Cicely

Hi Our technicians say they will fix the issue in future versions. Please stay tuned for our product. Have a nice day!

Hello AMK, Thanks for your feedback. Please ensure that you set the password according to its requirements. If you still meet issues, please send me a private message with more details and related screenshots so that we can help you further. Have a great day.

Hi I am not very clear about your meaning. Please provide us with more details. Thank you.

Hi there, Welcome to our forum! Yes, of course. You can download our latest version from our website to have a try. The product manual is for your reference: http://www.iobit.com/product-manuals/asc-help/ Have a nice day!

Hi stanthemanwithaplan, Thanks for your feedback. What's wrong between fastio and IObit Uninstaller? Please kindly describe the precise issue more clearly so that we can help you further. By the way, our programs update frequently, and you can get the latest IObit Uninstaller from https://cdn.iobit.com/dl/iobituninstaller.exe Looking forward to hearing from you.

Dear user, Sorry for the delayed reply. We analyzed the log and find there is an error code 19 in ASUS Number Pad Please follow the steps in the attachment to see if it can fix the problem. (Note: the attached file is in English, you can use google translate https://translate.google.com to help you understand the attached file) If the problem remains, please download http://www.cd4o.com/drivers/debug/DBInfoHelper.exe > double click to run this tool on the problem PC > click 'Save report to Desktop' > find db_info_YYYYMMDD.zip on your desktop > send us the zip file to look into the issue. Thanks in advance. Solutions to error code.docx

Hi there, 1. Please download and install the driver from the link below to see if it can fix the problem: https://dlcdnets.asus.com/pub/ASUS/GamingNB/DriverforWin10/TouchPad/PrecisionTouchPad_ROG_ASUS_Z_V11.0.0.32Sub3_15430.exe https://dlcdnets.asus.com/pub/ASUS/GamingNB/DriverforWin10/INFUpdate/INFUpdate_DCH_ROG_Intel_Z_V10.1.31.2_15362.exe https://dlcdnets.asus.com/pub/ASUS/GamingNB/DriverforWin10/SerialIO/SerialIO_ROG_Intel_Z_V30.100.2020.7_18254.exe 2. Reboot PC. Tell us if the driver is installed successfully, or if your system is back to normal. No matter whether the problem is fixed or not, please let me know the result. 3. If the installation fails, please download https://cdn.iobit.com/dl/db/debug/DBInfoHelper.exe, >> double click to run this tool >> click 'Save report to Desktop' >> find db_info_YYYYMMDD_i.zip on your desktop >> send us the zip file. And also please send us the related screenshot of the error message you get when you install the driver. Thank you for your time.

Hi It is very strange as the email address feedback@iobit.com is correct. Thanks for sending us the file. We've forwarded it to our technicians for further checking. We'll keep you informed. Have a nice day!

Hello patrickgregory, Sorry to miss your message. Does the issue repeat? If it does, please send us the related screenshots so that we can help you further. Looking forward to hearing from you.

Hi Andy, You can keep your current version. But it is always suggested to update to the latest version to enjoy new features and improvements. For the situation you mentioned, there should be some misunderstandings. If you still have issues, please send us the related screenshots so that we can help you further. Looking forward to hearing from you.

Hello m22tanker, Sorry to hear that. I have reported your feedback to our product team. We will keep on improving. For your refund request, please get help at https://www.iobit.com/en/refund.php Sorry to see you go.

Hi there, If the problem is not fixed, please get information with the tool again. We will further analyze it after we receiving the log. https://cdn.iobit.com/dl/db/debug/DBInfoHelper.exe

Glad to hear that the problem is fixed. Malwarebytes reports IObit products so you need to add all IObit products into its Whitelist.

Hi Thanks for your suggestions. We've recorded them for further consideration. Nice day🙂

Hi Sorry for the issue you encountered. Please download the tool from https://cdn.iobit.com/dl/tools/InfoHelper.exe. Then double-click to run this tool on the PC with the problem and click "Save report". After it finishes, you will get a pop-up window to tell you where the report file IObit_Debug_Info.zip is saved. Click the "OK" button to open that saved folder. Please send the zipped file IObit_Debug_Info.zip to us via the email address feedback@iobit.com. Thank you.

Hello Vadim2023, Sorry for my late reply. For order issue, as it refers to your purchasing Email and privacy, please send us the payment screenshot, the purchasing Email and the order reference by PM or get faster Online help

Does your mouse now work well?

Hi there, Thank you for your feedback. We will check it.

Sorry for that delayed reply. Please feel free to contact us when you need our help.

Hi there, According to the log, we find you have updated several drivers on March 1 for unplugged USB devices. Did the problem happens after March 1? Anyway, could you please send us the serial information for your mouse so that we can search driver for you to fix the problem? Waiting for your reply.

Dear user, Sorry for the inconvenience. Could you please install the latest version of Driver Booster to check whether the problem persists? https://cdn.iobit.com/dl/db/debug/driver_booster_setup.exe If yes, please follow the following steps to help us locate the problem and look into it: 1. Specify this problem with more details, or send us screenshots of error messages and related information. Guide for Taking Screenshots: http://graphicssoft.about.com/cs/general/ht/winscreenshot.htm Or just take a video of what happens. 2. Please download https://cdn.iobit.com/dl/db/debug/DBInfoHelper.exe > double click to run this tool on the problem PC > click 'Save report to Desktop' > find db_info_YYMMDD.zip on your desktop > send us the zip file. We will analyze the file and try our best to find a solution for you. If the mail can't be delivered because of IObit_Debug_Info.zip, please upload it to http://www.wikisend.com/ and then send the upload link to us. Thanks.

Hi there, Sorry for the delayed reply. We have contacted Webroot and get a reply that the detection is demoved. Could you please update the database of the security software and then check whether the problem is fixed? Should you need any further assistance, please feel free to contact us.

Hi Currently, ASC only scans C drive for system file cleaning; for disk optimization, it can scan any drive including a USB flash drive, you can select other drives in the settings window; for shortcuts cleaning, the tool Shortcut Fixer in Toolbox of ASC can also scan any drive. ASC has many tools in Toolbox and some tools can scan other drivers. You can go to Toolbox to check the tools as per your needs. Have a nice day!

Hi Sorry for the issue you encountered. Please download the tool from https://cdn.iobit.com/dl/tools/InfoHelper.exe. Then double-click to run this tool on the PC with the problem and click "Save report". After it finishes, you will get a pop-up window to tell you where the report file IObit_Debug_Info.zip is saved. Click the "OK" button to open that saved folder. Please send the zipped file IObit_Debug_Info.zip to us via the email address feedback@iobit.com. Thank you.

Hi Sorry for the issue you encountered. Please download the tool from https://cdn.iobit.com/dl/tools/InfoHelper.exe. Then double-click to run this tool on the PC with the problem and click "Save report". After it finishes, you will get a pop-up window to tell you where the report file IObit_Debug_Info.zip is saved. Click the "OK" button to open that saved folder. Please send us the zipped file IObit_Debug_Info.zip via the email feedback@iobit.com. Thank you.