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Catarina Poiares

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Everything posted by Catarina Poiares

  1. Catarina Poiares
    I read the info in the link but that didn't solved the issue. As what i need is an email so i can send the credit card number and the email which the order have been made and i didn't find any email adrress to send the information. The payment have been made but recieve proper help/support is another thing. Never image that IOBIT had this kind of very poor support. I've send the form in the website 3 times (but due 3 fields are not filled because we don't have that information; what IOBIT should have done is asking the costumer send the proof of the order (payment) and the email associate to the order. But that they have never asked. I work fior quite a few years with IOBIT and never a problem with support.
  2. Catarina Poiares

    Hi Cicely,

    Yesterday morning i bought the renew of Driver Booster and Advance System Care to my aunt on her laptop. But what happened is that the payment have been charged in the credit card but we didn't recieve the email with license keys for both software. I've sent through the form in the IOBIT website and post in the IOBIT forum is where i found Cicely. I really need an email from IOBIT support so i can send the email address and the credit card used in the order. As the payment is made but the the licenses never been received. I really need help in solving this issue. Could you please give me a help and provide the corrct email to where i shlould sent all the information and that way IOBIT can trace and recover the order from my aunt. Expect to have news shortly regarding this issue, as i don't find any other way to solve the problem.

    Below is the proof of the payment of the software last friday morning.Pagamento_IOBIT.thumb.jpg.f06d5d4962dd0d742e1d65add7ec42e2.jpg

  3. Catarina Poiares
    Yesterday morning i've renew Driver Booster and Advance System Care and the payment have been made but i didn't receive any email with the new license codes for both software. I've tried the option of redeem license key but only send the license keys bought last year that ended by these days. I would like to have the chance to speak with someone because i can provide the credit card number and then you can check the order and send the license keys. This renew is from the softweare of a aunt that she doesn't almost anything of compiuter, licenses keys, and how to activate; is it me who does all that trhings. I've sent through the form in the IOBIT website an emaiil yesterday explaining everything but i did'n receive any reply to it. Thank you in advance and hope i can solve this situation.
  4. Catarina Poiares
    I 've VAT free in EU, and in the page of renew of my software there is no possible to add my VAT number so that way i don't have to pay the VAT. 've to renew some IOBIT Software - Driver Booster, Smart Defrag; i also use Advanced Systemcare, Malware Fighter. And i recomend to many persons the Iobit Software and are software easy toi use and intuitive. Could you please let me now how we can fix the situation of my VAT Free EU. Thank You in advance, Catarina Poiares
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