Howdy, just created an account since i have two situations with a recent purchase i made, i bought ASC13 twice, separate keys in the same order, i thought i could use both keys to extend the subscription time of the software for 2 years at least, seems like i can't, i activated 1 license only, i wanted to know if the second license i also bought in the same order will remain unused untill i activate it or is it already in use without being activated?
I have the tendency of buying 2-3 years instead of 1 when there are "promotions" on software i enjoy using, but i was surprised by not being able to stack multiple licenses in order to extend the subscription time.
Next question, which is a troubling one... how do i cancel my auto renewal? I noticed there was a box that was permanently ticked on (meaning i couldn't remove auto renewal untill after the purchase), i've gone to the FAQ and i've seen two different ways for removing auto renewal, one mentions about doing a login on a page i can't login even after creating an account and the other tells me to go to 2checkout (the company that did my order) and do it there, which i also tried but the temporarly login system there is also not working as it automatically considers sent links as expired or already used, managed to create an account there but still have no access to my orders. I've already sent a support ticket there, i don't know how long untill i get a reply, and i also have no clue if i have to do it there since the FAQ states two different ways, both of which aren't working.
This is becoming a hassle for me, outside of activating the license and having the software unlocked, everything else seems to be going bad. This almost feels like a maze to try and get to do something that should be straight forward from the get go.
Not to mention that i had to create like, 3 accounts or something because of all of this, it's extremelly confusing and really getting on my nerves. (Forum account, 2checkout account and a zendesk/iobit/nexway/whatever account)
If i could get some help on this, i would appreciate it. Thanks!