Blue Screen after install

[N3DSI]

Hello,

 

I tried installing ASC w/ AV 2013 on my Win XP machine, but after the install it kicks me right to a Blue Screen of Death, tho when i start computer in safe modus, w/o network support or command line, it does not kick me to a blue screen, so tried reinstalling/uninstalling couple of times, without any success, this keeps happening, so I don't know what to do, however when i had ASC installed by itself it would not kick me to blue screen, so it has some relation to the Anti-Virus. (note: i did uninstall ESET Smart Security before installing ASC w/ AV 2013.)

 

Also i have noticed that the program does not show up in the software > uninstall in windows and/or oibit uninstaller software.

So what can be causing this, and what can be done to fix it..

[Toppack]

Hello,

 

I tried installing ASC w/ AV 2013 on my Win XP machine, but after the install it kicks me right to a Blue Screen of Death

what can be done to fix it..

 

If it was my computer........ I would Format the harddrive and Install W-7 on it. :idea: ;-)

A Clean drive makes a Happy computer. 8-)

 

Note - Of course you want to make copies and back-ups of important data, on an external drive, first

[N3DSI]

Uninstalled the software again and ran DDS, attached the DDS report.

[Toppack]

Sorry, I do Not open .zip files, from an unknown computer, that May be infected with a Virus. :???:

Too much chance of it being transfered in a .zip file.

[Scannan]

Hi, N3DSI

 

Try installing Malwarebytes Anti-malware, when you first run it, do an update, and allow it to update to the latest database. Then do a full scan, (it will take a while but worth waiting) and see if it finds anything. If it does, let it clean your system. Then reinstall ASC/AV again and see if it works.

If Malwarebytes does not find anything, come back and we will see if we can help further.

[N3DSI]

Well I will try that, tho i did install ESET Smart Security right after install, and not uninstalled it till today when i wanted to install ASC/AV, and didn't know a .zip file that contains a .txt can contain a virus, just did what was said on the dialog box DDS said. but who knows maybe something has slipped by ESET Smart Security 5 after all. will be a task for tomorrow, as it is a different PC then the one i write this on.

[Toppack]

What is DDS ? :shock:

Is that part of the ESET program?

I did an internet search and could not find it as a separate program. :roll:

 

I agree with Scannan, you should first try another Security program,

Avast or AVG programs are other good free options.

[Scannan]

You will find that most forums recommend running malwarebytes anti-malware, as a first step when diagnosing problems. So, definitely worth a shot.

[Scannan]

Dds

 

Toppack,

 

DDS is a program that will scan your computer and create logs that can be used to display various startup, configuration, and file information from your computer.

 

You can check it here.....http://www.bleepingcomputer.com/download/dds/

[Toppack]

Toppack,

 

DDS is a program that will scan your computer and create logs that can be used to display various startup, configuration, and file information from your computer.

 

Thanks for the Info!

Strange that it did Not come up in Search. :shock::?

 

Is DDS similar to the 'Security Task Manager' program?

That's the process-manager that I've been using lately.

http://www.neuber.com/taskmanager/index.html

 

Or does it only give Info similar to 'msconfig.exe' that comes with W-7?

If so, it may be good to compare DDS data to msconfig data.

[enoskype]

Hi Toppack,

 

Please have a look at Guidelines for requesting malware removal assistance thread, DDS is one of the first programs we want the Forum User to use if he wants to be looked after in Spyware-Malware Removal Help! section.

 

Cheers.

[andresuvz]

It happened to me too. There is a treath in the forum in fact. But in my case I use Windows 7 x64 Ultimate. Everytime I had running ascwa there were blue screens, even after reinstall the os from scratch. The only solution that I found was install it on compatibility modo in conjunction with other antivirus (avast free) after that, I haven't blue blue screens any more. By the way, I have two other machines and there were no issues with it. Only on my desktop pc.

[Melvin_Deal]

N3DSI Machine was/is definitely compromised.

 

Hi N3DSI,

 

I hope that you have gotten the help you seek. Your DDS log/s indicate that you need/ed assistance. If you still need help, and if you post back again, I will move your thread to the Malware removal section... sorry I didn't view your post sooner!

 

Sincerely,

-Mel

Live Long and prosper!