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rafdo

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  1. 8-16-2021, Would appreciate any feedback on todays incident described below. I sent support a detailed message but not expecting priority since I’m using free programs. IObit support interchanges support message with feedback. #3 iTop programs downloaded & installed in the background when I downloaded iobit-software-updater-setup.exe_version 4.2.0.157 which is 11. Dertails: downloaded free update file {iobit-software-updater-setup.exe_version 4.2.0.157] via popup message after booting up for the day, verified NordVPN was connected before opening Firefox browser using Win 10 Pro. Clicking on update link opened IObit website offering free or paid version. I clicked on free & downloaded above update program. Immediately after downloading update program file but not installing, & without getting any prior message, the usual offer to download unrelated apps, etc. a window opens notifying #3 iTop programs downloaded, installed and are ready to use. iTop Screen Recorder, iTop Screenshot & iTop VPN Windows apps verified they were recently installed. I opened Control panel and uninstalled all 3 using Control Panel Powerful Uninstall [IObit uninstaller} which created restore points. I've used several of IObit free programs for years feeling safe & secure until now. This is the first time I feel there is a security problem or hack associated with IObit website. Very surprised & now hesitant proceeding using them until I hear from IObit. I realize direct support isn’t available for free programs. I’m very careful with my computer containing patient medical records, personal financial records, etc. Never experienced anything that doubted IObit programs, security, etc. before now.
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