Seasprite

Sorry if I've confused you, the first thing my son did was go to windows settings to try to change the resolution, but the option was, and is "greyed out", and cannot be clicked on. He's also tried rolling back the driver to the previous driver used before the update, (using Iobit), and tried to restoring his pc as you suggested before but nothing seems to be working.

Hi Scannan, thanks for your prompt reply. That was his first "go to" when the problem first happened, unfortunately, the option is greyed out and cannot be clicked on.

Hello again, thank you for your advice, however, my son has tried restoring his pc, to before Iobit Driver Booster updated the driver, but it didn't change anything or help. I don't know what else to do! Any other suggestions please?

Hello again, thank you for your advice, however, my son has tried restoring his pc, to before Iobit Driver Booster updated the driver, but it didn't change anything or help. I don't know what else to do! Any other suggestions please?

Thank you so much for your help. My son tried rolling back the update but it didn't help, so he's going to try restoring the PC to before the update. Fingers crossed.

Hi, my son is running Windows 11 on his laptop. After using Iobit Driver Booster 10.3 Pro to update a graphics driver the resolution has changed from 1536x864 to 1280x720 which makes it unusable. It has also made the laptop incredibly "laggy". When asked to "click to fix bad resolution" he keeps getting the message, " Unable to fix, please contact us". Please help.