Shred Program in ASC Pro [SOLVED]

[ven.kanashi]

I'm having an issue where I can't shred more then one file at a time, I've tried a complete uninstall and reinstall and that didn't seem to work.

[enoskype]

Hi ven.kanashi, welcome to IObit Forum! :grin:

 

Please explain in detail what the problem is and also providing screenshots will be helpful for the solution of the problem.

 

Also, giving the version and build # of your IObit products in your User Profile (reachable by User CP on top left of forum page) is a necessity.

 

Cheers.

[ven.kanashi]

When I try and add more then one time to delete to the shred program, it only shreds one item, even when I shift-click the items in windows.

[Cicely]

Hi ven,

 

We do need more information about the issue you’ve got.

 

Please kindly send the screenshot of the issue to us so that we can check it clearly.

 

Guide for taking screenshot:

 

http://graphicssoft.about.com/cs/general/ht/winscreenshot.htm

 

Thank you in advance.

[ven.kanashi]

These Are Evidence of said problem.

[Cicely]

Hi ven,

 

Please kindly follow the instructions below to solve the problem:

 

1.Download FileShredder.exe from:

 

http://wikisend.com/download/300000/FileShredder.exe

 

2.Put the file into the installation directory(To open the installation directory, please right click on ASC’s icon on the desktop and select Open file location.).

 

3.Double click FileShredder.exe file and see how it works.

 

If the issue still exits, please send the Suc13_FileShredder.log in the installation folder to us.

 

Thank you in advance and your kindly cooperation will be highly appreciated.

[ven.kanashi]

Issue still persists, so here's the log, the website won't let me upload a .log extension so i'll just copy what's in the log.

 

 

00:40:13.477 DelFile: C:\Users\Chris\Pictures\bunnies.jpg----True

00:40:15.435 DelFile: C:\Users\Chris\Documents\crap.txt----True

 

But when i did that, only one file was deleted.

[ven.kanashi]

Has anyone found an answer yet?

 

 

EDIT: Please change the extention .log to .txt and attach to the post, or copy and paste the content of te log to the post.

[Cicely]

Hi ven,

 

Please kindly follow the instructions below to solve the problem:

 

1.Download the improved Suc13_FileShredder.exe from:

 

http://wikisend.com/download/528502/Suc13_FileShredder.exe

 

2.Put the file into the installation directory to replace the original file there(To open the installation directory, please right click on ASC’s icon on the desktop and select Open file location.).

 

3.Double click Suc13_FileShredder.exe file and see how it works.

 

If the issue still exits, please send the Suc13_FileShredder.log in the installation folder to us.

 

Thank you in advance and your kindly cooperation will be highly appreciated.

[ven.kanashi]

Problem has been resolved now as far as I can tell, thank you for your help :3