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malware check


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Hello and welcome to Computer Hope Forum. My name is Dave. I will be helping you out with your particular problem on your computer.

 

1. I will be working on your Malware issues. This may or may not solve other issues you have with your machine.

2. The fixes are specific to your problem and should only be used for this issue on this machine.

3. If you don't know or understand something, please don't hesitate to ask.

4. Please DO NOT run any other tools or scans while I am helping you.

5. It is important that you reply to this thread. Do not start a new topic.

6. Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.

7. Absence of symptoms does not mean that everything is clear.

 

If you can't access the internet with your infected computer you will have to download and transfer any programs to the computer you're using now and transfer them to the infected computer with a CD-RW or a USB storage device. I prefer a CD because a storage device can get infected. If you use a storage device hold the shift key down while inserting the USB storage device for about 10 secs. You will also have to transfer the logs you receive back to the good computer using the same method until we can get the computer back on-line.

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Please run MBAM again and remove the infections.

 

Please download AdwCleaner by Xplode onto your Desktop.


  • Double click on AdwCleaner.exe to run the tool.
  • Click on Search.
  • A logfile will automatically open after the scan has finished.
  • Please post the content of that logfile in your reply.
  • You can find the logfile at C:\AdwCleaner[Rn].txt as well - n is the order number.

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Please download Junkware Removal Tool to your desktop.

 

Warning! Once the scan is complete JRT will shut down your browser with NO warning.

 

Shut down your protection software now to avoid potential conflicts.

 

•Temporarily disable your Antivirus and any Antispyware real time protection before performing a scan. Click this link to see a list of security programs that should be disabled and how to disable them.

 

•Run the tool by double-clicking it. If you are using Windows Vista or Windows 7, right-click JRT and select Run as Administrator

 

•The tool will open and start scanning your system.

 

•Please be patient as this can take a while to complete depending on your system's specifications.

 

•On completion, a log (JRT.txt) is saved to your desktop and will automatically open.

 

•Copy and Paste the JRT.txt log into your next message.

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I'd like to scan your machine with ESET OnlineScan

 

•Hold down Control and click on the following link to open ESET OnlineScan in a new window.

ESET OnlineScan

 

•Click the http://i424.photobucket.com/albums/pp322/digistar/esetOnline.png button.

•For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)

  • Click on http://i424.photobucket.com/albums/pp322/digistar/esetSmartInstall.png to download the ESET Smart Installer. Save it to your desktop.
  • Double click on the http://i424.photobucket.com/albums/pp322/digistar/esetSmartInstallDesktopIcon-1.png icon on your desktop.

•Check http://i424.photobucket.com/albums/pp322/digistar/esetAcceptTerms.png

•Click the http://i424.photobucket.com/albums/pp322/digistar/esetStart.png button.

•Accept any security warnings from your browser.

  • Leave the check mark next to Remove found threats.

•Check http://i424.photobucket.com/albums/pp322/digistar/esetScanArchives.png

•Push the Start button.

•ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.

•When the scan completes, push http://i424.photobucket.com/albums/pp322/digistar/esetListThreats.png

•Push http://i424.photobucket.com/albums/pp322/digistar/esetExport.png, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.

•Push the http://i424.photobucket.com/albums/pp322/digistar/esetBack.png button.

•Push http://i424.photobucket.com/albums/pp322/digistar/esetFinish.png

A log file will be saved here: C:\Program Files\ESET\ESET Online Scanner\log.txt

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ESET log

 

ESETSmartInstaller@High as CAB hook log:

OnlineScanner64.ocx - registred OK

OnlineScanner.ocx - registred OK

esets_scanner_update returned -1 esets_gle=12

esets_scanner_update returned -1 esets_gle=12

esets_scanner_update returned -1 esets_gle=12

ESETSmartInstaller@High as downloader log:

all ok

ESETSmartInstaller@High as downloader log:

all ok

# version=7

# OnlineScannerApp.exe=1.0.0.1

# OnlineScanner.ocx=1.0.0.6583

# api_version=3.0.2

# EOSSerial=3f21d12d601c90498725893a9528b943

# end=finished

# remove_checked=true

# archives_checked=true

# unwanted_checked=true

# unsafe_checked=true

# antistealth_checked=true

# utc_time=2012-10-22 04:45:23

# local_time=2012-10-22 12:45:23 (-0500, Eastern Daylight Time)

# country="United States"

# lang=1033

# osver=6.1.7601 NT Service Pack 1

# compatibility_mode=3588 16777214 85 67 0 12919422 0 0

# compatibility_mode=5893 16776574 100 94 59673873 102458534 0 0

# compatibility_mode=8192 67108863 100 0 0 0 0 0

# scanned=133692

# found=0

# cleaned=0

# scan_time=9239

ESETSmartInstaller@High as downloader log:

all ok

# version=8

# OnlineScannerApp.exe=1.0.0.1

# OnlineScanner.ocx=1.0.0.6920

# api_version=3.0.2

# EOSSerial=3f21d12d601c90498725893a9528b943

# engine=14680

# end=finished

# remove_checked=false

# archives_checked=true

# unwanted_checked=false

# unsafe_checked=false

# antistealth_checked=true

# utc_time=2013-08-07 02:57:24

# local_time=2013-08-06 10:57:24 (-0500, Eastern Daylight Time)

# country="United States"

# lang=1033

# osver=6.1.7601 NT Service Pack 1

# compatibility_mode=5893 16776574 100 94 84599433 127387694 0 0

# scanned=161155

# found=0

# cleaned=0

# scan_time=24040

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only other issue is i cant get the wifi to enable even through the router sits on the same desk

Sorry, I can't help with that. Perhaps someone in another forum can give you some insight.

 

Click Start> Computer> right click the C Drive and choose Properties> enter

Click Disk Cleanup from there.

 

http://i424.photobucket.com/albums/pp322/digistar/diskcleanup2.jpg

 

Click OK on the Disk Cleanup Screen.

Click Yes on the Confirmation screen.

 

http://i424.photobucket.com/albums/pp322/digistar/diskcleanup.jpg

 

This runs the Disk Cleanup utility along with other selections if you have chosen any. (if you had a lot System Restore points, you will see a significant change in the free space in C drive)

****************************************

Go to Microsoft Windows Update and get all critical updates.

 

----------

 

I suggest using WOT - Web of Trust. WOT is a free Internet security addon for your browser. It will keep you safe from online scams, identity theft, spyware, spam, viruses and unreliable shopping sites. WOT warns you before you interact with a risky website. It's easy and it's free.

 

SpywareBlaster- Secure your Internet Explorer to make it harder for ActiveX programs to run on your computer. Also stop certain cookies from being added to your computer when running Mozilla based browsers like Firefox.

* Using SpywareBlaster to protect your computer from Spyware and Malware

* If you don't know what ActiveX controls are, see here

 

Protect yourself against spyware using the Immunize feature in Spybot - Search & Destroy. Guide: Use Spybot's Immunize Feature to prevent spyware infection in real-time. Note: To ensure you have the latest Immunizations always update Spybot - Search & Destroy before Immunizing. Spybot - Search & Destroy FAQ

 

Check out Keeping Yourself Safe On The Web for tips and free tools to help keep you safe in the future.

 

Also see Slow Computer? It may not be Malware for free cleaning/maintenance tools to help keep your computer running smoothly.

Safe Surfing!

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