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Mr. D

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  1. I have to add my thoughts on this subject. I am a paid user of Advanced System Care Pro. I have had this Itop product also downloaded twice (without my permission) while downloading an update to Driver Booster. 1st point: In reference to Cicely's comment - There was no "tick" option to choose not to download ITop. I always check for unwanted program installs. Itop has been deceitfully hidden itelf within the download, and I personally believe this was done on purpose. I would highly suggest, rather then just make a blanket statement, "Well, actually, users can op-out as you mentioned. They can untick the program if you do not need or they can close the X button to refuse it" first go to a clone machine and check the download to ensure that the "Optout: option is available to your customers. 2nd point: Just stating that there is an option without checking first discredits and belittles the integrity of the company, and most importantly alienates your customer base, by inferring their lack of intelligence. In the future, you might want to consider that the most important part of doing business is providing the highest levels of customer service, the second is providing the highest quality of product, that is within your means to provide. The combination of the two is the secret to the most successful future of a company, regardless of the product or service.
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