ASC 3 bug

[JustDave]

Good Lord, it's like the U.N. in here. I'm thinking a couple of deep breaths are in order.

 

Thing is, I can easily see both sides of the story. Yes, there are many instances of AWC and ASC running with nary a problem. Yes, when there are problems, IObit employees and forum members do in fact do their best to help. But you do have to admit that IObit's marketing is a large part of the problem. Just look at the advertising on their web site:

 

"Advanced SystemCare Free (formerly Advanced WindowsCare Personal) has a one-click approach to helping protect, repair, clean, and optimize your PC."

 

"A Click A Day For PC Clean, Repair, Protection & Optimization"

 

"Advanced SystemCare Free provides a convenient way for non-technical users to perform routine maintenance and apply system optimization tweaks without the need to become a computer geek."

 

All of the blurbs tout ease of use, the "one-click" solution. None of the blurbs imply that you need to know anything about computers, or that's there's any risk involved. The last blurb even implies that ASC is safe for use by people who know absolutely nothing about PCs.

 

Then, what happens when the new user downloads, installs, clicks Care!, and then comes to the forums to find answers? They're told that no, they really shouldn't have just clicked. They should have reviewed all the proposed changes before clicking, and they should have known more about what they were doing before they clicked. In other words, they shouldn't have done what the ads told them they could do. It's a mixed message at best, and terribly frustrating for someone who's just trashed their PC.

 

If IObit is going to market ASC as a maintenance and performance enhancing app that safe to click, it's default settings should be such that nothing will be damaged. With that in mind, the basics of ASC do seem to be pretty safe. The cleanup and enhancement modules may make changes you don't like or didn't expect, but it's relatively easy to do a restore and mess with the ignore feature. The biggest problems seem to be a couple of bugs, in that some users are experiencing a display brightness issue, and the registry defrag module seems to be a bit flaky. It would help tremendously here if IObit would step up and comment on each issue.

[solbjerg]

Hi Dave

I too think that the advertising with the "one click solution" is the reason for several screw-ups. I have written that elsewhere a couple of times.

The thing is that after the initial configuring of details (in especially system optimization) it is almost true.

We have mentioned this to IObit, and they now have a warning notice concerning that, but it only comes up the first time you run and isn't seen again unless you choose that option every time - it ought to come up every time - unless you choose to click it away.

And you are right squabbling serves no useful purpose.

Regards

solbjerg

 

 

Good Lord, it's like the U.N. in here. I'm thinking a couple of deep breaths are in order.

 

Thing is, I can easily see both sides of the story. Yes, there are many instances of AWC and ASC running with nary a problem. Yes, when there are problems, IObit employees and forum members do in fact do their best to help. But you do have to admit that IObit's marketing is a large part of the problem. Just look at the advertising on their web site:

 

"Advanced SystemCare Free (formerly Advanced WindowsCare Personal) has a one-click approach to helping protect, repair, clean, and optimize your PC."

 

"A Click A Day For PC Clean, Repair, Protection & Optimization"

 

"Advanced SystemCare Free provides a convenient way for non-technical users to perform routine maintenance and apply system optimization tweaks without the need to become a computer geek."

 

All of the blurbs tout ease of use, the "one-click" solution. None of the blurbs imply that you need to know anything about computers, or that's there's any risk involved. The last blurb even implies that ASC is safe for use by people who know absolutely nothing about PCs.

 

Then, what happens when the new user downloads, installs, clicks Care!, and then comes to the forums to find answers? They're told that no, they really shouldn't have just clicked. They should have reviewed all the proposed changes before clicking, and they should have known more about what they were doing before they clicked. In other words, they shouldn't have done what the ads told them they could do. It's a mixed message at best, and terribly frustrating for someone who's just trashed their PC.

 

If IObit is going to market ASC as a maintenance and performance enhancing app that safe to click, it's default settings should be such that nothing will be damaged. With that in mind, the basics of ASC do seem to be pretty safe. The cleanup and enhancement modules may make changes you don't like or didn't expect, but it's relatively easy to do a restore and mess with the ignore feature. The biggest problems seem to be a couple of bugs, in that some users are experiencing a display brightness issue, and the registry defrag module seems to be a bit flaky. It would help tremendously here if IObit would step up and comment on each issue.

[Rsandy]

Wow! I can't believe that they haven't fixed the display issues yet. I was right all along; they don't know how.