Password works to find phone but not to turn off

[waterdude]

I can use the set password to locate my son's phone but it doesn't work to turn off the anti-theft feature on MY phone. I'm told "if you've forgotten your password, contact us." How do I reset this password? Or contact the "us" in the message to do so?

[Octavian]

I can use the set password to locate my son's phone but it doesn't work to turn off the anti-theft feature on MY phone. I'm told "if you've forgotten your password, contact us." How do I reset this password? Or contact the "us" in the message to do so?

 

I recommend you to contact IObit support (support@iobit.com).

[Cicely]

Hi Octavian,

 

Thank you for your help. :razz:

 

Hi waterdude,

 

Please write to mobilesupport@iobit.com. We will help you reset the password.

And we would like to let you know that AMC v4.0.1 has been released. Please check it at: https://play.google.com/store/apps/details?id=com.iobit.mobilecare

[netomex]

hi waterdude

 

Did you get anyhelp from the mobilesuppolock yrt?

Cause I have not yet.

Did you find any other way to unblock your device?

 

 

Edit: Please see THIS reply.