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Confused and frustrated

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  1. Below the full sorry story. Kindly just refund my USD19.99 sadly minus the images Dear IOBit I’m confused and frustrated Having downloaded the free version of Advanced System Care and been impressed I decide to take the option of ordering the Pro version at the discounted price of $19.99 (presumably USD). Fig 1 This was the offer Fig 2 Plus with the 3 Bonus packs Some outfit called PP*FASTSPRING extracted AUD 30.99 from my credit card 4th July which I assume may be your chosen distributors adopting a Forex of 1.55 to the USD19.99 order. Fig 3 This was my credit card debit Fig 4 This is what I was able to download When I install advanced-systemcare –setup _v14.02.154.exe which explains it will override the free version I had installed I get sent to this webpage Which I already had already bought at USD19.99 When I go to the desktop and click the logo I get this 13.7 free version suggesting I need to activate that. But I don’t have the License code for this version either. The only download received the same time (AMC_v5.12.1.apk ) I am unable to open except in Notepad displaying a lot of hieroglyphics. So I tried your Support Centre options. Firstly resend the License code Fig 5 Doesn’t recognise my email address Fig 6. I didn’t get a License Code Similar deal if I ask for a refund Wondering if I have been scammed and after much frustration I feel I can return to normal if you could simply refund my USD19.99 and will happily go back to my old system protection software. The defrag and software updater seems to work OK but I can satisfy these needs elsewhere. Please acknowledge this issue and refund my USD19.99 and I will just go away peacefully. Yours truly Michael H Ives Tasmania, Australia (email address removed) 06 July 2021
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