jds10011

I can't get the refund page to send a message, since it requires a License Code, which I have never received. When I called the ONLY contact number available for iObit, which is to a 3rd-party service (NOT iObit), they were able to look up my purchases using my email address, and the purchase in question (made on 1/20/2022) does not show in their database. I spoke with three people, all very nice, but unable to help other providing a list of my past licenses/ purchases. One gentleman told me that there is no phone number even for him to contact iObit, but he texted someone there with my question, and he said they will look into it and send me an email within 24 hours. It certainly appears that 2Checkout is the problem. Though we have been happy with our purchases of iObit products in the past, and have recommended the products to many clients, I will be sourcing other competitive products that DO offer competent and customer service and reliable purchase processing. Whatever the basis for using 2Checkout appears to be anything other than doing what is best for the customer, thus doing what is best for competitive advantage for iObit. Bad decision; bad leadership.