.
  5. Hello alex92_2, Sorry to tell you that our programmers are quite busy this year. IObit Malware Fghter v9 will be postponed. But it will be released finally. Thanks for your patience.
  6. Hello xNightWulf, Happy to hear that you have not meet the issue again. If any issue happens again, please give us more details with related screenshots so that we can look into it futher.
  7. Hi dear, Kindly download the fixed setup file from https://ufile.io/knpjxci1 and reinstall IObit Uninstaller. Then try to uninstall Office 365 again to see how it works. Cheers,😀
  8. Hi Buddahfan, Sorry for that. We've already contacted Firefox and now we're working on it. We'll tell you as soon as possible after we solve it.
  9. Hello Gilberto Assunção, Please post in English as it is the forum rule. You can use Google transale. How did you get the link you mentiond? Please describe the issue more clearly so that I can help you futher. ============================================================================== Olá Gilberto Assunção, Por favor, poste em inglês, pois é a regra do fórum. Você pode usar a transação do Google. Como você conseguiu o link que você mencionou? Descreva o problema com mais clareza para que eu possa ajudá-lo mais.
  10. Hello Muhannad, Sorry to hear that. What did you do before the issue? Please download the tool from http://testdemo.iobit.com/InfoHelper.exe. Double click to run this tool on the PC with problem and click 'Save report'. After it finishes, you will get a pop up window to tell you where the report file IObit_Debug_Info.zip is saved. Click 'OK' button to open that saved folder. Send the zipped file to us so that we can get the detailed information to look into. Looking forward to hearing from you.
  11. @Flanker_32, Sorry to tell you that IObit Malware Fighter only has PC version currently. For Android, you can try our AMC Security from https://www.iobit.com/en/store.php @hunterfox, if you meet a driver issues, please try our Driver Booster from https://www.iobit.com/en/driver-booster.php
  12. As it is related to your personal information and license code, please contact us via feedback@iobit.com for further assistance.
  13. Hi Suvigya, Sorry for any inconvenience. When ASC Ultimate detects threats, it will remind the users with a popup window "threat found". If you trust that reported file, you can click "Add to Whitelist" to add that file to the whitelist of our product, then the popup will not appear again. The attached picture is for your reference. Nice day.
  14. Hi, Thanks you for all your suggestions. We have forwarded them to our product team. Cheers,😉
  15. Hi Penguin, Sorry to hear that. If it is empty, sorry it can not be back in this situation. Please ensure your PC work normally during your record to ensure to save the recorded video successfully.
  16. Hi Reasman, Sorry to hear that. Please check and ensure t update to the latest IObit Malware Fighter v8.8. If the issue repeats, please download the tool from http://testdemo.iobit.com/InfoHelper.exe. Double click to run this tool on the PC with problem and click 'Save report'. After it finishes, you will get a pop up window to tell you where the report file IObit_Debug_Info.zip is saved. Click 'OK' button to open that saved folder. Send the zipped file to us so that we can get the detailed information to look into. Looking forward to hearing from you.
  17. Hi, Thank you for your suggestion, and our experts would further consider your suggestion. Cheers,
  18. Hi, Happy to hear that you love our program. We will keep on improving it. Cheers,😀
  19. Hi, Kindly download the fixed setup file from https://ufile.io/knpjxci1. Reinstall IObit Uninstaller and try to uninstall Office 365 again to see how it works. Cheers,
  20. Hi Ricardo, Sorry for that. Please uninstall the current version, then download and reinstall the latest one from https://m.majorgeeks.com/files/details/advanced_systemcare_ultimate_10.html to check again. If the issue persists, please send us a PM or contact us via feedback@iobit.com for further assistance. Nice day.
  21. Hi, So sorry but some suggestions may not be implemented due to many factors. We will further forwarded your suggestions to our product team. Much appreciated your understanding.
  22. Hello, Thanks for your questions. Do you mean change the degrees in Advanced SystemCare? Please just click C or F to change into the one you want. Any other questions, please feel free to tell me.
  23. Hello, Thanks for your question. Currently, we have alreadly supported Windows 11. If you meet any issues on Windows 11. Please describe the precise issue more clearly with related screenshots so that we can look into it futher. Looking forward to hearing from you.
  24. Hi there, It seem that we have received your feedback in our ticket. We are dealing with this issue. We hope this can be figured out soon.
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