"why do you have to edit the glyphs every time. Do you not make a backup of the working file. "
Each time I open the program, the file does not display properly. Fiddling with the program, I discovered that re-editing the file each time temporarily restored function to normal. Since the program has functioned flawlessly up until now, I see no reasons to back up the files in question, as they do not appear to be the problem. Regardless of which one of multiple files available in the program I select, all will display improperly unless and unlit edited, which is still not a guarantee of restoring functionality without the program crashing, which has never occurred prior to the "upgrade."
"Why can you not "whitelist" your program. Just put it in the ignore list of ASCU."
From the user manual: The Ignore List covers 12 modules: Antivirus, Privacy Sweep, Junk File Clean, Spyware Removal, Registry Clean, Startup Optimization, System Optimization, Browser Cookies, Internet Boost, Shortcut Fix, Security Reinforce, and Software Health. So, which would you recommend? Or must I tell each particular module to ignore the program? The user manual tells me that the ignore list affects scan results. Nothing shows up regarding this program in a scan of the system. If there is a module of ASCU that continually monitors program activity in my computer, please point out where in the user manual that is noted, as I seem to have missed it. The user manual as it stands is rather scant in details, and not particularly intuitive to my understanding. More detail might be a better choice than less, particularly as the manual is online.
"I also strongly suggest you read the ASCU User Manual."
Did that. That's why I'm here on the forum. See my comment above. I might strongly suggest you hire a better technical writer and re-write the user manual so that it contains more details as to what each module does in real time, to better assist end users in troubleshooting problems, which seem to be rather plentiful based on forum entries.
So, will you address the issues with my e-mail program? Or must I put it on ignore in each and every module as well? I am sorely missing Advanced System Care 14 right now.