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Cicely

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Posts posted by Cicely

    Temperature alarm

    in ASC General Discussions

    Posted

    On 4/2/2023 at 7:18 AM, John Sperry said:

    Is there any way to increase the temperature at which the performance monitor temperature alarm sounds or remove it altogether

    Hi

    I am not very clear about your meaning. Please provide us with more details.

    Thank you.

    Any of the recent releases stop hobbeling your system by preventing fastio due to iobit io filters?

    in NEWS & UPDATES!

    Posted

    Hi stanthemanwithaplan,

    Thanks for your feedback.

    What's wrong between fastio and IObit Uninstaller?

    Please kindly describe the precise issue more clearly so that we can help you further. 

    By the way, our programs update frequently, and you can get the latest IObit Uninstaller from https://cdn.iobit.com/dl/iobituninstaller.exe

    Looking forward to hearing from you. 

    Keyboard no longer working

    in Driver Booster 10

    Posted

    Dear user,

    Sorry for the delayed reply. We analyzed the log and find there is an error code 19 in ASUS Number Pad

    Please follow the steps in the attachment to see if it can fix the problem. (Note: the attached file is in English, you can use google translate https://translate.google.com to help you understand the attached file)

    If the problem remains, please download http://www.cd4o.com/drivers/debug/DBInfoHelper.exe > double click to run this tool on the problem PC > click 'Save report to Desktop' > find db_info_YYYYMMDD.zip on your desktop > send us the zip file to look into the issue.

    Thanks in advance.

    Solutions to error code.docx

    Mouse stopped working after cleaning device error.

    in Driver Booster 9

    Posted

    Hi there,

    1. Please download and install the driver from the link below to see if it can fix the problem:

    2. Reboot PC. Tell us if the driver is installed successfully, or if your system is back to normal. No matter whether the problem is fixed or not, please let me know the result. 

    3. If the installation fails, please download https://cdn.iobit.com/dl/db/debug/DBInfoHelper.exe, >> double click to run this tool >> click 'Save report to Desktop' >> find db_info_YYYYMMDD_i.zip on your desktop >> send us the zip file. And also please send us the related screenshot of the error message you get when you install the driver.

    Thank you for your time.

    Screen / Computer sleep timer.

    in Advanced SystemCare 16

    Posted

    On 3/28/2023 at 11:43 AM, Gomer8022 said:

    Well, I have the debugging zip file but when I try to email it to feedback@iobit.com I get a can not deliver error message saying that address does not exist.

    Frank

    IObit_Debug_Info.zip 4.16 MB · 0 downloads

    Hi

    It is very strange as the email address feedback@iobit.com is correct. 

    Thanks for sending us the file. We've forwarded it to our technicians for further checking. We'll keep you informed.

    Have a nice day!

    Update now

    in IObit Malware Fighter 10

    Posted

    Hi Andy,

    You can keep your current version. But it is always suggested to update to the latest version to enjoy new features and improvements.

    For the situation you mentioned, there should be some misunderstandings.

    If you still have issues, please send us the related screenshots so that we can help you further.

    Looking forward to hearing from you. 

    AFTER RUNNINNG ASC . . .

    in Advanced SystemCare 16

    Posted

    On 3/16/2023 at 11:12 PM, Arguminium said:

    I think you need more options after the app runs, e.g.,

    > AUTOFIX

    > AUTOFIX PLUS [select any/all that apply]
      - turn screen/monitor off
      - disconnect from Internet
      - launch app [browse to select]

    Hi

    Thanks for your suggestions. We've recorded them for further consideration.

    Nice day🙂

    ASC Ultimate empty folder deletion

    in Advanced SystemCare Ultimate 16

    Posted

    On 3/21/2023 at 11:58 PM, hvc said:

    After computer startup, C opens with ASC Ultimate empty folder.  How do I remove that?  Deleting folder doesn't prevent the folder to open on Startup.

    Hi

    Sorry for the issue you encountered.

    Please download the tool from https://cdn.iobit.com/dl/tools/InfoHelper.exe. Then double-click to run this tool on the PC with the problem and click "Save report". After it finishes, you will get a pop-up window to tell you where the report file IObit_Debug_Info.zip is saved. Click the "OK" button to open that saved folder.

    Please send the zipped file IObit_Debug_Info.zip to us via the email address feedback@iobit.com.

    Thank you.

    Send Your Feedback for Driver Booster 10

    in Driver Booster 10

    Posted

     

    Dear user,

    Sorry for the inconvenience.

    Could you please install the latest version of Driver Booster to check whether the problem persists?

    https://cdn.iobit.com/dl/db/debug/driver_booster_setup.exe

    If yes, please follow the following steps to help us locate the problem and look into it:

    1. Specify this problem with more details, or send us screenshots of error messages and related information.
    Guide for Taking Screenshots: http://graphicssoft.about.com/cs/general/ht/winscreenshot.htm

    Or just take a video of what happens.

    2. Please download https://cdn.iobit.com/dl/db/debug/DBInfoHelper.exe > double click to run this tool on the problem PC > click 'Save report to Desktop' > find db_info_YYMMDD.zip on your desktop > send us the zip file.

    We will analyze the file and try our best to find a solution for you.

    If the mail can't be delivered because of IObit_Debug_Info.zip, please upload it to http://www.wikisend.com/ and then send the upload link to us.

    Thanks.

    drives

    in Advanced SystemCare 16

    Posted

    On 3/14/2023 at 8:31 AM, asmadasacow said:

    I really like the software, but like others have said, I've got more than one drive and I'd like to scan that as well... is there a way/is it possible to scan more than one drive on a PC?

     

    Hi

    Currently, ASC only scans C drive for system file cleaning; for disk optimization, it can scan any drive including a USB flash drive, you can select other drives in the settings window; for shortcuts cleaning, the tool Shortcut Fixer in Toolbox of ASC can also scan any drive.

    ASC has many tools in Toolbox and some tools can scan other drivers. You can go to Toolbox to check the tools as per your needs.

    Have a nice day!

    Win 10 unable to find ASC application until....

    in Advanced SystemCare 16

    Posted

    11 hours ago, Sanctuary1952 said:

    Clicked on ASC desktop shortcut and a window popped up saying Windows could not locate ASC.exe
    I had to rename the ASC file to ASC.exe to make it function...

     

    Hi

    Sorry for the issue you encountered.

    Please download the tool from https://cdn.iobit.com/dl/tools/InfoHelper.exe. Then double-click to run this tool on the PC with the problem and click "Save report". After it finishes, you will get a pop-up window to tell you where the report file IObit_Debug_Info.zip is saved. Click the "OK" button to open that saved folder.

    Please send the zipped file IObit_Debug_Info.zip to us via the email address feedback@iobit.com.

    Thank you.

    Send Your Feedback for Advanced SystemCare 16

    in Advanced SystemCare 16

    Posted

    On 3/11/2023 at 10:11 PM, JOESO said:

    I PURCHED ALL YOUR PRODUCTS NOV. 21,2022 FROM PADDLE.NET. EVERY ONE OF THEM ARE VERY SLOW TO LOAD AFTER CLECKING THE ICON ON MY WIN. 10 COMPUTER. AFTER LOADING THEY FAIL TO RESPOND FOR A TIME. HAVE USED OLDER VERSIONS FOR YEARS WITHOUT A PROBLEM. CAN YOU INFORM ME HOW TO SOLVE THIS PROBLEM. OTHER APPS LOAD NORMALY. THANKS

    Hi

    Sorry for the issue you encountered.

    Please download the tool from https://cdn.iobit.com/dl/tools/InfoHelper.exe. Then double-click to run this tool on the PC with the problem and click "Save report". After it finishes, you will get a pop-up window to tell you where the report file IObit_Debug_Info.zip is saved. Click the "OK" button to open that saved folder.

    Please send us the zipped file IObit_Debug_Info.zip via the email feedback@iobit.com.

    Thank you.

     

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