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Cicely

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Everything posted by Cicely

  1. Hello, Thanks for your question. Well, the order means you only paid for Advanced SystemCare 14 PRO. The other 3 programs are free gifts. It means you pay for Advanced SystemCare 14 PRO for 3 PCs but you get another 3 IObit Program for 1 PC for free. Enjoy your offer.
  2. Hi , We have forworded your suggestions to our product team. And you can run IObit Uninstaller >> Click Options >> Select Export program list to export a list of all your installed programs. Thanks,🥰
  3. Hello TriEdge380, Guessing your issue has been solved. For any order issues or license code issue, please send me private message or get online help from https://www.iobit.com/en/onlinefeedback.php
  4. Hi DrBen, Sorry for my late reply. Does the issue repeats? If it repeats, please try to send us the screenshot to show it. Here you can know details about: How to record at a scheduled time https://www.iobit.com/product-manuals/isr-help/#How to record at a scheduled time
  5. Hi Souvik, Sorry to miss your post. Yes, the recorded videos will not be removed. You can find them in your original directory that you were saing them to as Scannan replied. @Scannan, thanks for your timely help.
  6. Hello elsoar, Sorry for my late reply. Yes, you can add the website into White List. But please ensure it is safe before you add it.
  7. Hello Damian Szabat, Sorry for my late reply. Is everything fine now? If not, please describe your issue more clearly with details in English as Scannan suggested. By the way, it is guaranteed that IObit and all IObit prpgrams are 100% safe and secure. Please feel assured to use them.
  8. Hi Slinger, As Scannan says that you can disable au-renewal service when you purchase or you can log into Myaccount or ask us to help you cancel it anytime. Please do not worry. It is just an choice, you can cancel it anytime.
  9. Hi Geffroy, As Scannan suggested, please try to describe your issue more clearly in English so that we can hel[ you futher. You can use translate.google.com/ @Scannan, thanks for your timely help.
  10. Dear trevorc, Thanks for tracting IObit. To keep your password, please follow the steps below to set ASC. 1. Open Advanced SystemCare > click Options icon on the top right corner of the main screen and select Settings… > click Privacy Sweep > uncheck the items related to cookies, forms and passwords under each browser > click OK. 2. Click AutoClean > check the options ‘Automatically sweep surfing history, cookies, browser cache etc. at bootup’ and ‘Sync the same setting from Privacy Sweep’ > click OK button. 3. Click Protect panel > click the Settings icon of Browser Protection > click Anti-Tracking on the left panel > In the right panel, find Browsing Data and uncheck the items that you do not want to be cleared from your browsers. Note: Please post in the corresponding model of our forum to get fast reply as Scannan suggested.😀 Should you need further assistance, please email us again.
  11. Hello Les Taylor, It is a scam. Please do not trust any unknown calls. IObit will not call our users directly. If we need to communicate with our user, we will communicate with them by Email. Thus, the one who called you is just a scam. Happy to hear that you did not trust them. @all, please hang up immediately for any unknown calls. @Scannan, thanks for your timely help.
  12. Hello randhaltom, Do you mean that IObit Uninstall did not remove Roxio Creator? Please describe the whole issue more clearly with related screenshots. Please also send us the related screenshots to show the issue ". I now get the Windows Installer when I launch several different pieces of software". Guide for taking screen shots can be found on: http://www.take-a-screenshot.org/ Please also follow the steps below to help us look into the issue: 1. Download the tool from http://testdemo.iobit.com/GetIObitConfigurationFile.exe 2. Double click GetIObitConfigurationFile.exe to run it, click the button 'Save report to Desktop' 3. Wait for a while until you see a file IU_logs_YYYYMMDD.log generated on your desktop. 4. Send that file iu_logs_ YYYYMMDD.log to us. Thank you very much and looking forward to hearing from you.
  13. Hi Govdm1958 and Doppleganger, Sorry for my late reply. Does the issue repeats? If the issue repeats, please download the tool from http://testdemo.iobit.com/InfoHelper.exe. Double click to run this tool on the PC with problem and click 'Save report'. After it finishes, you will get a pop up window to tell you where the report file IObit_Debug_Info.zip is saved. Click 'OK' button to open that saved folder. Send the zipped file to us so that we can get the detailed information to look into. Looking forward to hearing from you.
  14. Hi All, IObit Uninstaller v11 Final is available now!! Check it out and enjoy the new features. 1. Download Now Download IObit Uninstaller 11 2. Send your Feedback - E-mail us your suggestions or comments directly: iufeedback@iobit.com - Join discussion on our forums. 3. Share IObit Uninstaller v11 with your families, friends, and colleagues 4. What's new: + Brand-new Software Health helps manage software permissions, block popup notifications, clean unneeded setup files, and remove malicious software & browser extensions + More powerful uninstall engine eliminates residual files more completely with advanced scanning and cleaning algorithms + More in-depth Install Monitor can log more items (including startups) created during the installation process for future thorough uninstall + 50% larger database supports updating more popular software, including AnyDesk, Calibre, Discord, LibreOffice, and qBittorrent + Unique Stubborn Program Remover database supports removing 1000+ stubborn programs + Reinforced Force Uninstall+ can easily uninstall programs when uninstall registries are missing + Newly added Windows Apps rating helps users know more about removing unwanted Windows Apps + Improved the removal process of browser extensions + Better UI for more user-friendly experience + Two skins: dark and light + Supported 37 languages + Fully supported Windows 11 5. Description: IObit Uninstaller is a perfect uninstall tool. It provides an easy and secure way to thoroughly remove unwanted programs, Windows Apps, Universal Windows Platform (UWP) apps, and malicious/ad browser extensions, giving you a clean PC and a secure & smooth online surfing experience. The wonderful features in IObit Uninstaller are: Bundleware, Stubborn Programs Remover, Force Uninstall+, Install Monitor, and Software Health. As the first uninstall utility that comes up with the idea of bundleware removal, IObit Uninstaller has advanced algorithms to detect bundleware when it is just installed, which allows users to uninstall all unwanted bundleware conveniently and timely. Unique Stubborn Program Remover database supports removing 1000+ stubborn programs and ensures all leftovers to be removed thoroughly from the computer just like they've never existed. Force Uninstall+ helps you uninstall programs that cannot be uninstalled in a routine way due to missing uninstall registries or built-in uninstaller errors, and clean all related files easily. Real-time Install Monitor supports logging startups, system services, scheduled tasks, DLL registration, and more other items created during the installation process for future thorough uninstall of the program. Software Health gives users power to manage hidden software permissions, block disturbing popup notifications, clean unneeded setup files, and remove malicious software & browser extensions, which makes all your software run smoother and also reduces security risks. IObit Uninstaller also supports rating Windows apps, which helps users make a wiser decision when they want to remove unwanted Windows Apps. What’s more, the optimized Software Updater now supports updating more popular programs, like AnyDesk, Calibre, Discord, LibreOffice, and qBittorrent. All in all, IObit Uninstaller is an all-in-one uninstall utility to uninstall programs, bundleware, browser extensions, and Windows Apps for a clean and safe PC. We look forward to receiving your feedback on this new version.
  15. Thank you for your feedback. Glad to know you can use the program now. If any feedback, please feel free to let us know.
  16. Hi Happy to hear you love our products. When you mentioned "I'm done with cleaning up my computer", what operations did you do to clean your computer? Please tell us more details. And please tell us more info about the issues "Pages don't load correctly, Completely wiped out my Metamask data". If you can provide relevant screenshots, that would be even better. Then, please download the tool from http://testdemo.iobit.com/InfoHelper.exe. Then double click to run this tool on the PC with the problem and click "Save report". After it finishes, you will get a pop-up window to tell you where the report file IObit_Debug_Info.zip is saved. Click the "OK" button to open that saved folder. Please send the zipped file to us. Thank you.
  17. Sorry for the late reply. Our engineer has read your log and worked out a demo for you. Please kindly do the following steps: 1. Download the demo from this link:http://wikisend.com/download/741038/SoftwareUpdater.exe 2. Right-click the desktop icon of iObit Software Updater and choose Open File Location to open the installation folder. 3. Copy the downloaded demo to replace the original one in the installation folder. 4. Double-click the downloaded demo and run it. Let us know if you need further help.
  18. Hi hibou, Kindly offer us a screenshot so that we can understand it better. Thanks,
  19. @TODDzillaInLA Hi, Kindly find the file bugreport.txt or bugreportnew.txt in the installation path of IObit Software Updater and send it to us. Then download the tool from http://testdemo.iobit.com/GetIObitConfigurationFile_isu.exe Double click GetIObitConfigurationFile_isu to run it, click the button 'Save report to Desktop'. Send us that created file su_logs _YYYYMMDD.log. Thanks,
  20. Hi Alef, Thank you for your feedback. All the drivers provided by Driver Booster are from the devices' official websites and Microsoft. We will update our database timely when there is any changes. Anyway, it is highly appreciated that you pay attention to Driver Booster. 🙂
  21. Hi techietubby, Sorry to hear that. It would be much appreciated if you can help us with the investigation.Please download https://cdn.iobit.com/dl/db/debug/DBInfoHelper.exe > double click to run this tool on the problem PC > click 'Save report to Desktop' > find db_info_YYMMDD.zip on your desktop > send us the zip file.We will analyze the file and try our best to find a solution for you.Thanks
  22. Sorry to hear that. Please download https://cdn.iobit.com/dl/db/debug/DBInfoHelper.exe > double click to run this tool on the problem PC > click 'Save report to Desktop' > find db_info_YYMMDD.zip on your desktop > send us the zip file.We will analyze the file and try our best to find a solution for you.Thanks
  23. Hello maki,Sorry to hear that. It would be much appreciated if you can help us with the investigation.Please download https://cdn.iobit.com/dl/db/debug/DBInfoHelper.exe > double click to run this tool on the problem PC > click 'Save report to Desktop' > find db_info_YYMMDD.zip on your desktop > send us the zip file.We will analyze the file and try our best to find a solution for you.Thanks
  24. Hi, Sorry for the late reply. To fully understand your issue and get more details, please contact us via Feedback inside the app, describing your issue or concern clearly. We'll reply to you once we receive your feedback. Thanks for your kind understanding.
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