Lost and Confused Computer Noob

UserError · February 22, 2013

Ok, so here goes, I have tried everything I can think of to try to correct my issues but to no avail. Feeling really useless right about now, but found this game booster that offers diagnosis. I thought I was in luck, but I do not understand anything this says. Aside from what this tells you, here is the problem I am having.

I play Runescape (laugh if you must, but please continue reading) through the desktop game client. Previously I have had no problems, but since recent updates, I think maybe my computer can no longer handle it. The program can only be opened in safe mode, otherwise it crashes. If I try to run it in opengl, directx, or on my software, it crashes. GameBooster had no effect, which surprised me because I had assumed that it would redirect the directx and java capabilites to the game. No such luck, and I am still crashing.

I guess this is my final attempt to try to figure out what is wrong with my computer and if that means I have to wait and hope some kind of computer savy person kind enough to translate will respond then I will wait around and continue hoping for the time being. Thank you for even reading this far, and I hope you can help.

P.S. From what I gather, I may be wrong, but I think something is up with 'atapi' though I am not entirely sure what that is. Yes all my drivers are current and yes I do have new Java with updates and all Directx updates for my supported version.

Razer Game Booster Diagnostics Report v1.0

Version: 3.5.6.22

Date: 2013/02/21 20:09:10

----------------------------------

01 - Operating System

----------------------------------

0101 - Operating System : Windows XP Professional (5.1, Build 2600) Service Pack 3 (2600.xpsp_sp3_gdr.130107-0416)

0102 - Language : English (Regional Setting: English)

0103 - BIOS : Phoenix - AwardBIOS v6.00PG

0104 - Processor : AMD Athlon XP 2200+, MMX, 3DNow, ~1.8GHz

0105 - Memory : 1024MB RAM

0107 - Page File : 507MB used, 2621MB available

0108 - Windows Dir : C:\WINDOWS

0109 - DirectX Version : DirectX 9.0c (4.09.0000.0904)

0110 - DX Setup Parameters : Not found

0114 - DxDiag Version : 5.03.2600.5512

----------------------------------

02 - Processor

----------------------------------

0201 - Caption : AMD Athlon XP 2200+ ~1798MHz

0202 - Current Clock Speed : 1798MHz

----------------------------------

03 - Video Adapter

----------------------------------

0301 - Card Name : NVIDIA GeForce4 MX 4000 (Microsoft Corporation)

0302 - Manufacturer : NVIDIA

0303 - Chip Type : GeForce4 MX 4000

0304 - DAC Type : Integrated RAMDAC

0305 - Device Key : Enum\PCI\VEN_10DE&DEV_0185&SUBSYS_93631462&REV_C1

0306 - Display Memory : 64.0 MB

0307 - AdapterRAM : 64.00 MB

0308 - Current Mode : 1152 x 864 (32 bit) (72Hz)

0309 - Monitor Name : Gateway FPD1730

0310 - Driver Name : nv4_disp.dll

0311 - Driver Version : 6.14.0010.5673

0312 - Driver Language : English

0313 - DDI Version : 9 (or higher)

0315 - Driver Beta : False

0316 - Driver Debug : False

0317 - Driver Date : 4/13/2008 19:12:02

0318 - Driver Size : 4274816

0319 - VDD : n/a

0320 - Mini VDD : nv4_mini.sys

0321 - Mini VDD Date : 8/3/2004 21:29:56

0322 - Mini VDD Size : 1897408

0323 - Device Identifier : {D7B71E3E-42C5-11CF-FB61-69B360C2CB35}

0324 - Vendor ID : 0x10DE

0325 - Device ID : 0x0185

0326 - SubSys ID : 0x93631462

0327 - Revision ID : 0x00C1

0330 - Video Accel : ModeMPEG2_A ModeMPEG2_B ModeMPEG2_C ModeMPEG2_D

0331 - Deinterlace Caps : {212DC723-3235-44A4-BD29-E1652BBCC71C}: Format(In/Out)=(YUY2,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_MedianFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch

{212DC723-3235-44A4-BD29-E1652BBCC71C}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_MedianFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch

0334 - DDraw Status : Enabled

0335 - D3D Status : Enabled

0336 - AGP Status : Enabled

0337 - Notes : No problems found.

To test DirectDraw functionality, click the "Test DirectDraw" button above.

To test Direct3D functionality, click the "Test Direct3D" button above.

0338 - OpenGL : 5.1.2600.5512 (xpsp.080413-0845)

----------------------------------

04 - Memory

----------------------------------

0401 - Total Memory : 1023.48 MB

0402 - Free Memory : 541.93 MB

0403 - Total Pagefile : 3.06 GB

0404 - Free Pagefile : 2.56 GB

0405 - Bank Label : Bank0/1

0406 - Speed : NULL MHz

0407 - Total Width : NULL Bits

0408 - Capacity : 512.00 MB

0405 - Bank Label : Bank2/3

0406 - Speed : NULL MHz

0407 - Total Width : NULL Bits

0408 - Capacity : 512.00 MB

----------------------------------

05 - Network

----------------------------------

0501 - Description : Realtek RTL8139/810x Family Fast Ethernet NIC - Packet Scheduler Miniport

----------------------------------

06 - Motherboard

----------------------------------

0601 - Model : KM266-8233

0602 - Manufacturer :

----------------------------------

07 - Sound Device

----------------------------------

0701 - Description : Realtek AC97 Audio

0702 - Default Sound Playback : True

0703 - Default Voice Playback : True

0704 - Hardware ID : PCI\VEN_1106&DEV_3059&SUBSYS_90221509&REV_40

0705 - Manufacturer ID : 65535

0706 - Product ID : 65535

0707 - Type : WDM

0708 - Driver Name : ALCXWDM.SYS

0709 - Driver Version : 5.10.0000.5730

0710 - Driver attributes : Final Retail

0711 - Date and Size : 10/1/2004 10:24:00

0713 - Driver Provider : Realtek Semiconductor Corp.

0714 - Min/Max Sample Rate : 5047294, 5047294

0715 - Static/Strm HW Mix Bufs : 5047294, 5047294

0716 - Static/Strm HW 3D Bufs : 5047294, 5047294

0717 - HW Memory : 5047302

0718 - Voice Management : False

0719 - EAX 2.0 Listen/Src : True, True

0720 - I3DL2 Listen/Src : True, True

0721 - Notes : To test DirectSound functionality, click the "Test DirectSound" button above.

No problems found.

----------------------------------

08 - Harddisk

----------------------------------

0801 - Model : SAMSUNG SV8004H

0802 - Media Type : Fixed hard disk media

0803 - Size : 74.56 GB

0804 - Interface Type : Parallel ATA

0801 - Model : USB Flash Memory USB Device

0802 - Media Type : Removable media other than floppy

0803 - Size : 1.85 GB

0805 - Driver Date : 7-1-2001

0806 - Driver Version : 5.1.2535.0

0807 - Caption : C:\

0808 - Capacity : 74.55 GB

0809 - Free Space : 23.71 GB

0810 - Drive Type : 3-Fixed

0811 - File System : NTFS

----------------------------------

09 - Process

----------------------------------

0901 - 000 Idle 0 0

0901 - 004 System 0 0 normal

0901 - 2f4 smss.exe 0 0 normal C:\WINDOWS\system32

0901 - 31c avgrsx.exe 0 0 normal C:\PROGRA~1\AVG\AVG2013

0901 - 348 avgcsrvx.exe 0 0 normal C:\Program Files\AVG\AVG2013

0901 - 404 csrss.exe 61 57 normal C:\WINDOWS\system32

0901 - 41c winlogon.exe 46 13 high C:\WINDOWS\system32

0901 - 448 services.exe 4 2 normal C:\WINDOWS\system32

0901 - 454 lsass.exe 6 2 normal C:\WINDOWS\system32

0901 - 510 svchost.exe 4 1 normal C:\WINDOWS\system32

0901 - 55c svchost.exe 4 1 normal C:\WINDOWS\system32

0901 - 5b8 svchost.exe 11 33 normal C:\WINDOWS\System32

0901 - 5ec svchost.exe 4 1 normal C:\WINDOWS\system32

0901 - 650 svchost.exe 4 1 normal C:\WINDOWS\system32

0901 - 780 spoolsv.exe 4 5 normal C:\WINDOWS\system32

0901 - 108 Explorer.EXE 217 135 normal C:\WINDOWS

0901 - 258 LTMSG.exe 15 6 normal C:\WINDOWS

0901 - 270 realsched.exe 11 5 normal C:\Program Files\Real\RealPlayer\update

0901 - 27c vprot.exe 13 9 normal C:\Program Files\AVG Secure Search

0901 - 2a8 avgui.exe 112 65 normal C:\Program Files\AVG\AVG2013

0901 - 2d0 jusched.exe 8 2 normal C:\Program Files\Common Files\Java\Java Update

0901 - 314 svchost.exe 4 1 normal C:\WINDOWS\system32

0901 - 3fc ctfmon.exe 63 29 normal C:\WINDOWS\system32

0901 - 518 AppleMobileDeviceService.exe 4 2 normal C:\Program Files\Common Files\Apple\Mobile Device Support

0901 - 5d0 avgidsagent.exe 4 2 normal C:\Program Files\AVG\AVG2013

0901 - 664 avgwdsvc.exe 4 6 normal C:\Program Files\AVG\AVG2013

0901 - 6b4 mDNSResponder.exe 4 2 normal C:\Program Files\Bonjour

0901 - 8a4 gservice.exe 4 1 normal C:\Program Files\Gizmo

0901 - 958 jqs.exe 4 2 idle C:\Program Files\Java\jre7\bin

0901 - a38 svchost.exe 4 2 normal C:\WINDOWS\system32

0901 - ab8 ToolbarUpdater.exe 4 3 normal C:\Program Files\Common Files\AVG Secure Search\vToolbarUpdater\14.2.0

0901 - d90 avgnsx.exe 4 2 normal C:\Program Files\AVG\AVG2013

0901 - dcc alg.exe 4 2 normal C:\WINDOWS\System32

0901 - e58 avgemcx.exe 4 1 normal C:\Program Files\AVG\AVG2013

0901 - 934 iexplore.exe 275 90 normal C:\Program Files\Internet Explorer

0901 - f88 iexplore.exe 374 126 normal C:\Program Files\Internet Explorer

0901 - 9c8 wuauclt.exe 4 4 normal C:\WINDOWS\system32

0901 - fe8 GameBooster.exe 1170 125 normal C:\Program Files\Razer\Razer Game Booster

0901 - a54 gbtray.exe 74 43 normal C:\Program Files\Razer\Razer Game Booster

0901 - 154 wmiprvse.exe 7 6 normal C:\WINDOWS\system32\wbem

0901 - fa8 wmiprvse.exe 7 9 normal C:\WINDOWS\system32\wbem

----------------------------------

10 - Service

----------------------------------

1001 - Application Layer Gateway Service - [C:\WINDOWS\System32\alg.exe]

1001 - Apple Mobile Device - ["C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe"]

1001 - Windows Audio - [C:\WINDOWS\System32\svchost.exe -k netsvcs]

1001 - AVGIDSAgent - ["C:\Program Files\AVG\AVG2013\avgidsagent.exe"]

1001 - AVG WatchDog - ["C:\Program Files\AVG\AVG2013\avgwdsvc.exe"]

1001 - Bonjour Service - ["C:\Program Files\Bonjour\mDNSResponder.exe"]

1001 - Cryptographic Services - [C:\WINDOWS\system32\svchost.exe -k netsvcs]

1001 - DCOM Server Process Launcher - [C:\WINDOWS\system32\svchost -k DcomLaunch]

1001 - DHCP Client - [C:\WINDOWS\system32\svchost.exe -k netsvcs]

1001 - Logical Disk Manager - [C:\WINDOWS\System32\svchost.exe -k netsvcs]

1001 - DNS Client - [C:\WINDOWS\system32\svchost.exe -k NetworkService]

1001 - Error Reporting Service - [C:\WINDOWS\System32\svchost.exe -k netsvcs]

1001 - Event Log - [C:\WINDOWS\system32\services.exe]

1001 - COM+ Event System - [C:\WINDOWS\system32\svchost.exe -k netsvcs]

1001 - Gizmo Central - [C:\Program Files\Gizmo\gservice.exe]

1001 - Help and Support - [C:\WINDOWS\System32\svchost.exe -k netsvcs]

1001 - HID Input Service - [C:\WINDOWS\System32\svchost.exe -k netsvcs]

1001 - Java Quick Starter - ["C:\Program Files\Java\jre7\bin\jqs.exe" -service -config "C:\Program Files\Java\jre7\lib\deploy\jqs\jqs.conf"]

1001 - Server - [C:\WINDOWS\system32\svchost.exe -k netsvcs]

1001 - Workstation - [C:\WINDOWS\system32\svchost.exe -k netsvcs]

1001 - TCP/IP NetBIOS Helper - [C:\WINDOWS\system32\svchost.exe -k LocalService]

1001 - Network Connections - [C:\WINDOWS\System32\svchost.exe -k netsvcs]

1001 - Network Location Awareness (NLA) - [C:\WINDOWS\system32\svchost.exe -k netsvcs]

1001 - Plug and Play - [C:\WINDOWS\system32\services.exe]

1001 - IPSEC Services - [C:\WINDOWS\system32\lsass.exe]

1001 - Protected Storage - [C:\WINDOWS\system32\lsass.exe]

1001 - Remote Access Connection Manager - [C:\WINDOWS\system32\svchost.exe -k netsvcs]

1001 - Remote Registry - [C:\WINDOWS\system32\svchost.exe -k LocalService]

1001 - Remote Procedure Call (RPC) - [C:\WINDOWS\system32\svchost -k rpcss]

1001 - Security Accounts Manager - [C:\WINDOWS\system32\lsass.exe]

1001 - Task Scheduler - [C:\WINDOWS\System32\svchost.exe -k netsvcs]

1001 - Secondary Logon - [C:\WINDOWS\System32\svchost.exe -k netsvcs]

1001 - System Event Notification - [C:\WINDOWS\system32\svchost.exe -k netsvcs]

1001 - Windows Firewall/Internet Connection Sharing (ICS) - [C:\WINDOWS\system32\svchost.exe -k netsvcs]

1001 - Shell Hardware Detection - [C:\WINDOWS\System32\svchost.exe -k netsvcs]

1001 - Print Spooler - [C:\WINDOWS\system32\spoolsv.exe]

1001 - SSDP Discovery Service - [C:\WINDOWS\system32\svchost.exe -k LocalService]

1001 - Windows Image Acquisition (WIA) - [C:\WINDOWS\system32\svchost.exe -k imgsvc]

1001 - Telephony - [C:\WINDOWS\System32\svchost.exe -k netsvcs]

1001 - Themes - [C:\WINDOWS\System32\svchost.exe -k netsvcs]

1001 - Distributed Link Tracking Client - [C:\WINDOWS\system32\svchost.exe -k netsvcs]

1001 - vToolbarUpdater14.2.0 - [C:\Program Files\Common Files\AVG Secure Search\vToolbarUpdater\14.2.0\ToolbarUpdater.exe]

1001 - WebClient - [C:\WINDOWS\system32\svchost.exe -k LocalService]

1001 - Windows Management Instrumentation - [C:\WINDOWS\system32\svchost.exe -k netsvcs]

1001 - Security Center - [C:\WINDOWS\System32\svchost.exe -k netsvcs]

1001 - Automatic Updates - [C:\WINDOWS\system32\svchost.exe -k netsvcs]

1001 - Wireless Zero Configuration - [C:\WINDOWS\System32\svchost.exe -k netsvcs]

----------------------------------

12 - Event Log

----------------------------------

1201 - Time : 2/22/2013 6:05:39 AM

1202 - Source : MsiInstaller

1203 - Description : Product: Java SE Development Kit 6 Update 35 -- Error 1706.No valid source could be found for product Java SE Development Kit 6 Update 35. The Windows Installer cannot continue.

1201 - Time : 2/22/2013 4:41:01 AM

1202 - Source : MsiInstaller

1203 - Description : Product: Java 6 Update 35 -- Internal Error 2753. regutils.dll

1201 - Time : 2/22/2013 8:09:29 AM

1202 - Source : Service Control Manager

1203 - Description : The ScRegSetValueExW call failed for FailureActions with the following error:

Access is denied.

1201 - Time : 2/22/2013 8:09:23 AM

1202 - Source : Service Control Manager

1203 - Description : The ScRegSetValueExW call failed for FailureActions with the following error:

Access is denied.

1201 - Time : 2/22/2013 8:08:00 AM

1202 - Source : atapi

1203 - Description : The device, \Device\Ide\IdePort1, did not respond within the timeout period.

1201 - Time : 2/22/2013 8:07:49 AM

1202 - Source : atapi

1203 - Description : The device, \Device\Ide\IdePort1, did not respond within the timeout period.

1201 - Time : 2/22/2013 8:07:38 AM

1202 - Source : atapi

1203 - Description : The device, \Device\Ide\IdePort1, did not respond within the timeout period.

1201 - Time : 2/22/2013 7:52:06 AM

1202 - Source : Service Control Manager

1203 - Description : The ScRegSetValueExW call failed for FailureActions with the following error:

Access is denied.

1201 - Time : 2/22/2013 7:52:03 AM

1202 - Source : Service Control Manager

1203 - Description : The ScRegSetValueExW call failed for FailureActions with the following error:

Access is denied.

1201 - Time : 2/22/2013 7:50:37 AM

1202 - Source : atapi

1203 - Description : The device, \Device\Ide\IdePort1, did not respond within the timeout period.

1201 - Time : 2/22/2013 7:50:26 AM

1202 - Source : atapi

1203 - Description : The device, \Device\Ide\IdePort1, did not respond within the timeout period.

1201 - Time : 2/22/2013 7:50:15 AM

1202 - Source : atapi

1203 - Description : The device, \Device\Ide\IdePort1, did not respond within the timeout period.

----------------------------------

End of file - 17380 Bytes

Melvin_Deal · February 22, 2013

Hi UserError,

Your Window's appears to be damaged. "atapi" is only a device managemant software.

Please open your command prompt and copy/Paste this instruction and execute it... sfc /scannow I think in Win 7 all you have to do is go to the Start menu to do this... paste the command in what you think of as the "search" box and it should run. ( I am running Vista so I cannot be sure).

This command will run the systen file checker (SFC) and reference the cached system files, replacing the missing or damaged ones.

If my advisement is incorrect concerning how to run SFC on Win. 7... be patient... another will come along and post with the correction,

Sincerely,

-Mel

Live long and prosper!

scrd01 · February 22, 2013

scregset

Hi Usererror,

The scregset error (AVG self defense Module) is caused by an application trying to change AVG registry entries.

presumably in this case Java, which has not been updated it tried to .

Check your avg logs.

it might be that Java has been

a) disabled by another program, some now do this automatically if it has not been used for sometime, AVG or even your browser

If i were you i would remove and reinstall java, with avg enabled if this fails then dissable AVG and try again >MAKE SURE YOUR OFFLINE WHILST you reinstall with AVG dissabled.

If this works i would also suggest you run a preboot scan to be on the safe side.

Roy

Just popped over to the AVG forum they appear to experiencing problems with thier last few updates, not allowing programmes to download.

[EDIT] by Melvin_deal: This tool is especially useful for upgrading your java. Thanks Roy.

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