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WhiteFang

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  1. Getting defensive in your replies just reaffirms what I already posted. Maybe if you had hired someone who understood English better, you'd understand the "context". "Picking nits" (look it up if necessary) will not get you more customers...only lose current ones.
  2. You wrote: At the same time, do not disturb those who are not interested in. How stupid do you think we are? you are chastising us for bringing up problems? You should WELCOME problem postings so you can satisfy customers. with your policies, you won't be in business for very long.
  3. Making it difficult to access accounts or cancel your programs is VERY SHORT-SIGHTED. Your reputation is ruined if enough people like me access the internet to spread the word. Whatever bean-counter decided to make it difficult to access/cancel your programs is not thinking long-term. good customer service is the only path to true success.
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