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New Personal Care 2

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hello valis

you probably have something running in the background, stop it and try again.




When I try to install the latest version of Personal Care, I am getting this error message:


"...is in a format not recognized by this version of the installer. Cannot uninstall"


The new version downloads, but it will not install because it cannot uninstall the older program. What can I do?

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Hi Valis-hunt down anything related to the app. through a Windows search-delete all files and or folders -make sure you have nothing else running in the background(as Solbjerg suggests)that might hinder install(desktop firewall etc.)also you might want to look at your local services-right click my computer/select manage/click the + on services and applications/click on services-this will open a menu to the right-scroll through to see if any services are disabled-if you find something disabled, click on that line item and a description of the service will be revealed-you will get an option to start the service as well as a properties option that will open a window to reveal more about the service-start with this and get back to us-best of luck :wink:

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