This application prevents the computer from Shutting down [SOLVED by new Start Menu 8 exe file]

[dampast]

I have experienced the following bug with Start Menu 8 both on a Windows 8 64-bit Dell Inspiron 15 3521 Notebook and a Windows 8 Pro 64-bit Sony Vaio SV-S1312S9E Notebook.

 

When pressing shutdown from the StartMenu button, most times the application will NOT automatically close, displaying a message "This application prevents the computer from Shutdown", prompting for a FORCED shutdown.

 

Alternatively if I press CANCEL and return to desktop, the application is "hung" so the only way to shutdown is thru the TaskMenu of Alt-Ctrl-Del.

 

I haven't seen anybody else experiencing this, so I would appreciate any suggestions as indeed I hate the disappearance of the TaskBar from Windows 8 and this application is really cool!

 

I'm running latest version 1.1.0

[crmlabs]

I'm also having exactly the same problem. I appreciate if anyone can help us.

 

SO: Windows 8 Pro

Security Software: ESET NOD 32 v6

IOBIT: Start Menu 8 v1.1.0

Hardware: Sony Vaio SVS13125PBB

[Cicely]

Hi dampast & crmlabs,

 

Regarding Start Menu 8 prevents computer from shutting down, please download the new setup file of Start Menu 8 from http://download.iobit.com/action-center/0516/startmenu8-0516.exe and install it to see whether it solves the issue.

 

According to our test, this version should solve this problem. :roll:

[dampast]

Unfortunately problem still exists....

 

Thank you for your prompt reply. I installed the provided link version on top of the other (installation didn't ask for removal of previous) on the Dell PC. On the first 2 tests it worked fine, on the third again message appeared.

 

I run the un-install and installed again startmenu8-0516.exe. All tests failed again (both on shutdown and reboot).

 

If it helps, computer runs McAfee Security Center software (pre-installed 1-month trial).

[Cicely]

Hi dampast,

 

Please follow the steps below to help us check whether the issue would be solved?

 

1. Exit Start Menu 8.

 

2. Download the new StartMenu8.exe from http://wikisend.com/download/182982/StartMenu8.exe

 

3. Use the new StartMenu8.exe to replace the original one under the installation directory of Start Menu 8 (Please do not directly run StartMenu8.exe)

 

The installation directory: C:\Program Files (x86)\IObit\Start Menu 8 or C:\Program Files\IObit\Start Menu 8

 

4. Run the program Start Menu 8 again to check whether the issue is solved or not.

 

Thank you very much for your time and patience.

[dampast]

Seems this worked!

 

Hi again,

 

Indeed following your instructions to replace the executable file seems that solved the issue!

 

To be sincere I downloaded and tried Classic Shell but I found it more complicated and disfunctional than Start Menu 8, that's why I'm quite happy that this annoying problem was solved.

 

Thank you again for your prompt assistance!

 

Regards from Athens, Greece

 

Damien

[Cicely]

Dear dampast,

 

We are glad to hear that this bug is resolved finally.

 

Cheers and have a good weekend!:mrgreen: