Alpha-Gamma

The answer was to follow someone else instructions. Someone else instructions guides you to the subscription website. The subscription website allows you to check your subscriptions. When you check your subscriptions **There is no unsubscribe button** When you check your payment methods, you have the option to remove your payment method. When you go to remove your payment method, it tells you to unsubscribe and the "confirm removal" button is not able to be clicked on. When you click on each subscription Details - you are sent to a page with NOTHING. There is a status that shows ACTIVE, but NOTHING is available. When I click on "View Order", I am sent to a page that stays forever loading. The other solution is by emailing out to the administration, that you do not state and instead tell people to read. Call it insulting, Call it disrespecting, the point stands you are not creating reliable feedback and insist on pointing to people there is an answer instead of providing one. Regardless how 'obvious' it may seem to you, this is not proper communication. I appreciate your willingness to respond back, but I do not appreciate you wanting to quote the most irrelevant section of my message of the problem and continue to give 0 details except telling people to read. That, is disrespectful and that is blatantly ignoring the reality of the problem -- The problem which I posted above.

As a Temporary fix - You can locate the source of where the subscriptions is pulling from by clicking on "Payment Methods." Once the details come up - simply verify that source, go to that source's website and have your payment information changed including the card if you use one. This prevents the subscription from having the ability to withdraw $ which will fault on the Subscription it self preventing it from charging. If Iobit cannot provide an actual solution; besides just telling us a direction with no details on why this direction does not offer us the ability to unsubscribe, then its up to you to find other means of preventing the cause. Given from how the Moderators and Iobit communicate - You will not find help here or reasonable help to a problem that shouldn't exist.

Details for Subscription with option to cancel is not present. The website offered by the advice giver shows you the information of the orders & the details of where to find the subscriptions to cancel. This is where communication fails; Once you access the source to cancel your subscription, there are no details provided for you to cancel. I will repeat: The website shows you the list of your subscriptions, but when you access the information for you to cancel, it shows up as blank & gives you no option to unsubscribe. The advice given does not answer the question on how to unsubscribe. They did not give further instructions on how to unsubscribe - they offered a location and that location comes up with 0 answers to the issue. As a moderator, telling people or placing your messages with "!!!" as if you are yelling at them is not etiquette values understanding the situation. Please, next time look deeper into the situations without increasing the already agitations of confusion -- You have been given responses that state there is confusion; For you to dismiss that confusion and point them back to the same direction that has already been stated it has led to confusion is blatant disregard for the situation of itself. Perhaps, if anyone, you may need to be the one that needs to read to better understand the scenario. Please view the details I've listed above that shows what is happening and why people are stating confusion for this inability to unsubscribe. I myself, have followed the instructions provided to a the letter and that letter leads you to the inability to unsubscribe.